Audio cutting in and out

dominator1

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Contacted CS and they replied with trying the following. Of course, the doors are not on so step one.. put Jeep back together.

Step 1) put the vehicle into the accessories mode (ACC or RUN)
***Push start cars, push the start button twice without having their foot on the gas or brake pedal***
Step 2) hold down the Phone and voice recognition buttons, at the same time, for thirty seconds.
Step 3) let go of the buttons
Step 4) Turn vehicle off
Step 5) Open driver’s side door for thirty seconds
Step 6) Close door
Step 7) Restart vehicle
Step 8) let the media centre load up, thirty seconds, and see if concern is still present





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JeepCares

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Adding to the thread - encounter the same issue (8.4 in screen).. Blue screen on backup camera, audio cuts in and out (regardless of being on SXM, bluetooth, USB). I find if I shut the car down for a bit and re-start, auto corrects itself - but UNSAT for a 3 month old car.

Has happened about 2-3 times now in the last month.

Anxious to hear if this radio update solves the issue.

Can't blame poor weather - I live in San Diego
Hi gonavy34,
I am sorry to see that you are experiencing this in additional to your alignment concern. As stated in my previous message, we would be happy to get you connected with a case specialist.

I just had this issue (blue backup and radio cutting in and out) which happened the first time I took the doors off on Saturday. 2019 JKUR 8.4". I had similar issue on day 2 of ownership in March. They replaced the backup camera that time. I found a temp fix by placing into Drive before reverse. Then I had it in the dealership today Wednesday and they could not replicate it. Said no software updates for radio, but one for the cluster panel. "they talk to each other so this should fix it."

Tonight went out and put into Drive to pull out and it immediately starting cutting out the radio no matter how i switched the channel or between FM and Satellite. (dang i didn't try AM). When I got home I video taped and sure enough I put into reverse and it was a blue screen. I turned off and restarted the vehicle and same issue replicated.
'

Hi dominator1,
We certainly understand why this may be frustrating. We would be happy to have this documented for you as well as get you connected with a case specialist. If this is something you would be interested in, please send our team a private message!
Alex
Jeep Social Care Specialist
 

Kansascoast

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Hi gonavy34,
I am sorry to see that you are experiencing this in additional to your alignment concern. As stated in my previous message, we would be happy to get you connected with a case specialist.

'

Hi dominator1,
We certainly understand why this may be frustrating. We would be happy to have this documented for you as well as get you connected with a case specialist. If this is something you would be interested in, please send our team a private message!
Alex
Jeep Social Care Specialist
I am totally frustrated with “Jeep Cares”. I’ve been reading about others who have the cutting in and out problem...for many, many months...and the answer seems to always be the same. “We will get you connected with a case specialist”. Unless people are keeping the solution a secret, I have not read of one person who has had this problem solved. What are they doing with the problem? ....rounding up all the owners with a “case specialist” and moving them into a boxed canyon???
 

JeepCares

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I am totally frustrated with “Jeep Cares”. I’ve been reading about others who have the cutting in and out problem...for many, many months...and the answer seems to always be the same. “We will get you connected with a case specialist”. Unless people are keeping the solution a secret, I have not read of one person who has had this problem solved. What are they doing with the problem? ....rounding up all the owners with a “case specialist” and moving them into a boxed canyon???
Hi Kansascoast,
We do understand your frustration. A part of our job is to track customer concerns. The way we do this is by creating cases. This process notifies the proper parties that a concern is prevalent and they begin working towards finding a solution. We connect customers with case specialists to ensure dealers are using all of their resources in the repair process. We would be happy to begin this process for you. If you would like, please send us a private message.
Alex
Jeep Social Care Specialist
 
OP
eugene

eugene

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  • Thread starter
  • Thread Starter
  • #456
Yours wvee get fixed? Just happened to mine and found this post...I’m miserable without audio and got a 2 hour drive home, doors are off so phone audio is not an option

pulling the fuses will temporarily fix the issue. and no it hasn't been fixed....
 

trailchaser

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pulling the fuses will temporarily fix the issue. and no it hasn't been fixed....
Mine started working again after turning it off to go into a store..has worked the rest of the day no issues, on and off

Lemon law at this point? Sorry to hear, pray mine stays working
 

higbyz

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Hi Kansascoast,
We do understand your frustration. A part of our job is to track customer concerns. The way we do this is by creating cases. This process notifies the proper parties that a concern is prevalent and they begin working towards finding a solution. We connect customers with case specialists to ensure dealers are using all of their resources in the repair process. We would be happy to begin this process for you. If you would like, please send us a private message.
Alex
Jeep Social Care Specialist
You Jeep Care people are totally full of it. My radio started cutting out the other day and I found this thread that goes back to October of 2018. Nothing has been solved here and all you do is pay lip service to those suffering with this problem. I wish I had known about this a month ago , it would have saved me from buying my Jeep. JEEP "DOESN"T CARE" is at your service. They will make note of your problem!!! What a joke this is.
 

B-man

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I pop into this thread every so often as I’ve been experiencing this once every few weeks since last October. It’s been about a month since the last episode (knocking on wood) but it sounds like not only is this issue still going on but new Jeeps are recently having to deal with this. Ugh.

