aleko
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- Thread starter
- #1
IN DIRE NEED OF HELP!!!
My 46k mile 2018 JL 2.0 Turbo Rubicon developed some strange noises after a road trip at the end of summer. I took it to the Jeep dealership where I originally ordered and purchased it. After some diagnosis they told me there was a crack in the cast iron turbine housing part of the turbo. The leak from the crack is eating away at part of the wiring harness as well. They said they’d order a new part for me so it can be fixed under my 100k mile powertrain warranty. Overall I can tell the folks at the dealership do want to help and fix the issue.
However the problem lies with Jeep and their willingness to supply the replacement parts. After 30+ conversations with their customer service department it’s apparent that Jeep is waiting for enough people to pile up with this problem so they can order a batch of turbos from the manufacturer. I’ve continued to make my monthly payments even without having the car. They’ve made zero promises, and have pretty much hung me out to dry with not even a loaner. Every phone call I’m receiving the run around from their agents and my Jeep which I’m still paying for is sitting at the back of a dealership taken apart in pieces waiting for a part that Jeep doesn’t want to produce. They decline my offer to bring them another used turbo to replace it saying my warranty will be void this way.
It’s a completely stuck dead-end situation. While the dealership has been helpful, I’m extremely frustrated with the company. They took it in on September 21st and It’s now November 24th.
No one knows anything and nobody wants to promise anything. Jeep themselves told me the next update on the part will be on December 23rd which is ridiculous if you ask me.
I’m reaching out on this forum in hopes of someone else out there with a similar issue or any advice on what to do at this point. Maybe there’s a person out there who is versed in the subject who can help.
Thank you for your interest!
My 46k mile 2018 JL 2.0 Turbo Rubicon developed some strange noises after a road trip at the end of summer. I took it to the Jeep dealership where I originally ordered and purchased it. After some diagnosis they told me there was a crack in the cast iron turbine housing part of the turbo. The leak from the crack is eating away at part of the wiring harness as well. They said they’d order a new part for me so it can be fixed under my 100k mile powertrain warranty. Overall I can tell the folks at the dealership do want to help and fix the issue.
However the problem lies with Jeep and their willingness to supply the replacement parts. After 30+ conversations with their customer service department it’s apparent that Jeep is waiting for enough people to pile up with this problem so they can order a batch of turbos from the manufacturer. I’ve continued to make my monthly payments even without having the car. They’ve made zero promises, and have pretty much hung me out to dry with not even a loaner. Every phone call I’m receiving the run around from their agents and my Jeep which I’m still paying for is sitting at the back of a dealership taken apart in pieces waiting for a part that Jeep doesn’t want to produce. They decline my offer to bring them another used turbo to replace it saying my warranty will be void this way.
It’s a completely stuck dead-end situation. While the dealership has been helpful, I’m extremely frustrated with the company. They took it in on September 21st and It’s now November 24th.
No one knows anything and nobody wants to promise anything. Jeep themselves told me the next update on the part will be on December 23rd which is ridiculous if you ask me.
I’m reaching out on this forum in hopes of someone else out there with a similar issue or any advice on what to do at this point. Maybe there’s a person out there who is versed in the subject who can help.
Thank you for your interest!
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