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2021 JLU Already Towed to Dealer at 114 miles on the odo. Owned less than 2 hours... WTH

AuroraStanley

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FWIW, I have been driving my JLU Willys for 6+ weeks without any major issues, & took it off-roading this past weekend.. performance was flawless. So hopefully, they can diagnose and fix your issue, and it be a "one & done" kinda thing. I 100% understand your frustration though.. as someone else mentioned, you are far more calm than I would be.

If you haven't already, look up the lemon laws in GA & read through them yourself...I believe it's either 20 or 30 days cumulatively over a period of 12 months under warranty. Document everything, of course.
 

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What a crappy salesperson you had! He/She could have handled it so much better. I just can't believe they are not smart enough to figure out that their reputation is on the line as well and that this will hurt their referrals. I still get ticked off when I go to a dealership and know more about the vehicles than the person that works there and is supposed to be the expert.

Following the thread to find as well. You have every right to be upset and will unfortunately probably have to get a bit grumpy to get a quicker resolution.
 

rickinAZ

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With regard to all of the talk about lemon laws, wouldn't it be more prudent to wait for the diagnosis before gathering up the torches and pitchforks? I'm interested to hear what was actually wrong with the OP's Jeep, but I'd stop short of declaring it unrepairable given what is known now.

On that point, what IS known now? We're all curious.

All of that said, vehicle breakdowns, especially far from home, are a bitch.
 

Dkretden

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My guess on this: something really simple....... like loose fuses...... is the culprit.

totally disgraceful that FCA’s quality is crap. But, it is.
 

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JSFoster75

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Tennessee has a 3 day right of recension I believe?
 

AuroraStanley

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With regard to all of the talk about lemon laws, wouldn't it be more prudent to wait for the diagnosis before gathering up the torches and pitchforks? I'm interested to hear what was actually wrong with the OP's Jeep, but I'd stop short of declaring it unrepairable given what is known now.

On that point, what IS known now? We're all curious.

All of that said, vehicle breakdowns, especially far from home, are a bitch.
I don't know that anyone has pitchforks at the ready... but I can 100% understand buyer's remorse &/or lemon concerns on a vehicle that leaves one stranded on the vary day they sign paperwork & accept delivery.....
 
OP
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tankers

tankers

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The update here is...

No update.

The repairing dealer got the Jeep finally this morning (the towing company was delayed due to weather in the mountains).

It's scheduled for diagnostic tomorrow morning.

I was tempted to rattle the cage to get it looked at today, but I just wanted to move on with my day at that point.

I'll update again tomorrow when I get some info back.

Did that Jeep get picked up before the pick-up was canceled?
That was me getting picked up by a non-FCA-approved wrecker in order to get to somewhere with a phone (I had zero cell phone signal) and out of the cold. In hindsight, should have just had them drag it the 18 miles to the closest dealer (except I had no clue where that was yet!).

FWIW, I have been driving my JLU Willys for 6+ weeks without any major issues, & took it off-roading this past weekend.. performance was flawless. So hopefully, they can diagnose and fix your issue, and it be a "one & done" kinda thing. I 100% understand your frustration though.. as someone else mentioned, you are far more calm than I would be.

If you haven't already, look up the lemon laws in GA & read through them yourself...I believe it's either 20 or 30 days cumulatively over a period of 12 months under warranty. Document everything, of course.
And I hope yours keeps running like a top! Glad to hear you had a chance to get some dirt on the tires!

Yeah, hope it's something silly and easy to fix, but the way it was shaking & misfiring will always make me wonder if there was engine damage (I assume not likely, but I'm no mechanic...).
What a crappy salesperson you had! He/She could have handled it so much better. I just can't believe they are not smart enough to figure out that their reputation is on the line as well and that this will hurt their referrals. I still get ticked off when I go to a dealership and know more about the vehicles than the person that works there and is supposed to be the expert.

Following the thread to find as well. You have every right to be upset and will unfortunately probably have to get a bit grumpy to get a quicker resolution.
Yeah, to be honest, everything up to that, the guy was great. Kept me updated on the Jeep as it was being built, very friendly, etc. But seemed like as soon as he got my cash, I wasn't his problem anymore. I'll likely refer them for the pricing (got it 6% under invoice) but always with the caveat "ain't there when the SHTF."

At least the finance manager seemed to have my back here so far. We'll see what comes down the road soon though...
With regard to all of the talk about lemon laws, wouldn't it be more prudent to wait for the diagnosis before gathering up the torches and pitchforks? I'm interested to hear what was actually wrong with the OP's Jeep, but I'd stop short of declaring it unrepairable given what is known now.

On that point, what IS known now? We're all curious.

All of that said, vehicle breakdowns, especially far from home, are a bitch.
True. Might just be reading tea leaves but to have that sort of event so soon in a vehicle's (preferably long) life, does not bode warm fuzzies for me.

No news yet on the Jeep, but hope to have info tomorrow.

