Apple CarPlay freezing

xtimesofgrace

Well-Known Member
First Name
Brandon
Joined
Aug 8, 2019
Messages
79
Reaction score
14
Location
Georgia
Vehicle(s)
2019 Jeep Wrangler Sport
So my Jeep has 7484 miles on it and everything with the stereo has been food. I always plug my iPhone up and use apply CarPlay for navigation and music. I never use regular radio, Bluetooth, or satellite radio. I get in today and start driving and it started out okay but then all the sudden my Music starts freezing and skipping. Then when you would select something on CarPlay it would take like 10 seconds for it to go through. When I unplug my phone everything goes back to working normally. I can Bluetooth my phone to the stereo and music plays fine. Regular radio plays fine. Then when I plug my phone back in and try CarPlay it starts freezing. Has anyone had this issue before?

EDIT: So I found out that it is an issue with the USB port itself. I always use the USB port inside the console cause I don’t care for the cord to be plugged into the front port all the time. If I plug my iPhone into the console USB port then Apple CarPlay messes up if I plug a galaxy s9 then android auto freezes and acts up. If I plug it into usb 1 on the front then it works properly.
Advertisement

 
Last edited:

Rico1111

Well-Known Member
First Name
Rico
Joined
Oct 6, 2019
Messages
880
Reaction score
938
Location
RI
Vehicle(s)
2018 Rubicon 2 door JL
Same here! I found out that the one in the console is finicky ..sometimes works and sometimes it just stops working. There was a post on here of a guy who had his looked at and he noticed that the light inside the console would flicker...turned out the wiring was preventing solid connection of usb and light. Was like a loose wire that delivered the power.
 
OP
OP
xtimesofgrace

xtimesofgrace

Well-Known Member
First Name
Brandon
Joined
Aug 8, 2019
Messages
79
Reaction score
14
Location
Georgia
Vehicle(s)
2019 Jeep Wrangler Sport
Same here! I found out that the one in the console is finicky ..sometimes works and sometimes it just stops working. There was a post on here of a guy who had his looked at and he noticed that the light inside the console would flicker...turned out the wiring was preventing solid connection of usb and light. Was like a loose wire that delivered the power.
Wow I’m glad I’m not the only one! The thing is tho is that it recognizes whatever I plug into it every time...it never disconnects. It’s just causing CarPlay AND android auto to freeze and act wonky.
 

Rico1111

Well-Known Member
First Name
Rico
Joined
Oct 6, 2019
Messages
880
Reaction score
938
Location
RI
Vehicle(s)
2018 Rubicon 2 door JL
Maybe an update to the ucconnect is needed ? have the dealer check it out.
 

donmontalvo

Well-Known Member
First Name
Don
Joined
Dec 2, 2019
Messages
476
Reaction score
377
Location
Devon, PA
Website
donmontalvo.com
Vehicle(s)
2021 Jeep Wrangler Unlimited Rubicon (Snazzberry)
Build Thread
Link
Occupation
Systems Engineer
Vehicle Showcase
1
If there are no Uconnect updates, might try:
  • Checking for any iOS updates.
  • Replacing your Lightning cable.
  • Last resort backup, wipe, restore iOS.
CarPlay is using your head unit display as a second display, not sure iOS freezes can be traced back to the head unit...I’m not an expert by any means.
 
OP
OP
xtimesofgrace

xtimesofgrace

Well-Known Member
First Name
Brandon
Joined
Aug 8, 2019
Messages
79
Reaction score
14
Location
Georgia
Vehicle(s)
2019 Jeep Wrangler Sport
If there are no Uconnect updates, might try:
  • Checking for any iOS updates.
  • Replacing your Lightning cable.
  • Last resort backup, wipe, restore iOS.
CarPlay is using your head unit display as a second display, not sure iOS freezes can be traced back to the head unit...I’m not an expert by any means.
I thought about doing this until I tried it with a Samsung galaxy 9. That uses a totally different cable than an iphone. I pretty much narrowed it down to the port because the android phone did the exact same thing on android auto that the iPhone did on Apple CarPlay. Both phones work perfectly in the #1 port (front).
 

donmontalvo

Well-Known Member
First Name
Don
Joined
Dec 2, 2019
Messages
476
Reaction score
377
Location
Devon, PA
Website
donmontalvo.com
Vehicle(s)
2021 Jeep Wrangler Unlimited Rubicon (Snazzberry)
Build Thread
Link
Occupation
Systems Engineer
Vehicle Showcase
1
I thought about doing this until I tried it with a Samsung galaxy 9. That uses a totally different cable than an iphone. I pretty much narrowed it down to the port because the android phone did the exact same thing on android auto that the iPhone did on Apple CarPlay. Both phones work perfectly in the #1 port (front).
Ahh...good detective work. Hope its covered by the dealer. Can't live without CarPlay. :)
 

JeepCares

Well-Known Member
Joined
Feb 1, 2018
Messages
4,612
Reaction score
2,277
Location
Auburn Hills, MI
Vehicle(s)
JL
So my Jeep has 7484 miles on it and everything with the stereo has been food. I always plug my iPhone up and use apply CarPlay for navigation and music. I never use regular radio, Bluetooth, or satellite radio. I get in today and start driving and it started out okay but then all the sudden my Music starts freezing and skipping. Then when you would select something on CarPlay it would take like 10 seconds for it to go through. When I unplug my phone everything goes back to working normally. I can Bluetooth my phone to the stereo and music plays fine. Regular radio plays fine. Then when I plug my phone back in and try CarPlay it starts freezing. Has anyone had this issue before?

