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19A Recall Tracking Spreadsheet - Clutch Recall (2/23/23) - Please help the community by sharing your recall experience

DanW

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2 Weeks ago (as mentioned several posts ago), I took my Jeep in for the recall. 3 times they said it was fixed, and 3 times I got on the highway, and "service transmission" popped up, and into limp mode. .... ugh

Well this last time I think they fixed it. I took my Jeep for a test drive for about 40 mins on both highway and slower roads, and the first time since they did the recall "fix", everything worked!!!!!!

I'm not 100% sure of this, but I believe they left the Tazer married with correct tire settings. (35s, stock gears) Then they did their resets, and then the key new piece from the failed attempts, they had to do something in 6th gear to calibrate everything (which was mentioned by someone in this thread). I've attached what I believe is the STAR case that describes this. (I'm waiting on confirmation from the Dealership that this is the correct STAR case.)

Below is what my receipt from the dealership says:
1715183380428-gz-png.png

The "105" comes from Circumference = 2*Pi*R = 2*R*Pi. In my case 2*R = 35" tires. If you approximate Pi to 3, then you get 35*3 = 105. It bothers me that they didn't use 3.14 for Pi, but if 3 works, I guess I won't complain
72-png.png

.

I want to drive my Jeep around a few more days before I'm convinced it's fixed, but this is the first time things are pointing in the right direction.
Looks like from what they said, they DID leave the Tazer in. That's good news. I will be leaving mine plugged in when I decide to get this done.

I still am hesitant. 93k miles and it feels and functions perfectly. I don't want them to screw it up.

But not having the gear/tire size correction will certainly cause things to go wonky.
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Buzz11

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Looks like from what they said, they DID leave the Tazer in. That's good news. I will be leaving mine plugged in when I decide to get this done.

I still am hesitant. 93k miles and it feels and functions perfectly. I don't want them to screw it up.

But not having the gear/tire size correction will certainly cause things to go wonky.
Well, if you pull the trigger, be sure to let them know about that Star case. That was the key for me.
 

andrei

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My 23 Rubi had recall done on it before i touched it.
Shortly after picking it up i started to notice abnormal clunking during shifting, there is primary clunking (normal) due to lever system being used, and secondary clunking (not normal) right after it is in gear and clutch pedal let off.

Has been like this for 10000 miles, no noticeable clutch slipping. Jeep has dropped off 3 times at different dealers, no one can tell me what is making that noise, and if that is normal or not.
If i were to compare the experience to something, i would say that TS has a bad mount or something is going on with pressure plate.
 

Bmheid14

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Looking for advice.

Throughout the last month or so I started noticing issues with my 21 starting. It wouldn’t do anything if I pressed in clutch/brake. Didn’t even make a sound. Dash was all normal.

I was able to get it started in a the following ways, either pressing clutch in hard 3 times, or removing various fuses and putting back in (aux battery/start stop/starter).

We are also only having issues after the vehicle is hot, after driving for 30+ minutes.

Took it to dealership once and they ruled out the starter, alternator and batteries. They put me on the parts list for the clutch recall and told me good luck and off I went.

Took it back after the problem continued. They’ve had it for 3 days, still haven’t heard anything. After loads of forum searching, I left dealership thinking it’s probably clutch sensor.

I am no longer under warranty. If they come back with the clutch sensor being the issue, can I argue anything about the recall causing the sensor issue? Thanks for any tips and advice.
 

Sam2050

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My 2019 JLUR Sahara's at the dealership for almost a month now, they promised 3 weeks for the paint bubbling issue and the clutch recall, but still need 2 more weeks, so 1.5 months in total. It had 60k Kms and was running perfectly fine before I decided to go ahead with the recall. The only change I had was Rubicon 17-inch wheels and 33 inch bfg k02s. Having read some horror stories re. the recall, If FCA/Stellantis can't manage to fix mine properly, there's no hope left in this company!
 

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OrneryBear

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Looking for advice.

Throughout the last month or so I started noticing issues with my 21 starting. It wouldn’t do anything if I pressed in clutch/brake. Didn’t even make a sound. Dash was all normal.

I was able to get it started in a the following ways, either pressing clutch in hard 3 times, or removing various fuses and putting back in (aux battery/start stop/starter).

We are also only having issues after the vehicle is hot, after driving for 30+ minutes.

