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Dusty Dude

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Sounds like a number of 392 and Rubicon X orders are going D1. Any regular Rubicons hit D1 yet?
 

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ecomguy

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Is there anyone here who had trouble seeing order details in the trackers who was able to root cause and correct?

I have a VON, VIN, and my last name appears correct on the dealer side. In the Jeep tracker, still get the message “There’s currently no information about your vehicle available. Please check again later.” Ordered on 04/24, and got my VIN from the dealer on 05/01.
 

Dusty Dude

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Is there anyone here who had trouble seeing order details in the trackers who was able to root cause and correct?

I have a VON, VIN, and my last name appears correct on the dealer side. In the Jeep tracker, still get the message “There’s currently no information about your vehicle available. Please check again later.” Ordered on 04/24, and got my VIN from the dealer on 05/01.
I am having the same problem. I have called Jeep customer care, and requested that someone please look into the issue. At first, I received an email stating I was being put on a special email list to notify me when my status changed. Nothing else has happened so far. I called two more times and each time they say the IT department has been notified and should be looking into it soon.
 

rogercanady

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I ordered my 392 on 3/15/23 - Confirmed "C" Status on 4/6/23 - 58 days in and still at a "C". go figure.
I wonder if it’s a regional thing. Like if people who went to D1 live in the same region. I’m in Ca. and my X (4/27) is still in confirmed.
 

ecomguy

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I am having the same problem. I have called Jeep customer care, and requested that someone please look into the issue. At first, I received an email stating I was being put on a special email list to notify me when my status changed. Nothing else has happened so far. I called two more times and each time they say the IT department has been notified and should be looking into it soon.
Glad that I’m not alone. A bit annoying, but I guess it just means I’ll be surprised when I hear about any progress from the dealer.
 

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JCae2798

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As people keep saying, days waiting means nothing. I as well got a 4Xe Sarah confirmed on 5/3 and still C.
Is there anyone here who had trouble seeing order details in the trackers who was able to root cause and correct?

I have a VON, VIN, and my last name appears correct on the dealer side. In the Jeep tracker, still get the message “There’s currently no information about your vehicle available. Please check again later.” Ordered on 04/24, and got my VIN from the dealer on 05/01.
My issue was that my last name was spelled wrong on the POC. Sounds like you confirmed though that this is not the issue... Others have mentioned a possible space after the name that maybe you can try? Other than that can't think of much else to suggest. Might have to keep bugging the dealer for updates until you and Jeep can figure it out. GL
 

jsblackwood

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Is there anyone here who had trouble seeing order details in the trackers who was able to root cause and correct?

I have a VON, VIN, and my last name appears correct on the dealer side. In the Jeep tracker, still get the message “There’s currently no information about your vehicle available. Please check again later.” Ordered on 04/24, and got my VIN from the dealer on 05/01.
I have a similar issue, too. Customer support told me it’s not confirmed and I should contact my dealer. My dealer looked into it and found no problem with my order and printed internal updates for me. According to the report, it’s in D1 and scheduled for next week!
 

TheCompensator

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I just put my order in for a Willys in Earl Grey yesterday after a bad t-boning accident that rolled my 22 Gladdy and totaled her. Less than a year of owning it and I couldn’t find anything in my area to replace what I lost. Already got my confirmation and VIN number. Fingers crossed I’m in my new wrangler before the end of summer. I was so excited to ride without a top for the first time this summer 🥲
Jeep Wrangler JL 2024 Order Waiting Room IMG_5820
 

41AH24

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Is there anyone here who had trouble seeing order details in the trackers who was able to root cause and correct?

I have a VON, VIN, and my last name appears correct on the dealer side. In the Jeep tracker, still get the message “There’s currently no information about your vehicle available. Please check again later.” Ordered on 04/24, and got my VIN from the dealer on 05/01.
I'm having the same issue. I spoke with my dealer today and received an updated POC. I placed my order 4/29 For a Rubicon X in Anvil. I'm currently in C status. I did see that now I'm Build Priority 01. I used to be 99. I'm not sure what the 01 build priority stands for.
 

MaximusW

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Is there anyone here who had trouble seeing order details in the trackers who was able to root cause and correct?

I have a VON, VIN, and my last name appears correct on the dealer side. In the Jeep tracker, still get the message “There’s currently no information about your vehicle available. Please check again later.” Ordered on 04/24, and got my VIN from the dealer on 05/01.
That’s the situation I’m in
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