2018 Jeep Wrangler JLU Rubicon Issues

tmasonw

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2018 Jeep Wrangler JLU Rubicon
I purchase my Jeep Wralngler JLU Rubicon in October 2018 and have had nothing but issues with this vehicle. My passenger side seat track makes loud popping noises when going around turns, which they say they must replace now (2 month wait on part). I also have had radio and back up camera issues. When the radio decides to go out i lose access to all entertainment features in the car and the backup camera and lane departure warnings. This Is ridiculous and @JeepCares has not updated me on any of my cases, potential solutions, and timely repairs. They call me and tell me they want my vehicle to come in and 6 days will pass and no repairs/technical solutions are even attempted. I have had my car there for over a month by now and I am still making hefty payments on this vehicle. Can anyone relate to these issues!? I am so flustered with this vehicle and @JeepCares does not reach out with timely updates. I have no idea what to do at this point!
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Fuel Fire Desire

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My 2018 JLU was one of the first off the line. I was the first to take private delivery of one in my state. Surprisingly.....it’s been the least problematic new Chrysler product I’ve owned. My JK and Challenger both had a long list of infant mortality issues, and the JK just kept having issues until I sold it.

The only issues I’ve seen so far are the rear seat latch failing, and the rear defogger electrical connector popping off. Both are known issues. Though.....for something as simple as changing a piece of glass and replacing a seat latch assembly, the whole process took 2 months and they had my vehicle for a total of 6 days in the shop.
 

TJ2018

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Picked up our Rubicon Oct. 29 last year. Only issues have been the seat popping noise (still unresolved) and GPS required re-calibration (issue resolved). Did you special order or purchase off the lot? Not that it should really make any difference. It seems the dealership's customer service (or lack thereof) makes the biggest difference in owner experience when something goes awry. I deeply sympathize with you @tmasonw ... there's really no excuse for the seeming laissez-faire attitude of FCA in resolving your problems. Hopefully they'll get it taken care of sooner rather than later.
 

JeepCares

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I purchase my Jeep Wralngler JLU Rubicon in October 2018 and have had nothing but issues with this vehicle. My passenger side seat track makes loud popping noises when going around turns, which they say they must replace now (2 month wait on part). I also have had radio and back up camera issues. When the radio decides to go out i lose access to all entertainment features in the car and the backup camera and lane departure warnings. This Is ridiculous and @JeepCares has not updated me on any of my cases, potential solutions, and timely repairs. They call me and tell me they want my vehicle to come in and 6 days will pass and no repairs/technical solutions are even attempted. I have had my car there for over a month by now and I am still making hefty payments on this vehicle. Can anyone relate to these issues!? I am so flustered with this vehicle and @JeepCares does not reach out with timely updates. I have no idea what to do at this point!
Hi tmasonw,
I apologize that you have not been given updates. If you would like to send our team a private message with your VIN, we would be happy to look into your case for you!
Alex
Jeep Social Care Specialist
 

giffordt

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Troy
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I purchase my Jeep Wralngler JLU Rubicon in October 2018 and have had nothing but issues with this vehicle. My passenger side seat track makes loud popping noises when going around turns, which they say they must replace now (2 month wait on part). I also have had radio and back up camera issues. When the radio decides to go out i lose access to all entertainment features in the car and the backup camera and lane departure warnings. This Is ridiculous and @JeepCares has not updated me on any of my cases, potential solutions, and timely repairs. They call me and tell me they want my vehicle to come in and 6 days will pass and no repairs/technical solutions are even attempted. I have had my car there for over a month by now and I am still making hefty payments on this vehicle. Can anyone relate to these issues!? I am so flustered with this vehicle and @JeepCares does not reach out with timely updates. I have no idea what to do at this point!
I think you'll find it's NOT the seat track. I have the same issue and it was diagnosed as a problem with the seat back frame. That part was also on back order, but I received word that the part was in and it's going in on Monday for the repair.
 

giffordt

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Picked up our Rubicon Oct. 29 last year. Only issues have been the seat popping noise (still unresolved) and GPS required re-calibration (issue resolved). Did you special order or purchase off the lot? Not that it should really make any difference. It seems the dealership's customer service (or lack thereof) makes the biggest difference in owner experience when something goes awry. I deeply sympathize with you @tmasonw ... there's really no excuse for the seeming laissez-faire attitude of FCA in resolving your problems. Hopefully they'll get it taken care of sooner rather than later.
Have them check the seat back frame. Mine only makes the noise when someone is sitting in the passenger seat.
 

