28,000+ miles and issues starting to mount

baggio16

Well-Known Member
Joined
Feb 5, 2018
Messages
126
Reaction score
290
Location
Minneapolis, MN
Vehicle(s)
'18 JL Rubicon
This is a letter that I've wrote to Jeep and @JeepCares. I just want to share with y'all. And here's the Jeep I'm talking about: https://www.jlwranglerforums.com/forum/threads/my-granite-crystal-adventure-jeep.12378/

----------

First, I want to say I love driving my Jeep Wranger JL Rubicon. I love the adventures it takes me on. It gave me a couple of the most amazing times of my life. So those I really appreciate.

But now to the bad part. I’m starting to get frustrated with the reliability of the vehicle and the customer service of the dealers. I purchased my Jeep in February and currently I have 28,500 miles on it. Yeah, I mentioned that I love driving this vehicle.

I’ve had Toyotas for the last 15 years and all of them had over 125,000 miles on them. The only time I’ve went to a dealer is to have a key replaced. Of course, we had to do the standard maintenance of brakes, oil changes, etc. But nothing major has ever had to be done to them. With my current Jeep, I’ve had three pretty big problems and been to the dealer at least a half dozen times (not for oil changes) since February.

The first issue turned out to be a vacuum pump issue. I was driving from the mountains of Colorado down to Denver and a traction control error popped up. It took the dealer two times to figure out the issue. Until last weekend this issue hadn’t popped up again.

The second issue happened with the USB ports and radio. On a road trip through middle-of-nowhere Canada, all the USB ports went out. I was unable to charge any of my electronic devices, including my emergency satellite receiver.

I had to stop to in Grand Prairie, Alberta at the Jeep dealer there. The guy that was in the service department took a look at the fuses and then disappeared without saying anything. 15 minutes later (with all the mechanics running around), still nothing. I asked the head mechanic and he said he didn’t know what was going on and he would see what was going on. 15 minutes later and still nothing. Finally, I just left. Luckily the standard plug in worked and was at least able to charge the devices. The radio and USB started working the next day, but still had problems of the radio freezing, USB ports not working for the rest of the trip and they still are very inconsistent. Still they haven’t found a fix for this.

Here’s the current problem, I took my Jeep in for an oil change/tire rotation two weeks ago. After that I’ve noticed that every time I go over a bump at highway speeds the steering wheel shakes violently. At first, I thought maybe they didn’t tighten the lug nuts, but those were fine. I did take it in again (10/28) and they figured it was the steering stabilizer. So, they ordered the part and hopefully will get it fixed this week.

Now, almost the tipping point for me, I was driving on Saturday (10/20) and all of a sudden there was a bunch of alerts popping up on the dash. Once said there was a problem with the sway bar and that I need to service the 4wd. Then the TCS alert came back.

I pulled over shortly after and called the dealer to speak to a service person to see if the car was safe to drive (I was supposed to be in a wedding two hours a way that afternoon). The first time I called it rang and rang, was transferred to receptionist three times. Finally, the receptionist said she would take my info and they would call me back immediately. Waited 15 minutes and called again. Same story. I explained again that I’m sitting on the side of the road and have to get to a wedding. Again, the receptionist said they would give me a call back immediately. One last time of waiting 15 minutes and called again. Same story.

Let’s say after an hour stuck on the side of the road, I had to give up drive the Jeep with all the warnings on. The disappointing thing is that I still haven’t heard back from the dealer and it’s two days later.

I’m extremely frustrated with the customer service I’ve received after purchasing a $50,000+ vehicle and am worried about all the problems and money I’m going to encounter and have to spend when I go out of my warranty.
Advertisement

 

JLClt

Well-Known Member
First Name
Smolniy
Joined
Sep 24, 2018
Messages
94
Reaction score
70
Location
North Carolina
Vehicle(s)
BMW M240i
Sorry you're having all of these problems. Some will say you're this is truly unacceptable
 

Aimless1

Member
First Name
Al
Joined
Oct 2, 2018
Messages
24
Reaction score
21
Location
Michigan
Vehicle(s)
BMW K1600 GTL & Mazda CX-5
Occupation
Retired
As inconvenient as it is to have to take the vehicle back, nothing worse than being told it is repaired, then the problem happened again. I had this with an engine in the 70s and the torque converter in the 80s on GM vehicles. I'll never own a GM product again.