Took it to dealership once and they ruled out the starter, alternator and batteries. They put me on the parts list for the clutch recall and told me good luck and off I went.

Took it back after the problem continued. They’ve had it for 3 days, still haven’t heard anything. After loads of forum searching, I left dealership thinking it’s probably clutch sensor.

I am no longer under warranty. If they come back with the clutch sensor being the issue, can I argue anything about the recall causing the sensor issue? Thanks for any tips and advice.
the clutch pedal sensor has nothing to do with the recall. It's a $40 part, order one and replace it yourself.

Edit: just did a quick search, apparently it's very involved to get to the clutch position sensor. So while I personally would tackle the job, it's probably not for most people.
 

Sam2050

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Just had the recall done on my 2019 jl, and drove about 100 kms. The clutch feels way better and biting about mid-way, instead of closer to the floor before the recall. No warnings as of yet. It does feel a bit softer though, hoping it'll tighten after settling down. (Also posted on another forum)
 

tejay03

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Hi, I dropped my 2021 jeep wrangler on June 18 2024 for the 19A NHTSA 23V-116 clutch recall. After the recall and the software update. Picked up from the dealer and when stopped at the light engine shut down when pressed the gas pedal and started bogging down while switching gears.
Returned back to the dealer and they haven't been able to fix it till now. The jeep is under warranty with 31000 miles. Jeep warranty have the case no. registered. Just hoping they will figure it out. Any suggestions for the next step. Thanks.
 

beachbumm78

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My 2018 has 203k miles on the stock clutch. I’m not letting a dealer touch it.
My 2020 had the master cylinder go out just under 36,000 miles so had that fixed. But my stock clutch lasted to 106,000 miles no issues. Only reason I changed it is had to put in a new motor so went ahead and did the clutch
 

Atlas

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Alright everyone, here is the fix for 19A software issues after transmission recall clutch plate, flywheel, clutch replacement.

1. Was your jeep free of issues before the recall service?
2. Have you re-geared and/or increased tire size from stock?
3. Do you have a Tazer?
4. Did you unmarry the Tazer before recall service?
5. Does your vehicle not get past 3rd gear or 35mph without lighting up like a christmas tree?
6. Did your Jeep get a "Service Transmission" light, and possibly also clutch overheating warning immediately following the Transmission Recall service?

If you answered yes to these, then this FIX will apply to you.

You will need to work with the dealer on this.

You wont be able to scroll through the windows on your gauge cluster in this state. You need to have the dealer tech clear PCM errors, & CELs. Start the vehicle to confirm errors are gone, but DO NOT drive the vehicle. Shut vehicle off.

Remarry tazer, perform a full reboot, & two sleep cyclers. Program gear ratio and tire size. Perform a full reboot, & 2 sleep cycles. Disconnect batteries for a couple minutes.

Start up and drive away. You 're good to go.

Hope this helps someone.
 

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Just had a dealer complete the clutch recall and I immediately noticed problems. When I am accelerating into 3rd or 4th gear, or cruising in 4th gear I hear a consistent rattling that is akin to the rattle of a pending stall, or the rattle of metal. It feels like the vehicle is sputtering into gear and just not quite sounding right- almost like the sound of a way early shift at low rpms. Was also very difficult to push gear shift into first from the get-go. Sometimes I had to really force it. Adding to all that, I'm feeling/ hearing a grinding in the gear shift when I'm at about 35-50 mph and have gone from in-gear, to neutral and am about to shift into another gear. I feel like something has gone very wrong with my install.

Took my vehicle back to dealer today (service done last week). I could not replicate all clutch-related noises and the road noise is so loud it seemed the tech couldn't pick up what I noticed. Came back this afternoon and the advisor, tech, manager all say they adjusted a cable - and shifting into first is definitely smooth now. So that is solved. But I am getting the same underlying rattle/chatter while in 3rd or 4th as well as the gear shift knob grinding from neutral to in-gear. So I rode with a different tech and tried to replicate the issues, but in traffic and on a short drive I couldn't get him to recognize what I heard. I'm clueless when it comes to mechanics, but I know what I hear is not normal and the vehicle is not performing as it did before. Then the shop manager drove the vehicle and we got some of the chatter in 3rd / 4th but he sounded a bit dismissive. He did say he is reaching out to his "AM" and wants to hear what other issues customers may have experienced with the recall. I left the dealership with assurance that my advisor will get back to me within the next 2 days on what's next. I don't know what is going on and I'm a bit anxious given the shop manager also said something to the effect of 'the software update has changed the way it drives and you're gonna hear a lot of noises.' This sounds like I may not be taken seriously when I'm certain I hear/feel clear performance issues. I don't know what to say other than I'm hearing abnormal noises grinding/clunking/chattering that I associate with improper shifting/ stalls. Any ideas on what is happening or what I should do?
 