TJ2018

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Have them check the seat back frame. Mine only makes the noise when someone is sitting in the passenger seat.
That's the one. I told them about the frame but they "could not duplciate" even with someone sitting in the passenger seat. Get's REALLY annoying when you're on a trail for 5 or 6 hours with the seat making that noise constantly. :angry:
 

giffordt

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That's the one. I told them about the frame but they "could not duplciate" even with someone sitting in the passenger seat. Get's REALLY annoying when you're on a trail for 5 or 6 hours with the seat making that noise constantly. :angry:
That's crazy. I guarantee they did not test drive it with someone actually in the seat. When I first went in for the problem, I got in the back seat and grabbed the front passenger seat on the sides and could actually make the sound happen by physically shaking the seatback left to right. My service adviser put into the notes in bold "MUST DIAGNOSE AND TEST WITH SOMEONE IN PASSENGER SEAT". Contact "JeepCares" and see if they can help you out.
 

giffordt

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I think you'll find it's NOT the seat track. I have the same issue and it was diagnosed as a problem with the seat back frame. That part was also on back order, but I received word that the part was in and it's going in on Monday for the repair.
UPDATE: So the saga continues...dropped it off at 7:30am for an 8:20am appointment yesterday. I called at 4:00pm to see what the status was. Service adviser told me the tech was "still working on it", but it would be ready by 5:30pm. Got a ride to the dealership at 5:00 and was promptly walked over to the tech's work area where my seat was in several pieces. Adviser told me that as they were putting the seat back together, some of the little metal rings that hold the fabric to the seat frame broke, and their parts department was already closed so they wouldn't be able to reassemble the seat properly. As a result, it wouldn't be ready until the next morning. I then told them I still needed to get home (50 minutes away), at which time the adviser jokingly offered to drive me home because he didn't have any loaners (even though the JeepWave program GUARANTEES you a loaner if you need one). The only resolution was to drive my Jeep home with the passenger seat missing, and go back to the dealer in the morning (today)...and that was MY resolution, because the adviser just stood there and stared at me as I inquired as to how I was going to get home. Adviser ASSURED me it would only take about an hour to get it all buttoned up and he would personally make sure it was the first job of the morning.
Fast forward to this morning...I arrive at the dealership at 7:30am and proceed to the service desk where I was told my adviser was out sick today. I overheard the other advisers talking and joking about him because he called out because he "had a zit". Honest to God truth...A F'ING ZIT!!!! So I was directed to a new adviser who I had to explain the whole situation to again. The new adviser was VERY apologetic and paged the tech to see what the status was. I was directed to the waiting area as it was supposed to only take an hour at most. 15 minutes later, the new adviser comes over and informs me that the part that was ordered was the WRONG PART!!!!! I WAS FURIOUS because the original adviser just gave me a line of BS to get me out of there last night, and then called out today so he wouldn't have to deal with it. New adviser told me that the part was "1-5 days away" and would make sure he stayed on top of the situation to see it through.
So here I am, driving my brand new Jeep with only ONE FRONT SEAT, because they STILL can't give me a loaner!!! I have already placed a call to the service manager.
 

Fuel Fire Desire

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UPDATE: So the saga continues...dropped it off at 7:30am for an 8:20am appointment yesterday. I called at 4:00pm to see what the status was. Service adviser told me the tech was "still working on it", but it would be ready by 5:30pm. Got a ride to the dealership at 5:00 and was promptly walked over to the tech's work area where my seat was in several pieces. Adviser told me that as they were putting the seat back together, some of the little metal rings that hold the fabric to the seat frame broke, and their parts department was already closed so they wouldn't be able to reassemble the seat properly. As a result, it wouldn't be ready until the next morning. I then told them I still needed to get home (50 minutes away), at which time the adviser jokingly offered to drive me home because he didn't have any loaners (even though the JeepWave program GUARANTEES you a loaner if you need one). The only resolution was to drive my Jeep home with the passenger seat missing, and go back to the dealer in the morning (today)...and that was MY resolution, because the adviser just stood there and stared at me as I inquired as to how I was going to get home. Adviser ASSURED me it would only take about an hour to get it all buttoned up and he would personally make sure it was the first job of the morning.
Fast forward to this morning...I arrive at the dealership at 7:30am and proceed to the service desk where I was told my adviser was out sick today. I overheard the other advisers talking and joking about him because he called out because he "had a zit". Honest to God truth...A F'ING ZIT!!!! So I was directed to a new adviser who I had to explain the whole situation to again. The new adviser was VERY apologetic and paged the tech to see what the status was. I was directed to the waiting area as it was supposed to only take an hour at most. 15 minutes later, the new adviser comes over and informs me that the part that was ordered was the WRONG PART!!!!! I WAS FURIOUS because the original adviser just gave me a line of BS to get me out of there last night, and then called out today so he wouldn't have to deal with it. New adviser told me that the part was "1-5 days away" and would make sure he stayed on top of the situation to see it through.
So here I am, driving my brand new Jeep with only ONE FRONT SEAT, because they STILL can't give me a loaner!!! I have already placed a call to the service manager.


