Bad experience w Northridge4x4 anybody else?

[Mocopo]

...exercising due diligence in researching, and only ordering what I know I want or need...

This. A little bit of personal responsibility goes a long way.

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[Griff21]

Even though we do not sell through @Northridge4x4 they have always been an outstanding company... if we ever change our policy on resellers, they are the top of our list to sign up.

This quote alone from Metalcloak seals the deal for me, on if I use Northridge. As someone who has firsthand experience on how excellent their customer service is (on top of their standout products). I will definitely use anyone they recommend.

Also as far as the OP's gripe, I get that it sucks but the loyalty a business has to its customers shouldn't be a one way street. The OP starts his post by saying how great all his prior interactions have been but as soon as one thing doesn't go their way they want to tell them they will go to a different company and pay more money for the perceived slight of loyalty, this isn't a great negotiation tactic IMO.

If a company is constantly doing right by me, I do right by them, I will be willing to pay more for shipping, higher cost, etc. in exchange for the top notch service, and quality products that you aren't able to get somewhere else.

 

[GMONEY]

Agreed. Besides Amazon is not a “seller of badassery“ with jeep related installation videos and tips and tricks like death wobble fluid.

Come in they have all those awesome grills those are pretty badass /s

 

[Twisted Patriot]

I purchases my Teraflex swing gate hinge from Northridge and they were awesome.. one of the accessory rubber plugs went missing and they shipped me out replacements not only for the one that went missing, but also some extras for the others as well.. no charge to me. I will definitely do business with them again.

 

[kah.mun.rah]

At this rate, Northridge should pay customers to complain on the forum.

IKR?! I don't even need anything but just placed an order with Northridge 4x4 just to remind myself how great they are.

 

[Bocephus]

IKR?! I don't even need anything but just placed an order with Northridge 4x4 just to remind myself how great they are.

challenge accepted. Give me a minute, will follow up.

 

[Chevelleman25ann]

Thanks for all the responses! Looks like I’m quite popular lmao! I never set out to poo poo on northridge. I just think they could do better for my specific situation. Not super thrilled they copy and pasted my pm to them up on here. I think that was a bit crappy but it’s cool. What I said is true. So it is what it is. Like I said in my original post, I know it’s my fault. And I wanted to share so others wouldn’t make the same mistake I did. It’s also good to get other’s opinions on topics and I have definitely achieved that lol!

 

[CarbonSteel]

N4x4 has been top notch. My recent experience with them purchasing a Teraflex Delta Brake System was sublime.

I barely placed the order when they arrived. 1000% satisfied with @Northridge4x4!

 

[Jeep4Win]

Amazon has their own fleet…. Planes, trucks, vans etc. to deliver goods in which it is easier for them to bite the bullet on shipping and return costs. Northridge 4x4 uses outside shipping companies and the cost of shipping is pretty high for these companies. I myself love Northridge 4x4 and whenever I have had a problem they always do their due diligence to make it right.

 

[AFD]

It is, it’s outlined in their return policy. Although they don’t seem to be adding a restocking fee as that seems like it’s up to 30% so both shipping being charged back could be cheaper depending on the item.

Dang. 30% restock fee plus shipping both ways is insane imo. At that point, you might as well have your policy be "all sales final" so the customer knows they're better off selling something on their own versus even considering a return.

The usual 15% restock and return shipping on your own dime that most smaller retailers charge has always seemed fair enough, but it's their company and they're free to set policy as they wish.

 

[J0E]

I've been waiting to post my bad (spoiler turns out good) experience with Northridge . I ordered a pair of DANA SPICER DANA 44 ADVANTEK REAR CHROMOLY AXLE SHAFTs and had my shop install them. One of them had a bad seal. I called NR and they said it was covered in warranty but the rep I was talking to was just leaving for vacation. He told me to call sales and order a new seal and when he got back from vacation he'd take care of the refund. I called sales, explained the problem so they shipped out a new seal and charged my card. The new seal came, the shop installed it and I picked up my JLR. I called the rep back after his vacation and he told me sorry, I should NOT have followed his advice, I should have read the fine print.

OP didn’t read the return policy, OP is now mad northridge is executing that policy, OP needs to learn to read the fine print.

On shipping I agree, in my case, I disagree.

The fine print requires me to return the defective part. By the time the rep was back from vacation, the defective seal was long gone. I asked to speak to his supervisor. Soon after the supervisor called back and said she reviewed all the notes and I should have read the fine print. She too admitted what the rep told me was wrong, but they weren't going to cover the seal. Besides she said, you made two major mistakes 1. not returning the defective seal and 2. Your ordered a Yukon seal (per sales advice when I explained the problem) and you needed to order a Spicer seal. I then asked to talk to her manager. She agreed but said it would probably be next week. An hour later I got a call from a senior person an NR. He was super nice and said, "I read the notes, we screwed up, your getting a full refund".

So even when they're bad they're good.

 

[Northridge4x4]

Just want to make sure a couple things are clear. The font size of our return policy is fairly standard. Not much Fine print here.

We treat defective and warranty items completely different than a normal return.
If we need a defective part back we we would send a Prepaid return Label.

Many years ago we actually separated Sales and Customer Service so that you can get the service everybody expects but sometimes sales people try and give advice on things like returns, warranties even though we tell them not to! For example why the heck would we want a defective seal back. Toss that thing and in your case Dana would of sent you a new one.

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