2022 Jeep 392 died while driving

[matthew_fistler]

All,

I'm creating this thread to bring awareness as my experience progresses with my 2022 JKUR 6.2L (17K Miles) Hemi, leaving me stranded on the side of I-85.

Let's rewind the tape to where my adventure took an unexpected turn; on December 19th, I was returning home from Apex, NC, when the Jeep died just over an hour into my trip home to Street, MD. I was driving northbound on I-85, enjoying my ride home in the 392, when I noticed a loss of power and the Jeep dying. Bad gas? Bad Battery?

Unfortunately, I was not so lucky when I tried to start the engine once the Jeep rolled to a stop on the shoulder; I heard awful valvetrain noises coming from the engine. At that point, I started dialing my insurance company to check on my towing options, and I also called Jeep to look at towing options. The bottom line is that both possibilities offered cover up to 50 miles. After reaching a local Jeep dealer who could not even look at my Jeep for another three days, which did not work with my schedule, I was forced to pay $1300 to tow my Jeep to Adams Jeep in Churchville, MD.

This brings me to my interaction with Adam's Jeep, who was able to start digging into the Jeep after I agreed to pay $170 for the diagnostic fee, which would be waived after Jeep approved the claim. No offer of a rental car until Jeep has approved the claim? @Jeep @JeepCare is genuinely disappointing, leaving loyal Jeep customers stranded without transportation options.

The following steps are to call the dealer again today for updates and contact the General Manager to discuss rental options. I will keep everyone updated as I believe the majority of us would hope Jeep will fix this experience for us.

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[GrayHawk20]

2022 JKUR 6.2L? I’m confused. A 6.2L isnt a 392

 

[matthew_fistler]

GrayHawk, good catch, I get confused with the Mopar Hemi’s engine capacity usually it is 6.2L.
Based on Jeep specification's for my 2022 JKUR 392 the engine capacity is 6.4L, not 6.2L.

 

[ForgottenTaco]

Wouldn’t it be a JL not a JK?

 

[GrayHawk20]

GrayHawk, good catch, I get confused with the Mopar Hemi’s engine capacity usually it is 6.2L.
Based on Jeep specification's for my 2022 JKUR 392 the engine capacity is 6.4L, not 6.2L.

6.2L is the Superchargd Hemi, 6.4L is the N/A V8 also it’s a JLUR not a JKUR

 

[Stetson]

Keep us updated on what was wrong with it and how it got resolved

Stetson

 

[258_T18A]

IMO, when a damn near $100K vehicle that is under 2 years old and under warranty dies on the road, 1) it should be a free tow to the nearest Jeep dealership regardless of disance and 2) there should be no $170 diagnostic fee.

I guess we should feel privileged after the story I read the other day about a guy who bought a new Tesla and after less than 24 hours of ownership and 100 miles on the odometer, the front suspension fell off the car while he was driving down the road. They initially approved it for warranty repair and started work, then the next day they called him and told him warranty coverage was denied and it would be $14K.

 

[matthew_fistler]

100% agree with you, my hopes with this thread is to capture the attention of @JeepCares. The goal is to showcase the owners experience. What happens when things go south. To your earlier point this experience thus far has been unbelievable, as it is apparent that the customer is not the priority. I have worked for many of manufacturers during my career where customer satisfaction was and still is a top priority. Hopefully this will bring awareness to their service arm of the business to allow Jeep (Stellantis) to make some corrections.

 

[matthew_fistler]

Update 12/26/23 Adams Jeep @adamsjeep called to inform me that the required documentation has been submitted to Stellantis for approval. Next steps are to await approval which should take 1-to-3 days. Once approved the dealer will discuss rental rental options. This will be 2 weeks with out a rental. I should consider myself lucky it’s the holiday season and I have a 27 year old farm truck and some CJ-7’s I can use as backups. The old iron is proving more reliable than the 2022 JLUR 392.

 

[Ted392]

Bummer, hope it gets fixed sooner rather than later. But expect months for it to be back running. Look on the brightside, you'll have a 392 with a new engine after 17k miles.

 

[GtX]

100% agree with you, my hopes with this thread is to capture the attention of @JeepCares. The goal is to showcase the owners experience.

We've read this story lots of times.
We know how this story usually ends.

 

[Good jeep]

Will be interestig to see the outcome of the problem.

 

[saturnfire]

This is one of my biggest concerns going with CDJR

Update 12/26/23 Adams Jeep @adamsjeep called to inform me that the required documentation has been submitted to Stellantis for approval. Next steps are to await approval which should take 1-to-3 days. Once approved the dealer will discuss rental rental options. This will be 2 weeks with out a rental. I should consider myself lucky it’s the holiday season and I have a 27 year old farm truck and some CJ-7’s I can use as backups. The old iron is proving more reliable than the 2022 JLUR 392.

I am new to Jeep... But I have a 2024 JL 392 on order...
what does JLUR 392 mean??? I thought JLU meant JL Unlimited... I thought there was no such thing as a JLUx 392?

Newbie here...

 

[Captain Tuttle]

Awful story. Hope there is a happy ending for the OP. It really spotlights that Jeep’s customer experience is not sync’d with the price points their top trims are at. Imagine Lexus doing spending like this.

 

[beaups]

This is one of my biggest concerns going with CDJR



I am new to Jeep... But I have a 2024 JL 392 on order...
what does JLUR 392 mean??? I thought JLU meant JL Unlimited... I thought there was no such thing as a JLUx 392?

Newbie here...

R=rubicon

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