My guess on this: something really simple....... like loose fuses...... is the culprit.

totally disgraceful that FCA’s quality is crap. But, it is.
I'll cross my fingers on an easy fix, but I'd be lying if I said I I'd 100% trust the Jeep right away (especially when @Fsttanks 's dealer told him "yep, you're fixed" just to have the Jeep go haywire the next day...)
Tennessee has a 3 day right of recension I believe?
Looks like that only applies to in-home/door-to-door sales. Also, since I bought the Jeep in GA, I'd say GA law would apply anyway.
 

JeepCares

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@RagTopDeluxe - Thank you for tagging us!

@tankers - We have responded to your private message regarding this asking for a few vehicle details. We would like to have a case escalated to a specialist for assistance as soon as possible.

Darlene
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OP
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tankers

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@RagTopDeluxe - Thank you for tagging us!

@tankers - We have responded to your private message regarding this asking for a few vehicle details. We would like to have a case escalated to a specialist for assistance as soon as possible.

Darlene
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Thanks, Darlene. Message responded to now.
 

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Dkretden

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@RagTopDeluxe - Thank you for tagging us!

@tankers - We have responded to your private message regarding this asking for a few vehicle details. We would like to have a case escalated to a specialist for assistance as soon as possible.

Darlene
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I must say that the folks at JeepCares certainly seem to be totally terrific. These folks are at the nexus pain: 1) FCA says they care about customers and quality (but don’t), 2) many dealers who don’t even bother to say they care (and don’t care), 3) and a customer who just wants a working Jeep that they paid good money for. And, given all of this, JeepCares only has “so much” authority to actually make stuff happen.

folks at JeepCares: you do a great job in a role that I simply couldn’t do. Thank you for doing your best every day in support of customers despite the C-Suite at FCA not caring enough about quality to do anything about it year after year after year.
 

JSFoster75

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Looks like that only applies to in-home/door-to-door sales. Also, since I bought the Jeep in GA, I'd say GA law would apply anyway.

Sorry, thought you lived in Knox county TN. I think your profile said that?
 
OP
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tankers

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Alright, update time!

Drum roll, please...

Mountain Valley says it was a...

wait for it...

Bad throttle body.

(had to have a little fun here)

Not loose fuses or something simple like that (at least that doesn't make me kick myself for not having my roadside toolkit on hand...).

The part is being shipped from Atlanta and installed (hopefully) tomorrow. Made sure the dealer knew I want to see the odometer with at least 20+ miles on it when I got the Jeep back (really should ask them to put another 114 on it...).

Surprised it's just that and not also some wiring harness or something, but this might also only be the start of the repair.

When I asked how they discerned it was the throttle body, I was told it was based on the error codes the Jeep was throwing. I'll give them the benefit of the doubt that they ruled out bad grounds (or loose fuses).

Also, I mention it below, but I do have to give a hat tip to FCA corporate at this moment in the process.

I'm pretty sure @JeepCares informed them about my situation since last night I got a call from a Mike MacDonald at FCA in Warren, MI.

Mike wanted to make sure I was being taken care of and to let me know he is going to be personally staying on top of this situation for me.

To his credit, he's already spoken with Mountain Valley this morning about the repair needed and said he was calling into his Parts contact to make sure they knew to expedite the replacement throttle body.

He also wanted to let me know that he'll periodically check in with me after the repair is done in order to make sure all is well with the Jeep.

Hopefully, the repair is straightforward and I'm a happy (enough) camper again and have many trouble-free years with my new Wrangler (setting down my lemon pitchfork for now, based on how FCA, the finance manager, and the repairing dealer have handled this situation at this point).

I'll hope to update this thread either tomorrow afternoon or the next day with news from Mountain Valley on my repair.

On a related note, is there any internal engine damage that could occur from a faulty throttle body?

Want to make sure I know what I should be on the lookout for if so (the only thing I could find on that was possible catalytic converter damage. But that would be from long-term throttle body issues dumping too much fuel into the system).

I must say that the folks at JeepCares certainly seem to be totally terrific. These folks are at the nexus pain: 1) FCA says they care about customers and quality (but don’t), 2) many dealers who don’t even bother to say they care (and don’t care), 3) and a customer who just wants a working Jeep that they paid good money for. And, given all of this, JeepCares only has “so much” authority to actually make stuff happen.

folks at JeepCares: you do a great job in a role that I simply couldn’t do. Thank you for doing your best every day in support of customers despite the C-Suite at FCA not caring enough about quality to do anything about it year after year after year.
I think Darlene at JeepCares escalated this for me since I got a call from Mike MacDonald at FCA corporate office in Warren, MI last night to talk with me about what was going on.
Sorry, thought you lived in Knox county TN. I think your profile said that?
Ah, sorry for the confusion here. Yep, I live in Knox County, TN but I bought the Jeep from a dealer in GA. All my local dealers wanted to play games and not give me the right price (or even a price without me coming in), but the dealer in GA right away said "here's your price". Needless to say, that won my business enough to make the 4-hour trek to that GA dealer.

Since I bought the Jeep in GA, I'm pretty sure GA law would supersede any TN law (their Consumer Rights look about the same anyway).
 

Tbensor

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On a related note, is there any internal engine damage that could occur from a faulty throttle body?


you shouldn't have any internal damage from a failed throttle body
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