Anyone else getting jerked around by Chrysler?

  1. Crinch

    Crinch Member

    First Name:
    Christian
    Vehicle(s):
    2018 JLU Rubi
    Joined:
    Apr 30, 2018
    Location:
    Salt Lake City, Utah
    Posts:
    8
    Liked:
    5
    My dealer talked me into buy my Rubi off the showroom floor and order the upgrades it didn't already have from Chrysler and installing them once they arrived. I thought this would be great, I would have one of the first ones on the road, wouldn't have to wait for it to be built, and could drive it home that day. I didn't think the LED Light group, tow package, and remote start would take more than a few weeks to arrive and get installed, certainly not longer than having one built for me. Well it's be 3 months and still nothing. My dealer kept telling me the parts were ordered but Chrysler wasn't telling them anything about when they could expect them, so I called Chrysler myself. I was told they would get everything expedited and get it to the dealer so it could be installed...that was 3 weeks ago and still nothing. now instead of them giving the dealer the run around, they are giving it directly to me. LED Light group - Back ordered, no ETA. Tow package - dealer installed the receiver and wiring harness only because that didn't change from the JK, the rest of it, no info. Remote start - back ordered, no ETA. Now my daytime running lights have failed and they have to replace the body control module and no surprise it's back ordered with no ETA. If didn't love the damn thing so much I'd be really pissed.
     
  2. OP
    OP
    Crinch

    Crinch Member

    First Name:
    Christian
    Vehicle(s):
    2018 JLU Rubi
    Joined:
    Apr 30, 2018
    Location:
    Salt Lake City, Utah
    Posts:
    8
    Liked:
    5
    According to the website when I built what I wanted it was the receiver, wiring harness, aux switches, battery, and alternator. Either way if would have ordered from the factory, I'd have it all by now.
     
  3. TrassaE95

    TrassaE95 Well-Known Member

    Vehicle(s):
    2017 Porsche Macan
    Joined:
    Mar 21, 2018
    Location:
    Pittsburgh, PA
    Posts:
    89
    Liked:
    112
    My local dealership tried the same garbage with me, though they tried telling me that there was very little difference between a Rubicon and a Sahara, and tried to get me to buy the Sahara off the lot. They said they could order the options that I wanted. Something seemed amiss to me. I told them “let me go get my checkbook out of my car” and hopped in, drove off the lot, and never looked back. They’ve called several times since and I just tell them I won’t do business with them. Ended up ordering a JLUR from Koons and got what I thought was a fair deal. Hopefully picking it up next week or the week after. Still no confirmation date but getting closer.

    Between the issues they’ve had in Toledo with keeping up with demand, overcoming a general LED shortage, dealing with the soft top shortage, running behind on the two door production, and dealing with the rail car shortage, I think that shipping parts to the dealership is probably low on their priority list. It shouldn’t be, but that would be my wager. Sorry to hear you have had to wait so long. I would just go to the dealership or call them every day. Make them make it right. Unfortunately, not much else you can do.

    On the bright side, glad to hear you still like the Jeep even though you’ve had some problems.
     
    That One Guy and old8tora like this.
  4. $uicide$hift

    $uicide$hift Well-Known Member

    First Name:
    Jeff
    Vehicle(s):
    2018 Jeep Wrangler Unlimited Sahara
    Joined:
    Feb 21, 2018
    Location:
    Masshole
    Posts:
    1,595
    Liked:
    2,577
    Being a brand new release this is normal for all manufacturers. When a new model is released all parts are slotted for builds and they don't generally have any "extra" stock to pull from. This is not a Chrysler issue, this is a Just In Time manufacturing issue.

    You did not want to wait for an order and wanted it now. Well you got it. You will now just need to enjoy driving it until these parts become available. Look at it this way, maybe the aftermarket will catch up before the parts are available and there will be some better options for you to choose from.
     
    m27bpope, ThirtyOne and EROCK like this.
  5. macintux

    macintux Well-Known Member

    First Name:
    John
    Vehicle(s):
    2005 LJR
    Joined:
    Dec 5, 2017
    Location:
    Indianapolis, IN
    Posts:
    824
    Liked:
    844
    It’s a salesperson. If they don’t make the sale, someone else will.
     
    Malve and old8tora like this.
  6. JTopsUSA

    JTopsUSA Well-Known Member
    Summit Sponsor (Level 3)

    First Name:
    Support
    Vehicle(s):
    Jeep Wrangler JKU 2014, Jeep JK 2015, Jeep JLU on order!
    Joined:
    Apr 2, 2018
    Location:
    Abilene, Texas
    Posts:
    228
    Liked:
    237
    Occupation:
    Jeep® Wranger Soft Goods Manufacturer
    Or if it was the last day of the month when he bought it and they needed to make quota...
     
    old8tora likes this.
  7. old8tora

    old8tora Banned

    Vehicle(s):
    2016 JK Sport
    Joined:
    Apr 5, 2018
    Location:
    Cali
    Posts:
    2,339
    Liked:
    994
    If the salesperson is slimy you know it's a salesperson .
     
