audio problems

sandygar4

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First Name
Gary
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Location
Oregon
Vehicle(s)
2019 Wrangler Rubicon
I have a 19 jlur with the Alpine system. I have couple of problems that I get no help from the local dealers. First on occasion there is a constant tone coming from the speakers that does not change with volume control and the volume of the content I'm trying to listen to is reduced. It will reset if the car is turned off for a time not if I restart right away. Second, at times there will be no sound coming from the system at all and the only way I have found to have it come back on is to push the AM button. Of course either of these happen when I am at the dealer and I am told they have never heard of either of these problems before and they don't seem to have any interest in researching the issues. Ignorance is bliss I guess. Anybody have any ideas?
 

JeepCares

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Auburn Hills, MI
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JL
Hi @sandygar4

We're sorry to hear this! Please send our team a private message with your VIN, mileage, and dealer so that I can document this on your behalf and see if there is anyway that we can assist.

Darlene
Jeep Cares
 
OP

sandygar4

Well-Known Member
First Name
Gary
Joined
Feb 26, 2019
Messages
112
Reaction score
89
Location
Oregon
Vehicle(s)
2019 Wrangler Rubicon
  • Thread starter
  • Thread Starter
  • #3
Hi @sandygar4

We're sorry to hear this! Please send our team a private message with your VIN, mileage, and dealer so that I can document this on your behalf and see if there is anyway that we can assist.

Darlene
Jeep Cares
Good morning, 1C4HJXFN7KW609680 Current mileage 11272, Dealer is Ron Tonkin Jeep in Milwaukee, OR. There are enough incidents like this on the forum that hopefully some fix has been created.
 

JeepCares

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JL
Hi @sandygar4,

Thank you for sending this. However, we recommend sending this information through a private message to protect your privacy. I would like to escalate a case to Uconnect Specialist for additional support, but I will need your contact information in order to do so. Please send us a message with your phone number, earliest/latest preferred call time, and email address.

Darlene
Jeep Cares
 

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