4XE Won’t Start

Landobando

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CJ
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I am hoping someone can help. My Jeep 4xe has been having troubles starting leaving me stranded. It’s happened 6 times in the last three weeks. It happened 5 times during a road trip over the holidays so I brought it into the dealership. They told me there is a recall for something to do with cold air entering from the gas cap area which is causing the battery to die and fixed it. However just 4 days after picking up the car from the dealership I was left stranded once again with the same issue. The car was towed into the dealership Tuesday and the update is they haven’t been able to diagnose the issue. They did say they are in contact with Jeep. Bummer part is they haven’t given me a loaner car and won’t provide an eta on when the jeep will be fixed. I love my Jeep but have lost complete trust of this new power train. Curious if anyone else is experiencing this issue. I’ve attached some images of the service notifications that pop up on the dash.

Please help! I am paying monthly payments for a car I haven’t really had the past few weeks!
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SpaceCase

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They told me there is a recall for something to do with cold air entering from the gas cap area which is causing the battery to die and fixed it.
Do you still have the paperwork from the last visit? I am curious what this recall entails and if there is a recall code. Never heard of cold air entering the gas filler area...
 

wrexdet

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I have heard of dealerships paying car payments in situations where they keep your vehicle for an extended period of time....but I don't know the specifics and how difficult it might be to convince your dealership to do something like that.
 
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Landobando

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Do you still have the paperwork from the last visit? I am curious what this recall entails and if there is a recall code. Never heard of cold air entering the gas filler area...
I do in the glove box! Happy to share when I get the jeep back (if I get it back).
 
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Landobando

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I have heard of dealerships paying car payments in situations where they keep your vehicle for an extended period of time....but I don't know the specifics and how difficult it might be to convince your dealership to do something like that.
That’s encouraging! I honestly might ask them to trade it for a standard v6 rubicon. I love the 4xe but really regretting my decision due to it being so unreliable..
 

john adams

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That’s encouraging! I honestly might ask them to trade it for a standard v6 rubicon. I love the 4xe but really regretting my decision due to it being so unreliable..
The 4xe was the best test drive I had. I put in an order for one but have since canceled and re-ordered. Too many serious issues, too many lesser issues, terrible service response.

I will keep my eye on them because I'd like one someday but Jeep's PHEV tech is not ready for prime time.
 

sconrad24

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Is the Jeep turning on and giving you that message or is it not even turning on? And if its not turning on when they "fixed it" did they replace or just charge the standard battery? I am guessing the little battery was depleted due to the issue and is not holding a charge.
 

KebertXela

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That’s encouraging! I honestly might ask them to trade it for a standard v6 rubicon. I love the 4xe but really regretting my decision due to it being so unreliable..
I've had my 4xe for almost a year now, 22,000 miles on it. Driven it across the country 4 times, and have not had any issues other than a broken windshield and some recalls/software updates (knock-on-wood).

It sounds like you have a very specific issue with your 4xe. At least see if they can figure out what the issue is. One of the reasons I got the 4xe was for the HP and Torque. Switching to a v6, you will lose all of that...
 
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