I had a very similar situation with my seat latch. Diagnosis was supposed to take 15 min, I was there for 3 hours. A month later when the parts showed up, it “should take only 20 minutes to install”. After 3 hours of “it’s just taking a bit longer than expected” they finally got me a ride home (took an hour for a porter to show up...he was ‘on lunch’). I get a call an hour before they close “the wrong part was ordered, the new part will be in tomorrow”. Too bad, I need my Jeep to access property over the weekend (4x4 required). They tell me to bring it back anytime on Monday....”it will just take 20 minutes”. I come in on Monday...again, after 3 hours of “it’s almost done” he comes out and suggests I take a rental home. The next day, no phone call. I call an hour before close....”oh, your service advisor alreadyvwent home...idk about it’s status”. The next day I was busy doing home renovations and was just waiting for a call. No call came in the morning. I call around 1 and he says “oh yeah, it’s done, I left you a voicemail”. No....he didn’t. I work through my phone. I received no call, message, or anything. I go to pick it up...”oh, your service advisor is on lunch....you can wait for him”. No. Give me my car. 20 minutes of standing by myself in the service area later they bring it out. Brake dust all over the steering wheel, water spotted from being left in the rain.

It’s not just this one dealer either. It’s every Chrysler dealer I’ve been to for service with my JK, JL, and Challenger. On the Challenger, it was delivered with no refrigerant in the A/C system. “We can get you in in about a month”. THE DAY AFTER I took delivery of a made-last-month $40k vehicle. Every visit to the dealer, oil changes included, is a guaranteed 3 hour min visit. Wrong parts ordered all the time. My fiancé with her equinox never has these issues at her dealers, and I never had them when I owned Camaros (oil changes took less than 30 minutes).

I’ve been to 4 Chrysler dealers...and it’s the same experience at every one.
 

smithrd65

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I must have a Great one no issues just the Defroster wire came off repaired about a month ago. No other issues.
Nothing but Miles and smile 1 year old today.
 

HoundDude

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I received this advice from JeepCares recently and am trying a new dealership from the list, still in test mode but seems more promising than the last dealership...

"You can enter your zip code here to view all certified Jeep dealerships in your area: https://www.jeep.com/find-dealer.html. If you see any dealerships that have received a Customer First award this means that this dealer has achieved the highest level of customer experience recognition in five core areas: people, facility, processes, customer metrics and training certification."
 

giffordt

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I received this advice from JeepCares recently and am trying a new dealership from the list, still in test mode but seems more promising than the last dealership...

"You can enter your zip code here to view all certified Jeep dealerships in your area: https://www.jeep.com/find-dealer.html. If you see any dealerships that have received a Customer First award this means that this dealer has achieved the highest level of customer experience recognition in five core areas: people, facility, processes, customer metrics and training certification."
I received this advice from JeepCares recently and am trying a new dealership from the list, still in test mode but seems more promising than the last dealership...

"You can enter your zip code here to view all certified Jeep dealerships in your area: https://www.jeep.com/find-dealer.html. If you see any dealerships that have received a Customer First award this means that this dealer has achieved the highest level of customer experience recognition in five core areas: people, facility, processes, customer metrics and training certification."
This is excellent information. I was going to ask how you know if it received a Customer First award, then I scrolled down and realized there is a banner attached under the name of the dealership. Unfortunately for me, there are only 3 Customer First Award dealerships within a 50 mile radius of me. And the closest ones are 40 MILES away...numbers 15 and 16 on the list, sorted by distance!!! So analyzing that bit of information tells me that only 15% (3 dealerships out of 20, within a 50 mile radius) are consistently good...not very good odds. At least I was finally given a loaner.
 
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tmasonw

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Picked up our Rubicon Oct. 29 last year. Only issues have been the seat popping noise (still unresolved) and GPS required re-calibration (issue resolved). Did you special order or purchase off the lot? Not that it should really make any difference. It seems the dealership's customer service (or lack thereof) makes the biggest difference in owner experience when something goes awry. I deeply sympathize with you @tmasonw ... there's really no excuse for the seeming laissez-faire attitude of FCA in resolving your problems. Hopefully they'll get it taken care of sooner rather than later.
I purchased off the lot. Still having issues to this day @JeepCares
 

bwright1818

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In case you hadn't noticed, "Jeep Cares'" ONLY function in life is to tell people to take it back to the dealer. I actually asked whether that was their only function, point-blank, one time and the answer I got was, "Yes."
 
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