Cmcclaflin31
Well-Known Member
- First Name
- Connor
- Joined
- Sep 26, 2018
- Threads
- 6
- Messages
- 151
- Reaction score
- 50
- Location
- Western MA
- Vehicle(s)
- 92 Yj Wrangler, 18 JLUS, 82 J10 Pickup
- Occupation
- Ford Tech
- Thread starter
- #1
On June 7th as I pulled into my driveway, my check engine light came on and my engine started surging. I scanned my Jeep and found 8 different codes for what I thought was the alternator and/or the 48 volt battery system. I called the dealer and dropped it off the next day. It was a Saturday and they were a little busy and said to check back Monday and see if they got to looking at it yet. So I called that Tuesday and was told the battery was replaced and they were just waiting on approval for something else, should be good to go tomorrow. I called the next day, was told it should be ready afternoon tomorrow the latest. Called back and they said my alternator/generator went bad and was on backorder till July 23rd. After hearing that I promptly asked for a loaner since they hadn't allowed me to have one yet, they said check back tomorrow since they had none back yet but should tomorrow. Well now it's Friday, 7 days after dropping it off at the dealer, they finally gave me a loaner after going to another dealer to pick one up. They also said they were contacting corporate to see if the part could be expedited but heard nothing back yet, "We'll call you Monday." I called them around 4:30pm on Monday after not hearing anything. The service advisor said her boss was off for the day and they still hadn't gotten an update yet. So I called Jeep customer support the next day. They said they would get a case specialist on it and I would be receiving a call from him within a day or two. So I've been out of my Jeep for 12 days while it sits on the dealer lot and have yet to hear any updates. I'm really hoping I don't have to wait until July 23rd for it to come off back order and then wait who knows how long for it to arrive and be installed
UPDATE: I got a case manager for my issue, he let me know they pushed up the ship date for the alternator to June 26th
UPDATE: I got a case manager for my issue, he let me know they pushed up the ship date for the alternator to June 26th
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