Annoyed With First Wrangler. Mulitple Codes at Delivery. UPDATE* Got Jeep Back

[safety_glasses]

It’s all good my friend, I to learned with my Jeep Compass and in the end i lost $$$ but in my case when one thing happed and it took six trip to the dealer to address and in the end no parts were ever replaced it just magically fixed itself but I am thinking it was a loose connection and when they took it apart to check and put dielectric grease on each connector it fixed that problem but after that ordeal one tends to look for problems and it did not take long but the service guys told me that the tranny temp running at 225 while idle was normal and I frankly called BS on that as I was smelling coolant everytime I parked it and just had a bad feeling so for the sake of my sanity I got rid of it with 6k miles and they made the trade for the Wrangler sound good but in the end i am sure they made $$$ but I was willing to take a loss, I really think with all the gadgets that are on cars and trucks nowadays it makes it hard to keep up and all of these things come at an expense and once you sign your name it’s your headache as I honestly believe a dealer/service dept could give a rats a$$ whether your happy or not and since this work on a new vehicle falls under warranty I am guessing you don’t get the speedy service that someone that is paying cash gets but I could be wrong.

No, I think you're mostly right.

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[JeepCares]

Bought my first new Wrangler, JLU Rubicon, on Friday 5/11. Dealer had to drive it in from a different dealer across town. As I get there for delivery, salesman tells me the ESS Light is displaying on the dash. I ask if it's driveable and they say yes so I leave with it. On the way home, not 5 minutes from the dealer, the dash displays "Service 4wd System" and then "Swaybar Disconnect Unavailable". Those two messages go away, but the ESS Light stays on.

So I drop it off Monday, 5/14, and they still have it today with no expected pick-up.
How does this happen in a brand new jeep that was literally taken off the train, transported to dealer, inspected, and driven across town?
My Jeep has been at the dealer for service nearly longer than I've owned it. I almost say I regret buying it, but that's really just frustration speaking. I just want my damn Jeep back.
@JeepCares Anything you can do to help?

Hi safety_glasses,
We would like to offer our assistance in this and look into any opportunity that we can assistance. We understand how frustrating this could be and would like to extend our sincerest apologies. Please send us a private message with your VIN, phone number, current mileage, and servicing dealer if you have not already.
Julie
Jeep Social Care Specialist

 

[safety_glasses]

Hi safety_glasses,
We would like to offer our assistance in this and look into any opportunity that we can assistance. We understand how frustrating this could be and would like to extend our sincerest apologies. Please send us a private message with your VIN, phone number, current mileage, and servicing dealer if you have not already.
Julie
Jeep Social Care Specialist

I've just PMd you. Thanks.

 

[safety_glasses]

Well now I'm even more pissed. Talked to my service advisor. This is a rundown of the conversation:

Me: What's going on with my jeep?
Him: Well, we're looking at it
Me: You've had the Jeep since Monday, what does "We're looking at it" even mean?
Him: Well it had a bunch of codes, 10 or 12 codes. Right now the service technician is thinking there might be an electrical issue in the transmission because the back-up cam doesn't activate when you put it into reverse, so that's what he's working on now".
Me: So you've had my jeep since Monday, you say it has 10 or 12 codes and all you have done is started to look at the back-up cam?
Him: Well the tech is out to lunch so i can't ask him but he hasn't updated any notes.


This is a damn joke. A brand new vehicle in 2018 coming right off the factory floor with 10 to 12 code errors, and a dealer service department holding a Customer's brand new vehicle hostage because they can't bother to feel any sort of urgency. Of course, the service manager is out to lunch.

Talk about a shit stain on FCA's reputation.... as if that even matters to them.

 

[WranglerMan]

See your more patient than me as I would have driven up there and told them to buy it back or see you in court, this screams Lemmon law but it’s a loooong road doing that as I looked into it with the 2018 crappy Compass I had so I went another route and sold the crap right back to them, hopefully my 2018 Wrangle JLU does not give me trouble like your because if it does I may go back up there with a can of gas

 

[safety_glasses]

See your more patient than me as I would have driven up there and told them to buy it back or see you in court, this screams Lemmon law but it’s a loooong road doing that as I looked into it with the 2018 crappy Compass I had so I went another route and sold the crap right back to them, hopefully my 2018 Wrangle JLU does not give me trouble like your because if it does I may go back up there with a can of gas

Yeah, according to this it doesn't meet the requirements just yet, unfortunately.
https://www.txdmv.gov/motorists/consumer-protection/lemon-law

 

[WranglerMan]

Yeah, according to this it doesn't meet the requirements just yet, unfortunately.
https://www.txdmv.gov/motorists/consumer-protection/lemon-law

Well when I mentioned the Lemmon law to the Service Manager here in Katy Texas he told me that it has to be in for the same problem multiple times and they have to use parts so in my case I was in for the fourth visit and no parts had been used so they call this a service call or something and it does not count towards the required number of visits, when he told me that I was ready to pull him over the desk, I had been in there so many times for the BSM issues they called me the BSM guy and kinda laughed. I fully understand that not all vehicles rolling off the assembly line are without fault as wiring harnesses get clipped, nuts sometimes don’t get fully tightened and sometimes new technology items fail right out of the box but we as the condsumer deserve better especially when we are paying the high prices these vehicles command, to some 40-60k is not a lot for a vehicle but for me that’s a lot of $$$ and I expect a quality product and if and when it fails I fully expect support from the maker but it seems lots of these service centers for the dealers just d9nt care, kinda makes you want to lease a vehicle as then if it gives you trouble you can drop it back in there lap at the end of the lease and let them deal with it.

 

[Tgpj83]

Yeah, according to this it doesn't meet the requirements just yet, unfortunately.
https://www.txdmv.gov/motorists/consumer-protection/lemon-law

What dealership is this?

 

[safety_glasses]

What dealership is this?

Helfman off the Katy Freeway.

 

[Tgpj83]

Helfman off the Katy Freeway.

Good to know! Thanks

 

[safety_glasses]

My salesman has helped me escalate this issue to the Desk Manager, New Car Director, and New Car Service Manager. He explained they've had it since Monday, less than 200 miles, and I'm considering returning it.

Hopefully someone will update me with what is actually going on.

 

[old8tora]

Helfman off the Katy Freeway.

Unfortunately , there are many in the auto business , and FCA itself , who cannot think too good . And innocent customers are their victims . They cannot think of the meaning of quality control , or doing a job right the first time . If I saw a computer code ; and they said they will fix it right away after I sign this contract ; I'd tell them to shove their computer .

 

[WranglerMan]

I sincerely hope they make it right, they in all honesty should take,the vehicle back and let you pick another of equal value if you choose to, I personally would accept that, they knew it had issues going off the lot so either fix it or take it back for some type,of exchange.

 

[old8tora]

they knew it had issues going off the lot

Exactly ! They KNEW it had issues . That is some way-sneaky and way-slimey b.s. against an innocent customer . He ought to DEMAND a Full Refund . Bottom line : he ought to not accept this , and he also signed his contract too soon .

 

[old8tora]

I hate to say this but you shouldn't have taken possession of the vehicle. As soon as your salesman told you that your new vehicle had several check engine codes, I would've walked away.

Never believe a salesman , never sign any paperwork , and never give any dealer a cent . Once you start trusting dealers , then you will be dependent on them and their games . Then you will begin to believe the service advisor as he up-sells you , and you will begin to believe in the competence of their "technicians" . That'll be the end of your wallet .

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