Jeep cares, even an acknowledgement of this issue and some kind of status update on it would be helpful by FCA. Would help with some of the frustration in lieu of a fix any time soon.
 

Kansascoast

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After seeing my post, “Jeep Cares” asked me to contact them by private message. I did so and brought them up to date on my issue. Below is their last response:
“Hi Jim,
I do understand your frustration. The dealer does need to be able to replicate your concern in order to identify a course of action to take. Your previous case was closed, however, when this concern returns, please let us know and we will open a new case for you. If a new TSB comes out or we receive any additional information, we will post out on the appropriate threads.
Alex
Jeep Social Care Specialist”

The previous case was closed!! ...after taking NO Action by them! How ludicrous. I know they have a problem...THEY know they have a problem...Hundreds, maybe even thousands upon thousands of others know they have a problem...and yet my case is closed and all those owners out there have still have a problem waiting to be resolved. As pointed out above, this thread goes back to October of last year.... and not one person has acknowledged that their problem has been fixed.
 

higbyz

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After seeing my post, “Jeep Cares” asked me to contact them by private message. I did so and brought them up to date on my issue. Below is their last response:
“Hi Jim,
I do understand your frustration. The dealer does need to be able to replicate your concern in order to identify a course of action to take. Your previous case was closed, however, when this concern returns, please let us know and we will open a new case for you. If a new TSB comes out or we receive any additional information, we will post out on the appropriate threads.
Alex
Jeep Social Care Specialist”

The previous case was closed!! ...after taking NO Action by them! How ludicrous. I know they have a problem...THEY know they have a problem...Hundreds, maybe even thousands upon thousands of others know they have a problem...and yet my case is closed and all those owners out there have still have a problem waiting to be resolved. As pointed out above, this thread goes back to October of last year.... and not one person has acknowledged that their problem has been fixed.
Yeah this is beyond frustrating ! My Jeep goes in Friday morning for the radio TSB. I dont expect much. I expect a cure for cancer before a TSB that will solve the radio issue !
 

JeepCares

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I pop into this thread every so often as I’ve been experiencing this once every few weeks since last October. It’s been about a month since the last episode (knocking on wood) but it sounds like not only is this issue still going on but new Jeeps are recently having to deal with this. Ugh.

Jeep cares, even an acknowledgement of this issue and some kind of status update on it would be helpful by FCA. Would help with some of the frustration in lieu of a fix any time soon.
Hi B-man,
We do understand your frustration, as well as your fellow forum members. If you would like to be connected with a case specialist to have this looked into further as well as document your concern, we would be happy to get that process started for you.

After seeing my post, “Jeep Cares” asked me to contact them by private message. I did so and brought them up to date on my issue. Below is their last response:
“Hi Jim,
I do understand your frustration. The dealer does need to be able to replicate your concern in order to identify a course of action to take. Your previous case was closed, however, when this concern returns, please let us know and we will open a new case for you. If a new TSB comes out or we receive any additional information, we will post out on the appropriate threads.
Alex
Jeep Social Care Specialist”

The previous case was closed!! ...after taking NO Action by them! How ludicrous. I know they have a problem...THEY know they have a problem...Hundreds, maybe even thousands upon thousands of others know they have a problem...and yet my case is closed and all those owners out there have still have a problem waiting to be resolved. As pointed out above, this thread goes back to October of last year.... and not one person has acknowledged that their problem has been fixed.
Hi Kansascoast,
I do apologize for not elaborating more in our private message. Your case was closed as the conditions were not correct to replicate your concern, as this only occurs in the colder months. Your closed case is not to say your concern is resolved, only that it is put on hold and documented until the concern returns and the dealer is able to replicate it to start working towards a resolution. As stated in our private message, when you decide to return to the dealership, a new case can be opened to assist you.
Alex
Jeep Social Care Specialist
 

Mjmi69

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You will also notice when you put it in reverse there is a blue screen, it is not just XM or FM or AM but CarPlay as well, its not mountains or terrain as some have suggested. Why should you have to stop and pull over and lift the hood in a 55k+ vehicle to pull a fuse? Is this not crazy? And Jeep Care please do not give me your bullshit canned response, fix the damn problem.
 

SkipDog12

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Update to my post of July 24.

Last night again, on a late night trip home the radio began its cut in / out routine. As soon as it started, I stopped the vehicle, turned it off, followed all the instructions that UConnect provided.

Started the vehicle and the cut in / out started again for the long ride home, Very annoying.

I must agree with the other posters, that an issue that is known and has been for what seems like years, is still unresolved and that FCA / Jeep / UConnect can't come up with a fix. Very disappointed in all parties !!!
 

higbyz

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Update to my post of July 24.

Last night again, on a late night trip home the radio began its cut in / out routine. As soon as it started, I stopped the vehicle, turned it off, followed all the instructions that UConnect provided.

Started the vehicle and the cut in / out started again for the long ride home, Very annoying.

I must agree with the other posters, that an issue that is known and has been for what seems like years, is still unresolved and that FCA / Jeep / UConnect can't come up with a fix. Very disappointed in all parties !!!
SkipDog , get a hold of Jeep Cares and they will open a case for you ! What a load of :ontheloo:
 

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