2019 JL with Manual - E-Brake Cable On Back Order For Months

[johndplm]

I have a 2019 2 Door Rubicon that I brought to my local Jeep dealership to be fixed under warranty with a broken e-brake cable. I work with my jeep putting roughly 40k miles per year and feel a little unsafe being that my jeep is a 6 speed manual transmission.

The dealership said it won’t be fixed until around Christmas 2-3 months and Jeep will not pay for a rental car.
It’s been 6 weeks of this already...

Can I get some help?

- John

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[INCRHULK]

I have a 2019 2 Door Rubicon that I brought to my local Jeep dealership to be fixed under warranty with a broken e-brake cable. I work with my jeep putting roughly 40k miles per year and feel a little unsafe being that my jeep is a 6 speed manual transmission.

The dealership said it won’t be fixed until around Christmas 2-3 months and Jeep will not pay for a rental car.
It’s been 6 weeks of this already...

Can I get some help?

- John

Supply chains everywhere are absolutely frakked. There isn’t much you can do, except maybe call around in your area to see if anyone has one, or check car-parts.com for one from a wrecker to use temporarily until the replacement comes in.

 

[chevymitchell]

I have a 2019 2 Door Rubicon that I brought to my local Jeep dealership to be fixed under warranty with a broken e-brake cable. I work with my jeep putting roughly 40k miles per year and feel a little unsafe being that my jeep is a 6 speed manual transmission.

The dealership said it won’t be fixed until around Christmas 2-3 months and Jeep will not pay for a rental car.
It’s been 6 weeks of this already...

Can I get some help?

- John

Where is it broken at? Got any pics. Might be able to offer a working solution depending on where it broke.

 

[johndplm]

Where is it broken at? Got any pics. Might be able to offer a working solution depending on where it broke.

No pictures they sent me home with it, I’m driving it everyday this way.

 

[MarkY3130]

It’s not a complicated system. If you can figure out what is broken about it some of us may be able to help with a temporary bandaid.

 

[chevymitchell]

No pictures they sent me home with it, I’m driving it everyday this way.

I'm asking where it broke because both cables connect to a bridle or bridge.

The handle you pull up on has a center stud that goes to this piece and is adjustable to make worn out cables last a little longer.

Instead of the cable being physically broken, it may have come out of the bridge. It will appear broken from the drum end of the cable because it will be very loose.

This is very easy to look at. All you need is a flat head and a 10mm socket. There are two circle covers on the front sides of the console. Pry those off, take the bolts out. There are 2 rectangle covers on the back sides of the console. Pry those off, take the bolts out.

Now all you need to do is lift up on the console and you can see the bridge assembly. Check to make sure the cables are in their "home" positions.

 

[johndplm]

I'm asking where it broke because both cables connect to a bridle or bridge.

The handle you pull up on has a center stud that goes to this piece and is adjustable to make worn out cables last a little longer.

Instead of the cable being physically broken, it may have come out of the bridge. It will appear broken from the drum end of the cable because it will be very loose.

This is very easy to look at. All you need is a flat head and a 10mm socket. There are two circle covers on the front sides of the console. Pry those off, take the bolts out. There are 2 rectangle covers on the back sides of the console. Pry those off, take the bolts out.

Now all you need to do is lift up on the console and you can see the bridge assembly. Check to make sure the cables are in their "home" positions.

Please excuse me, I’d rather not take apart or try to repair the issue myself. My Northern NJ dealership has expressed that’s it’s broken and supposed to be fixed under warranty. I’m just venting and hoping to get a little help from someone in corporate.

 

[chevymitchell]

Please excuse me, I’d rather not take apart or try to repair the issue myself. My Northern NJ dealership has expressed that’s it’s broken and supposed to be fixed under warranty. I’m just venting and hoping to get a little help from someone in corporate.

@JeepCares

 

[johndplm]

Thank you

 

[JeepCares]

@chevymitchell, Thank you for tagging us.

Please excuse me, I’d rather not take apart or try to repair the issue myself. My Northern NJ dealership has expressed that’s it’s broken and supposed to be fixed under warranty. I’m just venting and hoping to get a little help from someone in corporate.

We can certainly provide additional support while your vehicle is in service. Please send our team a private message with your VIN, mileage, and dealer to get started.

Darlene
Jeep Cares

 

[johndplm]

@chevymitchell, Thank you for tagging us.



We can certainly provide additional support while your vehicle is in service. Please send our team a private message with your VIN, mileage, and dealer to get started.

Darlene
Jeep Cares

Hi Darlene,

I already sent you private messages last night

 

[JEEPIDON]

I have a 2019 2 Door Rubicon that I brought to my local Jeep dealership to be fixed under warranty with a broken e-brake cable. I work with my jeep putting roughly 40k miles per year and feel a little unsafe being that my jeep is a 6 speed manual transmission.

The dealership said it won’t be fixed until around Christmas 2-3 months and Jeep will not pay for a rental car.
It’s been 6 weeks of this already...

Can I get some help?

- John

This seems like a safety issue and I would push this issue up the chain of command quickly. Your car does not pass inspection and technically shouldn’t be driven.
Good luck....and God bless.

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