Bri01
Well-Known Member
- First Name
- Brian
- Joined
- Jan 22, 2019
- Threads
- 0
- Messages
- 114
- Reaction score
- 162
- Location
- Connecticut
- Vehicle(s)
- Jeep JLU MOAB, BMW X5 MSport
- Vehicle Showcase
- 1
Arggg. Can't believe they are still making people go through all this. This is how its going to go down. They will order you a radio, it will probably then get backordered, by the time they replace it, the weather will be warmer and the problem would have gone away anyway, so they will conclude that changing the radio solved the problem. But then come next winter, your problem will be back and they will start the troubleshooting all over again. That's how it happened with me. At the end of last winter, when others had already had their radios and amps changed, still with no resolution, but then a few had their cameras replaced and no more problems, I told the dealership that they should change my camera instead of my radio. They still did what they wanted and changed my radio, but it took a month to arrive, by the time they installed it the temps were above freezing so I wasn't having the issue anyway. So they closed my STAR case probably saying that changing the radio solved the issue. This winter, when the problem started again, I called, and they acted like they had no idea. So I called Jeep Wave and opened up a new STAR case, but this time I told them my camera was faulty and the lines where cutting out. I told them I troubleshooted this all last winter and did not want to go through it all over again. So then I went to the dealer, without telling them I opened a STAR case already for the camera, and they were about to start me on all the troubleshooting again even though I did it all last year. I gave them the STAR case, they got on the phone w/ Jeep, and they ordered me a new camera. 2 weeks later, another backorder, I had it replaced. Problem GONE since!So I literally came back from the dealership as they diagnosed the same thing we all are/have gone through, and concluded all the steps to test the rear camera was not the reason it’s cutting in and out on cold dates, but rather my Jeep needs a new $1,600 stereo (as you said). I started with JeepCares through this forum. Matt from Uconnect (has been great) knew all of what is being said on this thread, including providing the dealer with a star case, but the dealer still concluded it’s the stereo and not the camera. This will be my 4th trip for this issue. I may, in the end, just order the camera myself and replace it. I just need to verify the model number from the 2020 wrangler, which I know is different (obviously FCA knew the old camera didn’t work correctly thus the new model camera). The funny thing is that my radio did the cutting in and out while at the dealership, yet still went undiagnosed properly. Maybe it’s my negative attitude after all this, but part of me thinks the dealer wants us to go through this as they make money on the labor, as well as the profit on the parts. The radio is supposed to come in a week or two. I will report after the fact, but not expecting anything other than this issue to continue. If so, I will attempt one more time for them to replace the camera, if they continue to believe it’s something else, like a software reset, I’m going to swap out the camera myself. ...To be continued.
The only problem is that the dealer did a sloppy job and in changing my camera they damaged by 3rd brake light line. So I had to manually repair it myself because I wasn't going back to them. I would have been better off buying the camera and installing it myself.
Sponsored