A-hole Dealer on the Phone

JeepLeap

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Anyone ever encounter a salesman who refused to give a quote over the phone?

Just reached out to a dealer in the NY area who has 4xe’s in stock and seemingly low prices on them at least according to their lease calculator... I currently have an order for a Willys but have been seeing some competitive prices on 4xe’s so wanted to see how they compare... Anyway, he said they are “selling like hot cakes” so they don’t need to give quotes over the phone!?! And he basically laughed at me when I said he might be losing a sale.

I live over an hour away so was hoping to get a price since I am not going in not having any idea on pricing.
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guarnibl

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A lot of dealers won't give pricing over the phone as it's just their policy. Stupid, but many are that way here.
 

Ridgway Jeeper

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Car salespeople are not always the brightest bunch. I just ordered a new truck. I spoke to the salesman at the closest dealer, the one I bought my current truck from a couple years ago. He told me orders were at msrp. I called the next closest. That salesman told me the same but that they couldn't even order '22's yet, which is incorrect. Walked into a third dealer last Saturday and asked them about ordering, same msrp line. I told them I would just order from the closest to home dealer then and began to walk out. He stopped me, went and talked with the manager and offered me an under msrp price. I ordered the truck. The first dealer emailed me yesterday asking if I had any questions and if I was still in the market. I simply told him his competitor offered me a better deal and thanks for the follow up.

They are all feeling their oats right now. The used home market is no different, sellers are being unreasonable because they think they can. Unfortunately, they are getting away with it more often than not these days.
 

The Last Cowboy

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Try their internet sales dept via email.
 
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JeepLeap

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Car salespeople are not always the brightest bunch. I just ordered a new truck. I spoke to the salesman at the closest dealer, the one I bought my current truck from a couple years ago. He told me orders were at msrp. I called the next closest. That salesman told me the same but that they couldn't even order '22's yet, which is incorrect. Walked into a third dealer last Saturday and asked them about ordering, same msrp line. I told them I would just order from the closest to home dealer then and began to walk out. He stopped me, went and talked with the manager and offered me an under msrp price. I ordered the truck. The first dealer emailed me yesterday asking if I had any questions and if I was still in the market. I simply told him his competitor offered me a better deal and thanks for the follow up.

They are all feeling their oats right now. The used home market is no different, sellers are being unreasonable because they think they can. Unfortunately, they are getting away with it more often than not these days.
The dealer prices on Jeep’s are all over the map so I don’t see how someone could just spend that much time going in to dealers and not getting some idea on pricing beforehand. I did before I ordered my Willys and one local dealer in person was quoting me over $100 more per month for the same exact car than another local dealer over the phone.
 
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JeepLeap

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The dealer prices on Jeep’s are all over the map so I don’t see how someone could just spend that much time going in to dealers and not getting some idea on pricing beforehand. I did before I ordered my Willys and one local dealer in person was quoting me over $100 more per month for the same exact car than another local dealer over the phone.
Haven’t had any luck with
Try their internet sales dept via email.
Try their internet sales dept via email.
Haven’t had any luck on that as they always hand me off to a salesperson
 

The Last Cowboy

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Never get a monthly payment quote. You’ll have no idea what you are paying. Always get a cash sale price quote, then tell them that you will figure out your own payment based on the bottom line sales price.
 

631_Islander

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Haven’t had any luck with


Haven’t had any luck on that as they always hand me off to a salesperson
I am not too far away from you (live in Deer Park). Which one of our area dealers was this? Try Westbury Jeep or Empire CJDR in Islip. Westbury tends to be pretty good about these things but their service guys are nightmare. Empire has bad sales guys but their service guys are very easy going.
 
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JeepLeap

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I am not too far away from you (live in Deer Park). Which one of our area dealers was this? Try Westbury Jeep or Empire CJDR in Islip. Westbury tends to be pretty good about these things but their service guys are nightmare. Empire has bad sales guys but their service guys are very easy going.
My visit to Westbury was awful... that was the one that was $100 more in lease payments per month with everything else being equal.
 

631_Islander

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My visit to Westbury was awful... that was the one that was $100 more in lease payments per month with everything else being equal.
Try Security CJDR in Amityville or Smith Haven CJDR in Smithtown. People say good things about these two also. Better to pay them an in person visit if possible. Or a phone call at the minimum.
 

GATORB8

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It's normally because the price isn't real, and includes every available rebate stacked on each other. If you go to a volume dealer through the internet manager they'll be more likely to do it.

I've called dealers and told them I need an OTD price on a listing for a truck for our company so I could get a check cut by accounting to come over and pick it up, and they always refuse.
 

The Last Cowboy

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Even on a lease?
I didn’t see in your post that you were leasing. But yeah, even on a lease. You need to know the cash sales price, the residual value and the cap cost reduction to figure the payment.

More people get screwed over on leases because they have no idea what the real numbers are, other than the payment.
 

Some Random Guy

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Even on a lease?
For a lease get the capitalization cost and the residual value the lease is based on. That will allow you to compare better between deals. Sum of payments + residual - capitalization = lease costs (finance charges, fees, taxes, etc).
 

GATORB8

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Make sure you go on the edmunds lease forums and find out the RV and MF in your zip. That way they can't try to pad the numbers in a four square.

leasehackr has a great calculator that can build the deal for you, just don't show them the print out, cause first rule of leasehackr....

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