Gecko4xe
Member
- First Name
- Chad
- Joined
- Jan 6, 2022
- Threads
- 1
- Messages
- 20
- Reaction score
- 40
- Location
- Parkersburg WV
- Vehicle(s)
- 2021 Wrangler 4xe, 2012 Wrangler Sport
- Thread starter
- #1
This is my first post, long time Jeep owner, and a recent 4xe owner for my wife. Our 2021 Gecko Sahara had 3,605 miles on it when it left us stranded 4 hours from home this past weekend. Ultimately to get a loaner car, the jeep had to get towed to my dealer in WV. I spoke with Jeep on the phone & they refused over and over again to pay for this tow, which costed me $1,150 to get the jeep to my dealer. Im not sure where to go from here. The jeep has a full page of DTC’s, my dealer doesnt seem to care to help me pay for this long distance tow, and Jeep essentially has been refusing to help. I was stuck with either leaving the jeep in NC (4 hours away) and paying for my own rental car, or having it towed home on my own dime & getting a loaner from my dealer, which I chose. At this point im highly disappointed in Jeeps customer service care as I am invested >$1,200 between two tow bills & a hotel room while being stranded.
Has anyone dealt with this before & have any recommendations?
Has anyone dealt with this before & have any recommendations?
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