So quick question about points off. Right now theres a $2000 off to lease. Would you include that in % off from MSRP or is the price after the 2k the new MSRPThe interaction should never be confrontational IMHO. When you walk in with attitude you are setting the stage for an inexperienced salesman to fight instead of defusing and setting you at ease.
One idiot salesman is a poor reflection on the entire dealership. With any modern car it's sometimes required to have confidence that they will provide service and support after the sale. If they can't sell a car without being a'holes, its very likely they won't service what they sell either.
I got a reasonable deal (8% off list) on my first JLUR and it was a pleasant, low pressure experience. When the electrical system went bat shit crazy in the first month they did everything possible to make it right then initiated and fully supported the resulting buyback from FCA. Did I get the best price ever? No I did not, but 8٪ the after sale support made a huge difference.
They got a number of referrals from me and have treated others properly too. More than 4 additional sales for them (that I know of)