macolle
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- Thread starter
- #1
Found a less than fun (very strong) death wobble @ 75mph while driving a newer 2019 Jeep home from a neighboring state. Couldn't drive over 60 without it happening again & again. We obviously called the dealer we purchased from and it was suggested we find a dealership that was close to our current location and try to get it in before finishing the 900 mile trip home. So we looked up the dealers we could find on the way back into our state...
1ST dealer / service team: "4 day back-up for service." Suggested we call a larger dealer in another city.
2ND "larger" dealer / service team: Put on hold for 8 min. Comes back and says they are too busy in the moment and instructed to leave a message for a service writer. We leave a detailed message about our predicament, and no call back. That was 5 days ago. Still no call to date.
3RD even "larger" dealer / service team: Same. Too busy to take a call. Left another detailed message about our predicament, and no call back. That was 4 days ago. Still no call to date.
4TH dealer / service team [in our town]: Says the issue is related the the v41 service bulletin. Offers us an appointment 1 week out. We take it as they are seeming the only FCA service team we found that was even picking up the phone.
Anyhow, we drive the remaining 800 miles under 60. Not exactly fun with trucks/cars going 70-80 all around us. So we divert to smaller alternate routes. Upside, amazing gas milage and great small town visits... On the down side, bad 1st impression from the FCA / Jeep brand. We felt this issue wasn't something that should have been dismissed so casually considering we just purchased the vehicle. FCA is aware of this issue, the Jeep was sold to us without the service being done, and depending on the situation, it felt dangerous at times. Especially on freeways with high speed limits. The fact a few Jeep team(s) didn't seem concerned enough to even pick up a phone let alone do much to help was kind load of sh8t. I can't imagine the FCA / Jeep PR team would be all that thrilled about these types of experiences playing out in market. Bad for a major brand like FCA. Or at least one would think.
Anyhow. Rant done. Appointment next week. Fingers crossed.
1ST dealer / service team: "4 day back-up for service." Suggested we call a larger dealer in another city.
2ND "larger" dealer / service team: Put on hold for 8 min. Comes back and says they are too busy in the moment and instructed to leave a message for a service writer. We leave a detailed message about our predicament, and no call back. That was 5 days ago. Still no call to date.
3RD even "larger" dealer / service team: Same. Too busy to take a call. Left another detailed message about our predicament, and no call back. That was 4 days ago. Still no call to date.
4TH dealer / service team [in our town]: Says the issue is related the the v41 service bulletin. Offers us an appointment 1 week out. We take it as they are seeming the only FCA service team we found that was even picking up the phone.
Anyhow, we drive the remaining 800 miles under 60. Not exactly fun with trucks/cars going 70-80 all around us. So we divert to smaller alternate routes. Upside, amazing gas milage and great small town visits... On the down side, bad 1st impression from the FCA / Jeep brand. We felt this issue wasn't something that should have been dismissed so casually considering we just purchased the vehicle. FCA is aware of this issue, the Jeep was sold to us without the service being done, and depending on the situation, it felt dangerous at times. Especially on freeways with high speed limits. The fact a few Jeep team(s) didn't seem concerned enough to even pick up a phone let alone do much to help was kind load of sh8t. I can't imagine the FCA / Jeep PR team would be all that thrilled about these types of experiences playing out in market. Bad for a major brand like FCA. Or at least one would think.
Anyhow. Rant done. Appointment next week. Fingers crossed.
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