  8. YaThatAintRight

    YaThatAintRight Well-Known Member

    First Name:
    Will
    Vehicle(s):
    2018 JL Rubicon "THE LLAMA"
    Joined:
    Apr 12, 2018
    Location:
    SO CAL
    Posts:
    119
    Liked:
    145
    Occupation:
    Automotive Instructional Designer
    Because they know some sucker will fall for it and it gets them the sale today........................ after the fact it isn't a sales issue anymore. The service department will have to deal with the due bill, the salesman just looks for the next person he can talk in to a car they didn't want.
     
    old8tora likes this.
  9. That One Guy

    That One Guy Well-Known Member

    First Name:
    Ryan
    Vehicle(s):
    2004 Honda Accord coupe, V6 6-speed manual; ordered 2018 JL Sport 6MT with A/C and anti-spin. D status.
    Joined:
    Feb 8, 2018
    Location:
    Utah
    Posts:
    1,178
    Liked:
    1,389
    I despise those that sell cars as their day job (car salesmen). When I test drove a JL, the salesman disagreed with everything I said I wanted in a build, trying to upsell me.

    "2 door? Why? They don't have as much room. Manual? Why? That'll probably hurt your resale. Sport trim? Why? Would you really want a Wrangler with manual windows and no 8.4 inch infotainment system? Soft top? Why? They're not good for our winters."

    You ain't upselling an informed buyer $12,000 higher, asshole.
     
    old8tora likes this.
  10. Mordin Solus

    Mordin Solus Well-Known Member

    First Name:
    Jason
    Vehicle(s):
    2018 JLR
    Joined:
    Mar 17, 2018
    Location:
    Austin
    Posts:
    463
    Liked:
    1,481
    Eh, most are bad but not all. I find working the deal thru email best. Think it took me a day casually emailing back and forth with my salesperson to get everything together. Then I dropped by for half hour, got the quote in writing, and gave my deposit. And the deposit won’t be charged until it’s in transit. Next day I went by and did a test drive, and that’s that.
     
  11. OP
    OP
    Crinch

    Crinch Member

    First Name:
    Christian
    Vehicle(s):
    2018 JLU Rubi
    Joined:
    Apr 30, 2018
    Location:
    Salt Lake City, Utah
    Posts:
    8
    Liked:
    5
    The sales guy was actually pretty good, the main reason I bought the one off the showroom floor was that they were giving it to with all the upgrades for $4000.00 less than any other dealer quoted me and I wanted to take advantage of it while I could. I've worked with this dealer for years and they've always treated me very well and I don't blame them for any of this. They ordered the parts they said they would, when they said they would. What upset me so much is that Chrysler couldn't or wouldn't tell me or the dealer that parts were back ordered for 2 1/2 months with no ETA. I only found out about the LED shortage by reading through the posts here, Chrysler never said a word about it. I understand the parts are designated for new builds not parts orders, but the least they could have done was tell me or the dealer that.
     
  12. Martindfletcher

    Martindfletcher Well-Known Member

    First Name:
    Martin
    Vehicle(s):
    Ducati 1299s, 2018 JLUR
    Joined:
    Jan 3, 2018
    Location:
    San Diego
    Posts:
    1,448
    Liked:
    1,230
    I was going to take this route with a rubi and less deletions. My salesperson told me not to do it, but didn’t want to say much, maybe this why.
     
  13. JeepCares

    JeepCares Well-Known Member

    Vehicle(s):
    JL
    Joined:
    Feb 1, 2018
    Location:
    Auburn Hills, MI
    Posts:
    3,247
    Liked:
    1,308
    Send us a direct message with your case number or VIN. We can look into the case to get a better idea of what's going on.

    Thanks,

    Jasmine
    Jeep Social Care Specialist
     
    Mattius1337 likes this.
  14. old8tora

    old8tora Banned

    Vehicle(s):
    2016 JK Sport
    Joined:
    Apr 5, 2018
    Location:
    Cali
    Posts:
    2,339
    Liked:
    994
    What a complete sales-jerk ; I feel sorry for his uninformed victims .
     
  15. m27bpope

    m27bpope Member

    First Name:
    Brian
    Vehicle(s):
    20108 JL Sting Gray
    Joined:
    Apr 29, 2018
    Location:
    Erlanger KY
    Posts:
    14
    Liked:
    4
    Some of you people act like you are still teenagers falling for every century old gimmick to come down the pipe. You are adults and you choose the Jeep you want. Not a salesperson, who has special powers over finding your weakness. Nobody but you makes that decision. Own UP
     
Loading...

Share This Page