I say that with extreme prejudice.
 

old8tora

Banned
Banned
Banned
Joined
Apr 5, 2018
Messages
2,319
Reaction score
1,065
Location
Cali
Vehicle(s)
2016 JK Sport
I’m extremely frustrated with the customer service I’ve received after purchasing a $50,000+ vehicle and am worried about all the problems and money I’m going to encounter and have to spend when I go out of my warranty.
Electronics ! FCA got your dough , bro !
 
Last edited:

old8tora

Banned
Banned
Banned
Joined
Apr 5, 2018
Messages
2,319
Reaction score
1,065
Location
Cali
Vehicle(s)
2016 JK Sport
As inconvenient as it is to have to take the vehicle back, nothing worse than being told it is repaired, then the problem happened again. I had this with an engine in the 70s and the torque converter in the 80s on GM vehicles. I'll never own a GM product again.

I say that with extreme prejudice.
Well , they made good Army tanks , lol . But that was enforceable military contract .
 

fat_head

Well-Known Member
Joined
Mar 28, 2018
Messages
818
Reaction score
1,603
Location
Texas
Vehicle(s)
2018 JLU
I'm sorry people have problems with their cars. Want to know what I'm sick of hearing though? The, "I paid 50k for this vehicle..." blah blah blah. You bought a JEEP WRANGLER. One of the least reliable cars on the market. You over paying for a car won't make it a better car.
 

jeremyjeep

Well-Known Member
First Name
Jeremy
Joined
Mar 10, 2018
Messages
1,953
Reaction score
1,480
Location
Jeep, USA
Vehicle(s)
JLUR
I'm sorry people have problems with their cars. Want to know what I'm sick of hearing though? The, "I paid 50k for this vehicle..." blah blah blah. You bought a JEEP WRANGLER. One of the least reliable cars on the market. You over paying for a car won't make it a better car.
Upgrade to the lifetime warranty while you can. Hopefully you get a decent service department though, with a decent attitude and knowledge.

I think the original poster's point of "$50K" is that most people receive better service from a $18K Kia purchase, and the expectation is to get at least the same service level from the service department of a vehicle that costs 3x less.

https://www.consumerreports.org/car...ion/car-brands-reliability-how-they-stack-up/


consumerreports.jpg
 

lodoffroad

Well-Known Member
Rock Sponsor (Level 1)
Joined
Sep 5, 2018
Messages
428
Reaction score
533
Location
Indiana
Vehicle(s)
2018 White JLU
Wow that sounds frustrating. It does seem that Jeep is sometimes slow to handle issues, but we hope that is because they are large and not because they choose to be that way :) What is interesting is how the dealership sometimes knows as much as the customer, and when asked about things that they (in theory) should handle, and know about, they simply shrug their shoulders and say "We don't know..." :surprised:
 

old8tora

Banned
Banned
Banned
Joined
Apr 5, 2018
Messages
2,319
Reaction score
1,065
Location
Cali
Vehicle(s)
2016 JK Sport
You over paying for a car won't make it a better car.
Yep . The higher the price of a new car , the more sure is a steep depreciation , even without problems .
 
Last edited:

old8tora

Banned
Banned
Banned
Joined
Apr 5, 2018
Messages
2,319
Reaction score
1,065
Location
Cali
Vehicle(s)
2016 JK Sport
I think the original poster's point of "$50K" is that most people receive better service from a $18K Kia purchase, and the expectation is to get at least the same service level from the service department of a vehicle that costs 3x less.
Once they get your moolah , they have your moolah . They ain't giving your moolah back . That applies to all auto dealers and manufacturers , from Vespas to Bentleys . lol .
 
Last edited:

Jebiruph

Well-Known Member
First Name
Jerry
Joined
Feb 18, 2018
Messages
1,516
Reaction score
1,890
Location
Iowa
Vehicle(s)
2018 JLU, 2019 KL, 2020 JT
Here’s the current problem, I took my Jeep in for an oil change/tire rotation two weeks ago. After that I’ve noticed that every time I go over a bump at highway speeds the steering wheel shakes violently. At first, I thought maybe they didn’t tighten the lug nuts, but those were fine. I did take it in again (10/28) and they figured it was the steering stabilizer. So, they ordered the part and hopefully will get it fixed this week.
Sounds like a bad tire. Have them put everything back the way it was before the tire rotation and see if it still has a problem. Could be either a change in rotation direction is exacerbating a bad tire or a bad tire was moved from the back to the front were it is more noticeable.
 
Advertisement

Extreme Terrain
 
Advertisement
Top