Apple CarPlay and USB 2 disconnecting

[RubiGrey]

Hello,

so I’ve been on a journey with my dealership to try and figure this out.

My Apple CarPlay has been disconnecting on USB 2, however it still charges after CarPlay disconnects.

- I’m using a new official Apple USB cable
- I bought an iPhone 12 Pro Max 6 months ago, so it’s a new phone
- USB 1 doesn’t seem to have this issue

The dealership replaced the media hub in the Jeep, which didn’t resolve the issue.

I brought it back in and the dealership said that due to vibrations or bumps, the connection is getting a little loose to the phone .. However, it’s a tight connection.

Any suggestions? Should I call apple to see if it’s something on their end?

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[CWRUYOTE]

https://www.jlwranglerforums.com/fo...has-gotten-the-newest-update-report-in.77165/

 

[macintux]

I haven’t done this in a decade, but there should be a way to retrieve system logs from the iPhone that might give an indication of what’s happening.

I don’t know how up-to-date this link is, but if it’s inaccurate there will be similar resources out there.

https://www.hexnode.com/mobile-device-management/help/obtain-ios-device-logs-using-mac-and-windows/

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