DocTwinkie
Well-Known Member
- Thread starter
- #1
FCA isn't typically known for their reliability and my jeep was my dream car for my midlife crisis. I was definitely concerned with reliability and dealing with the dealerships.
My Jeep has been solid until late summer when the battery was always charging (2020 JLUR 3.6M). Start stop never worked and I'd lose my accessory buttons for a few seconds when I'd start it. I had a few mods including electrical and was worried they'd chalk it up to that.
All said my jeep was at the dealer a little over a month. First changed battery, then battery sensor, then 3 weeks where FCA had the dealer perform tests, let it sit, and checked the battery after disabling various systems to look for the drain.
Throughout all this the dealer (Liberty Jeep in Pataskala) and Jeep Cares contacted me daily with updates. The mechanic came out and talked with me. I was offered (and declined) a loaner. They turned off my mods to make sure it wasn't those and ruled them out (yay).
Eventually it was fixed after another sensor change. But the point was just the communication. Just great to be told day by day what was going on. At one point they had discussed the possibility the mods were affecting the sensors and were even working on ways to rewire these for me if needed.
Jeep Cares also offered me several goodies to compensate me for the time without my jeep. I didn't complain, but they reached out.
In the end I had a great dealership and Jeep experience, my jeep was fixed, and I walked away with compensation that was above and beyond what I expected.
Brooklyn @JeepCares was great and so is Liberty Jeep in Pataskala, Ohio. Thanks to both.
My Jeep has been solid until late summer when the battery was always charging (2020 JLUR 3.6M). Start stop never worked and I'd lose my accessory buttons for a few seconds when I'd start it. I had a few mods including electrical and was worried they'd chalk it up to that.
All said my jeep was at the dealer a little over a month. First changed battery, then battery sensor, then 3 weeks where FCA had the dealer perform tests, let it sit, and checked the battery after disabling various systems to look for the drain.
Throughout all this the dealer (Liberty Jeep in Pataskala) and Jeep Cares contacted me daily with updates. The mechanic came out and talked with me. I was offered (and declined) a loaner. They turned off my mods to make sure it wasn't those and ruled them out (yay).
Eventually it was fixed after another sensor change. But the point was just the communication. Just great to be told day by day what was going on. At one point they had discussed the possibility the mods were affecting the sensors and were even working on ways to rewire these for me if needed.
Jeep Cares also offered me several goodies to compensate me for the time without my jeep. I didn't complain, but they reached out.
In the end I had a great dealership and Jeep experience, my jeep was fixed, and I walked away with compensation that was above and beyond what I expected.
Brooklyn @JeepCares was great and so is Liberty Jeep in Pataskala, Ohio. Thanks to both.
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