Mr. Tahiti

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New to the forum.
Had recall done on my 21 JL 2-door and no issues so far. Seems clutch engages with slightly less pedal travel but feels good. Going to put it to the test next week at Loon Lake.
 

Bmw91

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Alright everyone, here is the fix for 19A software issues after transmission recall clutch plate, flywheel, clutch replacement.

1. Was your jeep free of issues before the recall service?
2. Have you re-geared and/or increased tire size from stock?
3. Do you have a Tazer?
4. Did you unmarry the Tazer before recall service?
5. Does your vehicle not get past 3rd gear or 35mph without lighting up like a christmas tree?
6. Did your Jeep get a "Service Transmission" light, and possibly also clutch overheating warning immediately following the Transmission Recall service?

If you answered yes to these, then this FIX will apply to you.

You will need to work with the dealer on this.

You wont be able to scroll through the windows on your gauge cluster in this state. You need to have the dealer tech clear PCM errors, & CELs. Start the vehicle to confirm errors are gone, but DO NOT drive the vehicle. Shut vehicle off.

Remarry tazer, perform a full reboot, & two sleep cyclers. Program gear ratio and tire size. Perform a full reboot, & 2 sleep cycles. Disconnect batteries for a couple minutes.

Start up and drive away. You 're good to go.

Hope this helps someone.

Thanks for this. It worked. After over a week at the dealer, they let me give it a try. They couldn't clear the Transmission warning, but I was able to remarry the Tazer in the few opening seconds before the warning lit up. Was perfectly fine from there. Gotta add that I also did the gear relearn procedure before taking my Jeep home.
 

LagunaJim1

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Alright everyone, here is the fix for 19A software issues after transmission recall clutch plate, flywheel, clutch replacement. .......
Wow, reading all of this makes me super gun-shy about having the recall performed. I only have 30k miles on my 2019 JLR and the original clutch seems fine.

I do fit your scenario completely: I use a Tazer and have 35's and regeared... otherwise stock.

For sure I'll wait a while more and make sure this solution proves reliable.

One thing I'm unclear about: normally whenever I take my Jeep into the dealer I leave the Tazer plugged in -- they see them all the time and don't care a bit. They unplug it to plug their device into the OBD port and then they plug my Tazer back in..

Would I reset to factory and remove the Tazer when handing the Jeep over for the recall, or just leave the Tazer in and programmed as usual?

Obviously I would discuss the issue and fix discussed here with them before they begin -they will appreciate the info.. I suspect they will even be familiar with all of this before I raise the concerns with them -- they are experienced and "good" in general about Jeeps.
 

Bmw91

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Wow, reading all of this makes me super gun-shy about having the recall performed. I only have 30k miles on my 2019 JLR and the original clutch seems fine.

I do fit your scenario completely: I use a Tazer and have 35's and regeared... otherwise stock.

For sure I'll wait a while more and make sure this solution proves reliable.

One thing I'm unclear about: normally whenever I take my Jeep into the dealer I leave the Tazer plugged in -- they see them all the time and don't care a bit. They unplug it to plug their device into the OBD port and then they plug my Tazer back in..

Would I reset to factory and remove the Tazer when handing the Jeep over for the recall, or just leave the Tazer in and programmed as usual?

Obviously I would discuss the issue and fix discussed here with them before they begin -they will appreciate the info.. I suspect they will even be familiar with all of this before I raise the concerns with them -- they are experienced and "good" in general about Jeeps.
I can't say for certain what would happen if left plugged in, but I would unmarry completely (back to stock). Make sure your Tazer is updated to firmware 11.4.6 as that has the "fix", then remarry/ setup after the recall, ideally before the Jeep is driven.

It's actually more recommended to get an aftermarket clutch and avoid the software update all together. I believe Jeep will still reimburse you.
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