2019 JL Wrangler owners manual?

Joeymon1

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Is getting 2019 Wrangler Owners Manual like ordering a jeep?
I've been trying all the links posted and have gone to the Mopar website and tried the download - and nothing- lots of days and times.
Others seem to be able to get it.
Just like I ordered my 2019 Sahara on 9/12 and I'm still waiting for my jeep to be delivered while others order and they have it in a month or so.
I honestly think that there are engineers at FCA that spend their days dreaming up ways to piss customers off.





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JIMBOX

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FCA's policy is(for some reason)--not to ALLOW us to get the OWNERS MANUAL until the(A) dealer reports the jeep(you ordered) has arrived !!

At least that's how it was in 2018--

W.E.

JIMBO
 

Joeymon1

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FCA's policy is(for some reason)--not to ALLOW us to get the OWNERS MANUAL until the(A) dealer reports the jeep(you ordered) has arrived !!

At least that's how it was in 2018--

W.E.

JIMBO
I hope that is true because it would make some sense.
Only problem with that is I was able to download the 2018 manual and I don't have one of those. . Its probably 99% the same as the 2019.
 

JohnnyB54

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Is getting 2019 Wrangler Owners Manual like ordering a jeep?
I've been trying all the links posted and have gone to the Mopar website and tried the download - and nothing- lots of days and times.
Others seem to be able to get it.
Just like I ordered my 2019 Sahara on 9/12 and I'm still waiting for my jeep to be delivered while others order and they have it in a month or so.
I honestly think that there are engineers at FCA that spend their days dreaming up ways to piss customers off.
After many calls and Jeep chats the elusive and often called fictitious 2019 JL manual is finally in my hands. About 2 weeks ago I finally got a Jeep customer service representatives who shared my concerns about not having a physical copy of the owners manual. She did whatever magic needed to be done and the manual arrived today via UPS. The manual is freakin HUGE! The number I kept calling was 877-426-5337 so if you need one keep trying.
 

CaseOfAle

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Did anyone ever find a functioning link to a 2019 manual? Something that is not hosted on this POS IBM platform preferably. Can someone upload to a shared dropbox or something?



Edit: Incorrectly assumed it was hosted on Microsoft Azure - it's worse than that, it's on IBM's cloud platform.
 
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CaseOfAle

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after lots of chats they finally admitted they can't distribute the .pdf through MOPAR.com.
 

cram501

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after lots of chats they finally admitted they can't distribute the .pdf through MOPAR.com.
Very odd. I downloaded the 2019 manual (version 1.1) in December without an issue. Now the manual link isn't working for me.

PM me and I'll put it somewhere you can download it.
 

MLBRINES

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Alrighty, I also received my 2019 owners manual from UPS a few minutes ago...645 pages. I got the manual sent using Jeep Chat. I can also access the manual thru my Jeep console screen. I cannot access the .pdf manual thru the Mopar (Jeep Wave). Jeep Chat they are having difficulty with all manuals.
 

HoundDude

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Alrighty, I also received my 2019 owners manual from UPS a few minutes ago...645 pages. I got the manual sent using Jeep Chat. I can also access the manual thru my Jeep console screen. I cannot access the .pdf manual thru the Mopar (Jeep Wave). Jeep Chat they are having difficulty with all manuals.
how long did it take to get the manual after talking with Jeep chat? i ordered one on 12/31 and haven't received it yet.
 

MLBRINES

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how long did it take to get the manual after talking with Jeep chat? i ordered one on 12/31 and haven't received it yet.
HoundDude, I went thru Jeep Chat on Jan 4th, so exactly 10 days. I do remember the agent telling me she would place the order for the owners manual as a priority, so possibly that helped out. She also opened up a case number and that was sent to me for reference. As a side note I had contacted Jeep Chat about needing an owners manual in early December, but they didn't open a case on that request, so pretty sure it went nowhere. Hope you get yours soon. I've been reading thru the manual......it's like reading a book with no story line, but it does have surprises in it. What a cool 2019 JLU this Wrangler is.....light years ahead of my 2005 TJ.
 

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Hi JohnnyB54 and robaw,

Thanks for reaching out to us. I have contacted an internal source for further insight into when this Owner's Manual will be released. Your patience is appreciated during this time. I will follow up on the thread once I receive more information.

Darlene
Jeep Social Care Specialist
There is a link for it now on the owners site but so far I have not been able to get it to load on my computer. Considering we no longer get a comprehensive hard copy this should be one of the first things Jeep puts out there. Personally, I am one of the rare people that likes to read the owners manual and refer to it often. Obviously Jeep doesn't believe people look at them that often. I guess when you see all the comments on local Jeep FB pages saying "what's this light for?" I can understand why they might think that
 

JeepCares

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There is a link for it now on the owners site but so far I have not been able to get it to load on my computer. Considering we no longer get a comprehensive hard copy this should be one of the first things Jeep puts out there. Personally, I am one of the rare people that likes to read the owners manual and refer to it often. Obviously Jeep doesn't believe people look at them that often. I guess when you see all the comments on local Jeep FB pages saying "what's this light for?" I can understand why they might think that
Hi wvasguy,

I apologize for this inconvenience. The proper teams are aware of this, and are working towards a resolution. Your patience is appreciated during this time.

Darlene
Jeep Social Care Specialist
 
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Chocolate Thunder

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After many calls and Jeep chats the elusive and often called fictitious 2019 JL manual is finally in my hands. About 2 weeks ago I finally got a Jeep customer service representatives who shared my concerns about not having a physical copy of the owners manual. She did whatever magic needed to be done and the manual arrived today via UPS. The manual is freakin HUGE! The number I kept calling was 877-426-5337 so if you need one keep trying.
Thanks for the information. I just called the number and after a brief conversation with the agent, she said it would be sent right out to me. Have your VIN handy. I will update when it arrives as reference for others as to how long it takes.
 

Mrjimmystewart

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I couldnt get any link to work, although I haven't tried lately. I just got a new 2019 paper manual in the mail. I had asked for one about 3 weeks ago. I took delievery of the jeep on 12/27
 

wvgasguy

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Just ordered mine. Call was fairly quick. They said it would take about three weeks
 

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