Coopdog02
Member
- First Name
- Aren
- Joined
- Sep 9, 2019
- Threads
- 1
- Messages
- 8
- Reaction score
- 3
- Location
- North Branch, MI
- Vehicle(s)
- 2018 Wrangler Unlimited JL
- Thread starter
- #1
Well, this is not how I wanted to post on my first Wrangler forum, but Chrysler and Jeep have left me no choice. I purchased a NEW 2018 JL Unlimited about 6 weeks ago and was enjoying it. It had been my wife's dream vehicle and she had waited 18 years to finally get a new Wrangler. After 1 month of use (~1500 miles) the Jeep had some sort of explosion underneath and caught fire while driving (luckily everyone was safe). It was completely burned out and totaled after being engulfed by the fire. As much as I wish that the worst part of the story was the fire, unfortunately Jeep's customer service and lack of concern for us over the last 3 WEEKS has trumped it. The fire happened on August 24th and as of the time of this post on September 9th I have not had a single Jeep or Chrysler employee reach out to me to give any information regarding the case, a replacement, or letting us know anything. We have been left with no vehicle, given no loaner or rental, received ZERO communication from anyone at Jeep to help us through this tough time (again, 3 WEEKS AFTER THE FIRE). My wife's dream car has turned into a nightmare situation. It's awesome to know that after spending $40,000 on a new Wrangler and having it catch fire a month later, Jeep simply leaves you in the dust. Looks like I am on the hook for another payment this week for a burned out corpse of a Wrangler that is sitting at a tow yard. Communication any time would be nice. Maybe someone monitoring this forum can help me!?!?
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