backup camera suddenly stopped working

OP
OP
Gus

Gus

Well-Known Member
Joined
Oct 29, 2016
Messages
294
Reaction score
146
Location
Ontario GTA, Canada
Vehicle(s)
wrangler 2018 JLU Rubicon
I noticed when you start the Jeep and then after a couple of second you shut it off, that when the camera issue occurs.
It seems i doesn't have enough time to load up the software so the camera crashes.
It will reset itself once you shut off the engine and return after some time
Just my observation.
Advertisement

 

rjrubi

Well-Known Member
Joined
Sep 2, 2018
Messages
73
Reaction score
88
Location
DFW
Vehicle(s)
2018 JLUR
Just had this happen to me today. Started it up to go to work was in a hurry, threw it in reverse to back out of the garage real quick before the the Uconnect screen loaded and the backup camera wouldn’t come on. Attempted to try to turn the camera on through the app and nothing. When I got to work and shut it off I noticed the screen stayed backlit for a while. It sat for over an hour and I went back out and all was fine. I guess it reset itself. Hopefully this is fixed in the update.
 

aml

Well-Known Member
Joined
Nov 15, 2017
Messages
375
Reaction score
447
Location
Virginia
Vehicle(s)
Blue JLUR
Mine isn’t working now either. App button doesn’t work either.

Come on Jeep...give it back along with the off road pages push...
 

MCOJEEP

Member
First Name
MCO
Joined
Aug 30, 2018
Messages
19
Reaction score
3
Location
Orlando
Vehicle(s)
2018 JL Sahara
Took mine into the dealership last week for the third time to address the green screen I get when shifting into reverse and service tech was able to verify problem but there is not fix or TSB to repair so they opened a Star case.
 

Masala

Member
First Name
Aaron
Joined
Jul 1, 2018
Messages
17
Reaction score
20
Location
Acworth, GA
Vehicle(s)
2018 JLU Sahara - Mojito!
Occupation
CCP
I just experienced this on mine today. Took delivery the beginning of July. No issues whatsoever since, and then this afternoon when leaving work, my reverse camera screen was completely black. Hopefully the comments by others that it self-resolves will prove to be true in my case, as well. I really don’t want to make a dealer visit for service this week (or weekend).
 

GGguy77

Well-Known Member
First Name
Chris
Joined
Sep 30, 2018
Messages
88
Reaction score
136
Location
Warner Robins, GA
Vehicle(s)
2018 Jeep Wrangler Sahara Unlimited
Vehicle Showcase
1
Mine did it yesterday...and today I have more problems...lol...gremlins multiplying.
 

my65cuda

New Member
Joined
Oct 4, 2018
Messages
1
Reaction score
0
Location
burlington, nc
Vehicle(s)
2018JL
How can I just make the blue screen go away when I'm backing up? My blue screen has been happening for months. I don't need a back up camera, but how do I stop the blue screen from coming on? I obviously have a short somewhere or connection issue as my brake light randomly works, same for turn signal. Anytime I try to bring it in, it either resolves it self by the time I get there or it's not there when the dealer goes to work on it. Fun stuff.
 

Hellscoot

Member
First Name
Scott
Joined
Jul 13, 2018
Messages
7
Reaction score
0
Location
Chicagoland
Vehicle(s)
2018 Wrangler Rubicon Unlimited JL, 2016 Dodge Challenger Hellcat, Expecting 2019 RedEye WB
Now I had this issue too only 600miles. Not even a month old. Started it and stopped it still Bluescreen and no back up camera. Something is clearly wrong here. Is anyone looking at options to motivate Jeep to acknowledge the problem and issue a recall once a fix can be determined?
 

tyoung01

Active Member
First Name
Troy
Joined
Sep 14, 2018
Messages
33
Reaction score
26
Location
Cedar Park TX
Vehicle(s)
2018 Jeep Wrangler JLUR
Remote started the Jeep this morning and when I got in to leave, black screen on the backup camera. The app for the camera has same result. I tried to turn off and restart a few times with no luck. Will try after a few hours and see. I haven't even rolled 1000 miles yet.
 

Hellscoot

Member
First Name
Scott
Joined
Jul 13, 2018
Messages
7
Reaction score
0
Location
Chicagoland
Vehicle(s)
2018 Wrangler Rubicon Unlimited JL, 2016 Dodge Challenger Hellcat, Expecting 2019 RedEye WB
I had the same experience on mine as well. This was around 600 miles. Maybe they will have a software update to correct the issue?
 

1toomany

Member
Joined
Jul 5, 2018
Messages
6
Reaction score
6
Location
Houston
Vehicle(s)
2018 Jeep Sahara Unlimited
My backup stopped working suddenly also. I had the black screen. I tried turning the car off and restarting it several times. No luck. It started working again today (the next morning). I just got the vehicle in August and only have about 1000 miles on it.
 

JeepCares

Well-Known Member
Joined
Feb 1, 2018
Messages
4,635
Reaction score
2,283
Location
Auburn Hills, MI
Vehicle(s)
JL
Remote started the Jeep this morning and when I got in to leave, black screen on the backup camera. The app for the camera has same result. I tried to turn off and restart a few times with no luck. Will try after a few hours and see. I haven't even rolled 1000 miles yet.
I had the same experience on mine as well. This was around 600 miles. Maybe they will have a software update to correct the issue?
My backup stopped working suddenly also. I had the black screen. I tried turning the car off and restarting it several times. No luck. It started working again today (the next morning). I just got the vehicle in August and only have about 1000 miles on it.
Hey everyone,

You can check if your Uconnect sytem is in need of an update by entering your VIN here: https://www.driveuconnect.com/support/software-update.html

If you do not need an update and you are continuing to experience this concern, we recommend visiting your local Jeep dealer. Please send us a private message once you have an appointment so that we can provide an additional layer of assistance while your Jeep is in service.

Darlene
Jeep Social Care Specialist
 

Hellscoot

Member
First Name
Scott
Joined
Jul 13, 2018
Messages
7
Reaction score
0
Location
Chicagoland
Vehicle(s)
2018 Wrangler Rubicon Unlimited JL, 2016 Dodge Challenger Hellcat, Expecting 2019 RedEye WB
Hey everyone,

You can check if your Uconnect sytem is in need of an update by entering your VIN here: https://www.driveuconnect.com/support/software-update.html

If you do not need an update and you are continuing to experience this concern, we recommend visiting your local Jeep dealer. Please send us a private message once you have an appointment so that we can provide an additional layer of assistance while your Jeep is in service.

Darlene
Jeep Social Care Specialist
VIN says "Up to date" when checked. Is there a way to have a service bulletin for the dealer? This happens randomly so chances are when we take the Jeep to the dealer it won't be occurring.
 

Bobby G

New Member
First Name
Bob
Joined
Oct 17, 2018
Messages
4
Reaction score
5
Location
New Jersey
Vehicle(s)
2018 Wrangler JL Rubicon
Add us to the list- the camera worked when we backed out at home, then less than hour later it was black screen the next time in reverse. Tried on and off a few times, them drove to another stop, parked and waited a while but it still doesn't work. Our Rubicon is all of 6 days old with less than 200 miles.
 

HighDeaf1080p

Well-Known Member
First Name
Eric
Joined
Jul 13, 2018
Messages
86
Reaction score
174
Location
Denver, CO
Vehicle(s)
JL Rubicon 2dr Sting Gray
Yep, mine went black today with 526 miles on the Jeep. Lovely.
 
Advertisement

TopLift Pros
 
Advertisement
Top