Hey, JSPRUBI44. Has your appointment been scheduled at this time? If not, we recommend doing so and moving forward with repairs. Please let us know if you need any assistance.Hey guys. New member. Got my 2020 Rubicon Unlimited back in November.
I received the email about this recall.
July 2019 build.
called Jeep Wave first and they acted like they did not know much about it and that I’d have to call my dealer. Contacted my dealer and they too seemed unaware.
Here’s the process that I was told:
- Would have to come in for an inspection first before anything could be repaired
I went and inspected it myself and mine appears to be ok. pictures attached.
- If my vehicle was affected they would then order the part and repair the bracket and weld.
- they did not state if it’s an entire new front axel
Hi Kate,Hey, JSPRUBI44. Has your appointment been scheduled at this time? If not, we recommend doing so and moving forward with repairs. Please let us know if you need any assistance.
Thanks for this update, JSPRUBI44. Once an appointment is set, please let us know. We are happy to help assist from there.Hi Kate,
Trying to get an appointment up until this point has been hard. Dealership was unaware of the problem when I called, and said they were too busy to do an inspection this week. They also stated they do not have the parts and won’t do anything until noted that it needs repairs. Why is Jeep not at least sending parts to known dealerships where the effect vins were sold?
Just now getting the recall letter in the mail. Calling the dealership again today.
I am happy to hear an appointment is set, N8213. Please keep us informed on how it goes.The initial visit is simply taking pictures at the dealership - those are sent on to FCA to make a determination if a repair is needed.
Our first call to the dealer got the same response - we don't have the parts yet so cannot schedule. Second call discussed the inspection and photos - that appt is set for tomorrow.
FCA/Jeep owns the quality of all of their purchased parts. We all bought a Jeep, not 30,000 individual parts from 300 suppliers. Sure Dana should get a bad rap too if their fault. All OEMs have supplier quality programs that, if done correctly, prevent a lot of the stupid stuff we see on the JLs. A lot of this is because of people at FCA going through the motions of a real job without care or commitment. I know because I have been there having worked for both good and bad companies in the automotive industry for over 20 years.