2021 Jeep JL Clutch Pressure Plate Failure

[csddoglover]

I bought a new 2021 Jeep JL in November 2020. I had the software update done on my first service appointment in March 2021. Last week my Jeep, with less than 12,000 miles, blew the pressure plate, blowing the clutch and blowing a hole in the top of the bell housing, cutting the electrical wiring and cutting the coolant line. I checked NHTSA and my Jeep's VIN is not included in the recall. The dealer is trying to claim this is simply driver error that caused the clutch to fail and that I am responsible. I am now forced to go down the rabbit hole of fighting with Chrysler/Jeep to make them take responsibility for this issue. Obviously, the software update did not prevent this catastrophic failure. Anyone have any experience with this?

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[fspalt]

Do you have any pictures? I would suggest posting in the recall thread here:

https://www.jlwranglerforums.com/fo...uals-overheating-clutch-pressure-plate.47887/

Also see if Jeep Cares has anything to say.

 

[Jebiruph]

Was the current gear displayed on the instrument panel? That seems to indicate the software update was installed.

 

[JeepCares]

I bought a new 2021 Jeep JL in November 2020. I had the software update done on my first service appointment in March 2021. Last week my Jeep, with less than 12,000 miles, blew the pressure plate, blowing the clutch and blowing a hole in the top of the bell housing, cutting the electrical wiring and cutting the coolant line. I checked NHTSA and my Jeep's VIN is not included in the recall. The dealer is trying to claim this is simply driver error that caused the clutch to fail and that I am responsible. I am now forced to go down the rabbit hole of fighting with Chrysler/Jeep to make them take responsibility for this issue. Obviously, the software update did not prevent this catastrophic failure. Anyone have any experience with this?

Hi csddoglover,
Recalls are VIN specific and based on vehicle build dates. We're sorry for any inconvenience you may be experiencing because of this. If you'd like to send us a PM, we'd be happy to discuss further to determine how we may best assist.

Sarah
Jeep Cares

 

[ALRUI]

I bought a new 2021 Jeep JL in November 2020. I had the software update done on my first service appointment in March 2021. Last week my Jeep, with less than 12,000 miles, blew the pressure plate, blowing the clutch and blowing a hole in the top of the bell housing, cutting the electrical wiring and cutting the coolant line. I checked NHTSA and my Jeep's VIN is not included in the recall. The dealer is trying to claim this is simply driver error that caused the clutch to fail and that I am responsible. I am now forced to go down the rabbit hole of fighting with Chrysler/Jeep to make them take responsibility for this issue. Obviously, the software update did not prevent this catastrophic failure. Anyone have any experience with this?

You mention a cooling line, what engine do you have in your Jeep?

 

[csddoglover]

Do you have any pictures? I would suggest posting in the recall thread here:

https://www.jlwranglerforums.com/fo...uals-overheating-clutch-pressure-plate.47887/

Also see if Jeep Cares has anything to say.

No pictures yet. I filed a claim with Jeep Cares and they, without talking to me, denied my claim based on their conversations with the service department at the dealer claiming the clutch failure was due to driver error.

 

[fspalt]

Did they elaborate on what such driver error could cause this damage?

 

[csddoglover]

You mention a cooling line, what engine do you have in your Jeep?

It’s a V6.

Did they elaborate on what such driver error could cause this damage?

Of course not, nor can anyone I know explain how even a worst driver in the world could cause such a thing to happen.

 

[ALRUI]

Did they elaborate on what such driver error could cause this damage?

Good question, also still wondering what motor he has since he mentioned damaged coolant line.

 

[csddoglover]

Good question, also still wondering what motor he has since he mentioned damaged coolant line.

It’s a V6, if that helps

 

[csddoglover]

Hi csddoglover,
Recalls are VIN specific and based on vehicle build dates. We're sorry for any inconvenience you may be experiencing because of this. If you'd like to send us a PM, we'd be happy to discuss further to determine how we may best assist.

Sarah
Jeep Cares

My claim was denied by Jeep Cares. They never even bothered to talk to me; just, so sorry, clutch, my fault. This has now been sent up to the Special Investigations Team.

 

[csddoglover]

My claim was denied by Jeep Cares. They never even bothered to talk to me; just, so sorry, clutch, my fault. This has now been sent up to the Special Investigations Team.

Also, my Jeep received the safety notice last February. The software update was performed 3/21. Kind of sounds like the update doesn’t necessarily work.

 

[John VonJeep]

My claim was denied by Jeep Cares. They never even bothered to talk to me; just, so sorry, clutch, my fault. This has now been sent up to the Special Investigations Team.

More like Jeep Doesn't Care.

Sorry this is happening to you.

 

[mwilk012]

It’s nearly impossible to prove what caused the failure. Typically, it’s worth a warranty repair once. If it happens twice, it’s the driver.

And no, it’s not difficult to cause complete clutch failure. 16 year old boys are really good at it.

 

[ALRUI]

It’s nearly impossible to prove what caused the failure. Typically, it’s worth a warranty repair once. If it happens twice, it’s the driver.

And no, it’s not difficult to cause complete clutch failure. 16 year old boys are really good at it.

Among other things! My teen & his friends are really good at tearing things up, at least in my son's case he's pretty adept at fixing them.

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