I understand your frustration having been through a similar experience with another brand. That said dealers are not owned by the manufacture, they are privately owned so just because you had a poor experience at one doesn't mean that the other dealer is going to give up their profit to keep you happy. Your best luck would likely be to order a new one or even ask the dealer that you've been working with if they'd be willing to have the jeep you're looking at transferred over. From what you've described though it doesn't seem like the current dealer is trying to help too much.Update, they are now telling me they think the ABS module is bad and they are replacing all the harnesses front to back and the ABS module.
But guess what the ABS module is on back order because of the pandemic which means they have to buy the thing back.
I think i am just done with jeep.
I started shopping for a new one and flower motors in Montrose CO had one that I was semi interested in. I called them and explained the situation to them.
as per usual, jeep dealers dont give a crap about you. I was treated like complete garbage from the dealer in montrose. Why is it that American car dealers feel like its ok to treat people buying expensive vehicles like shit?
They had a different JLUR that i was interested in and i was told sorry, they are selling it for full sticker and refused to offer me any kind of deal on it.
I paid invoice for my current one that jeep is buying back. So now I'm expected to pay MORE for the new jeep with LESS equipment then my current one that is broken by no fault of mine.
I have had it with this crap. The video is going up on youtube. I will link all of you to it if you want to watch it. I will NEVER buy another jeep product and my whole idea of camping this summer and exploring is out the window. I guess i will go back to playing golf.
I am disgusted with this entire experience and will never buy a jeep product again.
For people reading this thread who are new to jeep and considering buying one although my advice is biased, do yourself a favor and just dont.
These are not good vehicles and nothing more then a temporary fad.
Jeep service is on par with a used car dealer selling cars from the back of a gas station.
Jeep dealers in general from the 4 I have step foot in are the most un-profession bunch of people i have ever seen. Including the service guy at medved that told me " well you didnt buy it here so you shouldnt expect our best service" to the flower motors manager telling me he wont sell me one for less then full sticker.
The cooperate greed strategy has flowed downhill from FCA to its dealers.
This entire situation is disgusting and FCA should be ashamed of themselves. My wife wanted to buy a matching rubicon like mine and guess what she is not buying now?
That old saying goes, do me right and ill tell 5 people about it. Do me wrong and ill tell everyone i meet. Well that is what Jeep just earned with this mess.
Remind me to thank Jeep for ruining my family's long holiday weekend
I'm sorry you've had this experience. You clearly got a lemon and it shouldn't have taken as long as it did for jeep to offer the buyback. If this ever happens again in the future, which I hope is doesn't, you can contact an attorney much sooner into the process and they can work to get you out. They get paid by the manufacturer so there's no out-of-pocket expense.
I hope you find a vehicle that meets your needs and are able to leave this experience in the past. Between my family, we've had 5 FCA products ranging from a TJ, Grand Cherokee ED, 1500 ED, 2500, and a JLUR ED. Out of those only 1 had any issues but it ended up being a software issue that was fixed with the EPA-approved update on the EcoDiesel 1500. I'd be willing to bet if you gave the brand another chance you'd get a better-built rig. But, if I was in your shoes I'd also likely have a sour taste in my mouth after that experience also.