Update
Closing in on being the 4th month of this issue.
After several phone calls with Jeep and a few conversations with Darlene from JeepCare, it was made apparent that the whole situation is back to square one. Their aforementioned "update" consisted of just more of the same which is saying that they don't know anything. Zero progress/effort has been made by the company and parts manufacturer.
As large and resourceful of a company as they are, FCA/JeepCare basically told me keep waiting for the "next step". This to me is an empty response for the sake of just responding.
The huge company FCA in all their power cannot resolve a simple issue as this.
Oh damn, scratch that.Torn apart
The Jeep is torn apart in the dealership. So I can’t just take it.
Hi Alex, you asked for help in another thread.Today marks 5 months since this whole ordeal began. For those who don't know I had another thread about my warranty battle to replace a broken turbo. It also happens to be my birthday today. I have been told that in the absolute worst case scenario the car would be ready on today's date 1/6/2021. Today at 4pm they called and told me a nice little "We don't know when it'll be ready" And that's that.
I'm going to pursue legal action. The situation is so hopeless to have my car back from these guys that I'm willing to part ways with the extra $28k I've spent on it in parts, services, upgrades and modifications. At this point I want nothing less than for JEEP to buy the Rubicon back from me.
If you guys have any good recommendations in lawyers that have experience in handling these kinds of claims and cases, please feel free to share their info and contact details. This is in regards to the Magnuson-Moss Warranty Act and the Lemon Law
I appreciate you guy's support in the other thread I had made a while ago about this ordeal.
Thanks!
I find it unbelievable it has gotten this far. FCA sucks. Take legal action. They will offer you a buy back or something,an easy way out I am sure once things get serious. Negotiate, dont take their initial offer. They need to make you feel whole and youve had your jeep in the shorp for months.Today marks 5 months since this whole ordeal began. For those who don't know I had another thread about my warranty battle to replace a broken turbo. It also happens to be my birthday today. I have been told that in the absolute worst case scenario the car would be ready on today's date 1/6/2021. Today at 4pm they called and told me a nice little "We don't know when it'll be ready" And that's that.
I'm going to pursue legal action. The situation is so hopeless to have my car back from these guys that I'm willing to part ways with the extra $28k I've spent on it in parts, services, upgrades and modifications. At this point I want nothing less than for JEEP to buy the Rubicon back from me.
If you guys have any good recommendations in lawyers that have experience in handling these kinds of claims and cases, please feel free to share their info and contact details. This is in regards to the Magnuson-Moss Warranty Act and the Lemon Law
I appreciate you guy's support in the other thread I had made a while ago about this ordeal.
Thanks!
IN DIRE NEED OF HELP!!!
My 46k mile 2018 JL 2.0 Turbo Rubicon developed some strange noises after a road trip at the end of summer. I took it to the Jeep dealership where I originally ordered and purchased it. After some diagnosis they told me there was a crack in the cast iron turbine housing part of the turbo. The leak from the crack is eating away at part of the wiring harness as well. They said they’d order a new part for me so it can be fixed under my 100k mile powertrain warranty. Overall I can tell the folks at the dealership do want to help and fix the issue.
However the problem lies with Jeep and their willingness to supply the replacement parts. After 30+ conversations with their customer service department it’s apparent that Jeep is waiting for enough people to pile up with this problem so they can order a batch of turbos from the manufacturer. I’ve continued to make my monthly payments even without having the car. They’ve made zero promises, and have pretty much hung me out to dry with not even a loaner. Every phone call I’m receiving the run around from their agents and my Jeep which I’m still paying for is sitting at the back of a dealership taken apart in pieces waiting for a part that Jeep doesn’t want to produce. They decline my offer to bring them another used turbo to replace it saying my warranty will be void this way.
It’s a completely stuck dead-end situation. While the dealership has been helpful, I’m extremely frustrated with the company. They took it in on September 21st and It’s now November 24th.
No one knows anything and nobody wants to promise anything. Jeep themselves told me the next update on the part will be on December 23rd which is ridiculous if you ask me.
I’m reaching out on this forum in hopes of someone else out there with a similar issue or any advice on what to do at this point. Maybe there’s a person out there who is versed in the subject who can help.
Thank you for your interest!
Not true at all. Have them box up the parts and send a tow truck over there. Happens all the time - extricating a vehicle from a s**t shop and transferring it over to someone who can get it done.The Jeep is torn apart in the dealership. So I can’t just take it.
What stupid advice! I guess you didn't make it as a motivational speaker!Common may be the wrong word; the turbo is on EVERY 2.0 engine, so it's not some elusive part to find. As you stated in your original post, it sounds like the dealership is being a cheapass. I was just reading a post here about someone who had to have their entire engine replaced and it took like a month to do so.
Personally, I'm not one to shy away from confrontation, so I'd be calling literally everyone I could think of to get some movement on this issue. Hell, go to the dealership in person and literally start screaming at the top of your lungs. I bet if you scared away a single potential customer from the showroom they'd fix it ASAP.
The squeaky wheel gets the grease.
I did a similar trick a few years back when they had the trackbar/steering damper TSB (before it became a recall). I just called the parts department to order these parts (they arrived in a few days). Doesn't cost you anything to order, only when you pick up the parts.Not true at all. Have them box up the parts and send a tow truck over there. Happens all the time - extricating a vehicle from a s**t shop and transferring it over to someone who can get it done.
I can tell you as a veteran of a few legal battles, all of which I have won - I would pay for my own turbo in a millisecond before calling a lawyer into this.
EDIT - $1k for a factory turbo? They appear widely in stock as well. I would have paid cash for that thing 5 months ago. Buy it on your own, walk into dealer - first question - will they install it? If not, have them box up the parts.