OINC
Well-Known Member
- Joined
- Jun 2, 2021
- Threads
- 4
- Messages
- 323
- Reaction score
- 468
- Location
- The Triangle, NC
- Vehicle(s)
- 2021 Sahara 4xe
Oh yes, I definitely didn't expect daily updates. Weekly would have been nice, though. If I were in these salespeople's positions, I'd have a spreadsheet with sheets for each day of the week, enter a customer on a sheet based on the day of the week they ordered, and then once a day use that to check that day's subset of the orders for updates. Because they have a screen with a list of open orders and statuses, it would take less than 30s per customer, then another few minutes for emailing the very small handful that changed that day. It would have saved him time responding to my every 7-10 day email, too.The more I though about it, the less frustrated I got with my sales person. Most of us are at least doing TL, so we’re getting these for invoice and the dealerships making $1500 or so in holdback, plus whatever the volume incentives are. The sales guy gets what, 25% of that? With a 10+ week order time frame, if he was to spend time every day updating me his equivalent hourly income for the deal is probably less than $20/hour.
Regardless, I'm not really frustrated with him as much as I am just frustrated with the whole process. At the end of the day, FCA/STLA shouldn't have the dealer be the sole source of detailed information about the order or the shipping process. I keep going back to 2004 when I ordered a Z4 -- once the dealer gave me the VIN, I could log into a web app provided by BMW and get detailed information about where the vehicle was in the production process as well as a delivery estimate so I could plan my trip to the performance center in SC. In 2004.
That sucks that it’s so close yet so far away. The holiday weekend is probably going to affect how long it takes to get on a truck, unfortunately. I’m hoping mine gets to the rail yard today or tomorrow and hops a truck Tuesday-Thursday so I can pick up on Thursday or next Saturday.Definitely different rails for sure (BNSF and UP down here). I'm with you though, when ordering a Jeep they should just tell you up front - have zero expectations in the next 20 weeks. I checked with my sales guy yesterday and my jeep is still sitting at the yard waiting to be assigned a truck carrier to get it to the dealership. Been there for 4 days now...I'm 1.5 days into my original 9/2-9/13 schedule. I will be so pissed if it sits there another 10 days.
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