EDIT: So I found out that it is an issue with the USB port itself. I always use the USB port inside the console cause I don’t care for the cord to be plugged into the front port all the time. If I plug my iPhone into the console USB port then Apple CarPlay messes up if I plug a galaxy s9 then android auto freezes and acts up. If I plug it into usb 1 on the front then it works properly.
Same here! I found out that the one in the console is finicky ..sometimes works and sometimes it just stops working. There was a post on here of a guy who had his looked at and he noticed that the light inside the console would flicker...turned out the wiring was preventing solid connection of usb and light. Was like a loose wire that delivered the power.
Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison
JeepCares
 

RubiSc0tt

Well-Known Member
First Name
Scott
Joined
Jun 12, 2018
Messages
929
Reaction score
983
Location
Upstate NY
Vehicle(s)
2019 JLUR in Punk'n Orange
Build Thread
Link
Occupation
Turn Wrenches/ Write code
This just started happening to me. I'll be driving along with my phone plugged into USB 2 and then it loses connection and if i try to press play on the phone itself, audio comes out of the phone speakers, even though it's still plugged in. If I plug the same setup into USB1 (dash), it works fine- no issues. Has anyone taken the console apart and inspected the USB 2 connections? the outlet itself seems a bit loose in the bezel. I may try to take a look at it when I get a chance.
 
Last edited:

df007

Well-Known Member
Joined
Sep 11, 2019
Messages
361
Reaction score
267
Location
USA
Vehicle(s)
2019 JLU Sahara 2.0
I've been to my dealer three times for the same thing. USB1 works perfect so I know it's not a phone/ios/cable/radio issue. They updated software/reset the first visit. The second visit resulted in them deciding to order a new USB2 port. The third visit was installing the new USB2 port. Nothing has changed. I'm waiting for my next other need to go in about it again. Pretty sure it's got to be one of the two media hubs when looking at the wiring diagram.
 

JeepCares

Well-Known Member
Joined
Feb 1, 2018
Messages
4,612
Reaction score
2,277
Location
Auburn Hills, MI
Vehicle(s)
JL
I've been to my dealer three times for the same thing. USB1 works perfect so I know it's not a phone/ios/cable/radio issue. They updated software/reset the first visit. The second visit resulted in them deciding to order a new USB2 port. The third visit was installing the new USB2 port. Nothing has changed. I'm waiting for my next other need to go in about it again. Pretty sure it's got to be one of the two media hubs when looking at the wiring diagram.
Hi,
Have you had a case open for this concern? I would like to have this documented and have a case escalated on your behalf so a Case Specialist can work with your dealer to help find a potential solution. Please send us a private message.

Alison
JeepCares
 

RubiSc0tt

Well-Known Member
First Name
Scott
Joined
Jun 12, 2018
Messages
929
Reaction score
983
Location
Upstate NY
Vehicle(s)
2019 JLUR in Punk'n Orange
Build Thread
Link
Occupation
Turn Wrenches/ Write code
USB 1 worked find on the way home. Tried again with USB 2 today. Worked fine. could just be ab isolated incident. I will keep an eye on it.
 

RubiSc0tt

Well-Known Member
First Name
Scott
Joined
Jun 12, 2018
Messages
929
Reaction score
983
Location
Upstate NY
Vehicle(s)
2019 JLUR in Punk'n Orange
Build Thread
Link
Occupation
Turn Wrenches/ Write code
Update: USB2 died again on the way home from work This morning. tried plugging into USB1 and it wouldn't read. I could switch screens on the Radio, and it would work (Radio, Satellite, HVAC), but Car play/ Media would not register any changes. I couldn't pair Bluetooth because my new phone hadn't been paired with my UConnect yet (as I mainly use car play). It seemed to work fine when I came out to go to work this afternoon,.

For anyone who has had this happen- what was the fix? Other than pulling the fuse, and resetting the UConnect unit, because that seems to be treating the symptom. It seems like there is an issue with the software/ Connection to the media/USB ports. I remember someone mentioning a "Media Hub" issue- did that resolve this problem?

Thanks in advance.
 

MountiesNGamecocks

Well-Known Member
Joined
Feb 21, 2018
Messages
101
Reaction score
71
Location
Alabama
Vehicle(s)
21 JLUS, 22 Ram (ordered), 14 Must GT, 1994 Cobra
Anyone ever find a definitive fix for this? I have 21 with 400 miles on it, and I have this exact same issue.
 
Advertisement

WheelsASAP
 
Advertisement
Top