Other than the ex-girlfriend, well put! LOL The funny thing about this ball joint/U joints/now bet housing two is beyond me with a vehicle as 4000 miles on it and has not done any any serious offering like you see on YouTube, Moab, Colorado, hell Big bear in California has some pretty rough train and I havent even had the opportunity to do any of this real wheeling. So my question is, how do you bend a Dana 44 steel tub housing with zero proof of any kind of IMPAC! There is no markings on the housing there’s no scrapes, dings or dents, not even on the rim of the wheel, perfectly round. Now I’m no mechanic but I do have common sense, and the impact was so severe to bend that Dana 44 housing tube, but no damage to any components other than my ball joints coming out and my axle ujoints breaking. By the way my vehicle has been there for two weeks and no one told me that I had a bent housing until yesterday. I had asked for a list of what parts that were being replaced as well. Oh by the way, full list price as well but one discount.
I saved the best for last. The dealership told me that the claim was denied yesterday because an engineer had looked at pictures they sent him, really, that’s how we determine a situation like this without visiting and actually ooking at the damage for yourself?
As you well know I have made multiple calls to Jeep, I have a case number and a person assigned to it her name is Cecelia, I even have Jeep cares involved. I have never even heard from this person and Jeep never called me and Jeep cares claims that they been in contact with this person and she was supposed to call me within 24 hours will only hold this was two days ago I’ve heard nothing from nobody.
This is the worst customer service I have ever been involved in in my entire life. It’s almost like you’re forced to lawyer up and get channel 4 news involved just to get any attention or to have someone who cares call you back!
I’m not going to commit to something that did not happen and that I did not do! The dealership also told me just turned into your insurance, really?
I’m going to the dealership tomorrow to actually look at what they are talking about, They did not ask me to come , I told them I was coming down.
Lastly, what’s really funny is that the dealership was the last want to work on that left front driver-side. Matter of fact they worked on it twice! The first technician took my whole front end apart including my driveshaft, upper control arm, etc. This was because of Mopar’s defective bowed springs problem on the Mopar 2” lift! After he finally figured out how to put the isolator in with everything apart they had to use a comm a long on my driver side wrapping it around that left side Axel housings to put things back into place. I asked them when I saw that, what the hell are you doing putting a come along around my axle and they said it’s no big deal they had to do that or get things back in place. Anyway, week later I took it back to the dealership A week later because the upper isolators We’re not in correctly and my upper control arm ball was not even typing it was finger loose rattlin we’re not incorrectly and my upper control arm ball was not even typing it was finger loose rattling. I took it back to them in shop foreman worked on my vehicle it was only supposed to be there an hour and a half dropped off at 9 AM I did not get back till 5 PM that day. Between the time that they worked on my vehicle and my vehicle been damaged from whatever other than me, It had less than 280 miles on it. Let’s be clear I’m not saying that this is dumb down however, it sure is funny that this all happened on my driver side. Maybe it’s a combination of Mopar in the dealership I don’t know if they can make a decision based on pictures, I guess I can make my decision based on common sense.
Jeep Cares, you asked me to let you know if my case manager did not contact me within 24 hours. I am letting you know as of today, this is day three since your PM, my case manager has ever called.
Assuming your description of your off-roading experience is factual, seems the come along and rework would have stressed it more.
I have beat the crap out of mine in big bear, not so rough as Kevin/Iitebrite, but enough I needed real skids, and a new drive shaft. Knock on wood, but my worst issue requiring repair was like [Banned Site] where my front diff plug came loose, but mine screwed up the internal threads.