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Jeep humor waiting room ( ** NO POLITICS ** )

obwahn

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cedxc2005

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Hey Chris, I already have a case number and a Brand Mentor (Jeff)...And have called them several times but they tell the same story...still in the Scheduling Phase. I saw a post here the other day that listed the email address for Sergio. If I thought it would do ANY good, I would compose an email to him...but...I doubt he would ever see it...and it would either fall into his Junk folder or get filtered out by some intern or secretary and thrown away. As far as I can tell...I am doing everything right...but it is doing no good.
Sorry buddy. I'm with ya in purgatory. Latest news is that it'll take them two weeks to make shipping arrangements :headbang::angry:
 

JEEPJL

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So...I called the 877 number and spoke to Merrick (sp). After giving him my Case Number he done some digging and started out by saying that he would contact my Brand Mentor and have him get in touch with me. He said that it has been escalated a couple of times already and that I should have been given more information by now. As we talked more, he said that it looked like my JL was scheduled to be built by the end of June / beginning of July with a July 16th worse case date. I am not happy with this date but at least there is an end in sight. Hopefully they will be able to get to it before then...and that July 16th is truly their worse case date. With the shipping delays, I won't get my JL until August or September...

After seeing someone on the forum get offered service packages, I asked Merrick if Jeep was planning on doing this for the folks that had to wait and he thought they were going to compensate us for our time.

I also asked him what he thought not getting my JL until September would do to the resale value and he didn't really know. He said they should value them the same as a 2019 but I am not that naive to think it won't get counted as a 2018 and I will already be 1 year down on the resale value the day I take delivery of it. I guess it is a good thing that I don't plan on getting rid of this one anytime soon.

While I will say that I am a little relieved after talking to Merrick...at least now I know a plan (even if it is subject to change...), but I can't say that I am happy with this news. I just really...and truly....hope that the wait is going to be worth it...and that Jeep will take care of patient customers who had to wait 6 months or more to get their JLs.
Thats Bullshit !!!!

I would be looking at other lots to see what was close to my build and get it over with ....Your much more patient than me Joe !
 

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cedxc2005

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Caught up! :whew:

And I didn't miss my page yet! :rock:
 

obwahn

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I am just about ready to scrub the whole idea of getting a Wrangler, maybe wait for the 2019 models later this year. This order process is nuts.
You should be able to order in September for 2019's.
 

WranglerJLU4Greg

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You should be able to order in September for 2019's.
Yes, if FCA has its act together by then, or as Dan said, just take my list of wants and go to a dealer and get one as close as I can. Just really not sure anymore.
 

obwahn

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Yes, if FCA has its act together by then, or as Dan said, just take my list of wants and go to a dealer and get one as close as I can. Just really not sure anymore.
Understood. A total crapshoot.
 

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JEEPJL

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I am just about ready to scrub the whole idea of getting a Wrangler, maybe wait for the 2019 models later this year. This order process is nuts.
They had one on the lot that was identical to what I wanted except for the 8.4 NAV and tow pkge . Both could have been added had I got stuck in these purgatory wait times !!!!

it takes 24 hrs to build a jeep ...the rest is just really poor scheduling and management

I call Bullshit
 

obwahn

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obwahn

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JoeValkIS

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Thats Bullshit !!!!

I would be looking at other lots to see what was close to my build and get it over with ....Your much more patient than me Joe !
I have been looking at other lots...but there isn't anything close enough to get me excited. Since I am going out of town this week...and have family coming over the weekend...it will be Monday before I can go camp out at the dealership and demand answers.

At his point, I hope that FCA does the right thing for those of us that have waited this long...and longer.

Hey...if nothing else...I will be able to tell the tale of what all I went through to get my JL!!
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