2019 JLRU Knee speaker problems w/ alpine 8.4

JeepCares

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Wanted to see if anyone has this issue, and or what they did to resolve... Sorry if i sound frustrated...

Problem, my knee speakers are very low in volume, compared to the other speakers and worst part is they are very distorted.
It is NOT the issue w/the speaker or speaker parts rattling , the foam 'fix' was applied at dealer anyway. I was aware of this campaign tsb.
The speakers were according to the dealer, also replaced, same issue.
The head unit was replaced, didn't fix it. actually seemed a bit worse. picked up some static on right front knee speaker wasn't there before was unf a refirb unit.

Noticed by accident that when i go into the fader screen, that when i put the dot into the upper left or upper right corner. the knee speakers become clean, no distortion. Unfortunately. I can't really use the system that way. I also noticed there is a slight difference in distortion vs source (FM/SAT/Iphone) but all are awfully distorted in center/normal fader. Distortion dosn't change until the fader dot is in the upper left/or right corner then it seems to magically clear up...

I don't know too much about the alpine system, guessing that since the problem is altered by manipulating the fader, it might be a problem in the head unit not sure, perhaps if an ext amp feeds those particular speakers it could still be a bad amp dunno. but that is far as I can go.

The dealer while very nice wasn't able to do anything further wasnt sure if there was a amp in question that should /shouldn't be replaced so didn't push it as a random ask. seems there approach was just replacing things. w/o diagnostic abilities nor any help from FCA.

""""JEEPCARES""""", was involved , talked a good game, didn't help, didn't communicate w/me--didn't return a single call, ignored 99% email, and todate remains the single worst customer service experience I've ever had(not just auto related) that said it is also the only bad customer service experience I've had, and remains the only problem that has been open unresolved since I got the vehicle about a yr ago, that is my rant ... IF i asked JC any questions or anything I never got any real responses mostly just ignored and the few things they suggested like take it to the dealer ...seems they didn't communicate w/them any better either.. or have any real bonafide help -lesson learned even if they couldn't help fix, least they could have communicated w/me, returned a call, answered a email oh well.

figured it should be a simple customer service matter to fix a stereo given over 1yr and like 10+ trips. regret paying extra for the upgraded system since ironically listening to other lower non alpine jeeps. no distortion ...

I also noticed the problem might be systemic, as. I got the keys for a few jeeps on the lot. same model, close prod run, and many had similar issues, perhaps it was a particular production run bad (or all they didn't have any newer ones for me to test listen)... dunno

Perhaps I should lemon the vehicle? my attorney says i am still in the window and have a text book case for what ever that is worth.

maybe my theories about the manipulation of the fader and what was done might help shed some light and inch me closer to a resolution if someone technical at FCA is watching

So just looknig to see if anyone has encountered this particular type of issue?? Driving it around with basically doa knee speakers while paying top dollar is killin' me. Id like it fixed if anyone has a solution.

thanks
We're very sorry to hear of your concerns and saddened that our team was unable to assist you. Did you have a case created for this situation? If so, we may be able to dig in further and provide some insight. Send us a private message if you're interested.

Kate
Jeep Cares
 
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photo2000a

photo2000a

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We're very sorry to hear of your concerns and saddened that our team was unable to assist you. Did you have a case created for this situation? If so, we may be able to dig in further and provide some insight. Send us a private message if you're interested.

Kate
Jeep Cares
>>>>>HI

Yes there was a case. created thanks. My contact info should be in your inbox here . looking fwd to hearing from you
 
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photo2000a

photo2000a

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Yesterday at 11:02 AM

JeepCares said:
We're very sorry to hear of your concerns and saddened that our team was unable to assist you. Did you have a case created for this situation? If so, we may be able to dig in further and provide some insight. Send us a private message if you're interested.

Kate
Jeep Cares
>>>>>HI

Yes there was a case. created thanks. My contact info should be in your inbox here . looking fwd to hearing from you.

>>
 
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JeepCares

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Yesterday at 11:02 AM


>>>>>HI

Yes there was a case. created thanks. My contact info should be in your inbox here . looking fwd to hearing from you.

>>
Good morning, photo2000a. I am not seeing a private message from you to our team in our system. Did you perhaps call Jeep Cares? If a case is already created and you are actively working with a specialist, let us know.

Kate
Jeep Cares
 
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photo2000a

photo2000a

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Good morning, photo2000a. I am not seeing a private message from you to our team in our system. Did you perhaps call Jeep Cares? If a case is already created and you are actively working with a specialist, let us know.

Kate
Jeep Cares
Goodmorning , thanks for helping.

I am not actively working with anyone. there was a case. but believe it is abandonded as it's been a very long time and no one got back to me, it was via here. we established contact. I did call several times nobody got back to me via phone so all communications was either thru this web site. or email directly maybe the below helps?

From:
Sent: 10/5/2020 5:31 PM
To:
Cc: [email protected]
Subject: Re: Level 2 Initial Contact [ ref:_00Dj01qsDF._5003Z17VrHw:ref ]



what is the best way should we proceeded to resolve my stereo issue??

thanks and greatful for the assist
 

JeepCares

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Goodmorning , thanks for helping.

I am not actively working with anyone. there was a case. but believe it is abandonded as it's been a very long time and no one got back to me, it was via here. we established contact. I did call several times nobody got back to me via phone so all communications was either thru this web site. or email directly maybe the below helps?

From:
Sent: 10/5/2020 5:31 PM
To:
Cc: [email protected]
Subject: Re: Level 2 Initial Contact [ ref:_00Dj01qsDF._5003Z17VrHw:ref ]



what is the best way should we proceeded to resolve my stereo issue??

thanks and greatful for the assist
Understood. Our team would be happy to help further and create a new case for your concerns if needed. To get started, please send us a private message or you can call Jeep Cares at 877-426-5337.

Kate
Jeep Cares
 

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