Ecarver2
Member
- Joined
- Jun 21, 2020
- Threads
- 4
- Messages
- 7
- Reaction score
- 2
- Location
- Arvada, Colorado
- Vehicle(s)
- 2020 JLUR Recon
- Occupation
- CEO
- Thread starter
- #1
Hey Guys and Gals,
I wanted to share a very frustrating and disappointing experience with Jeep not warranting a defective hardtop on my new 2020 JLUR.
I purchased it on 06/23/20 from Mayse Automotive Group located in Missouri. I took my Jeep on an off-road drive (Ophir Pass), and after I got her home, I noticed the hardtop had cracked (see pics). I want to point out that I didn't even take it out of 2WD, which shows that the Rubicon is a BEAST off-road and that the trail was very mild. This happened at only 1,250 miles.
The only modification to the car was the installation of a Rhino-Rack Pioneer Platform with the backbone support system. The backbone was installed with the hardtop bolts torqued to the OEM specified 88 in/lb. The most weight put on the rack was 2 paddleboards and 2 20lb propane cylinders. Nothing struck the top, and the top has never been off the vehicle — no signs of damage other than the crack on the outside and inside.
I live in Colorado, so I can't really drive the 24 hours (round trip) to go to the original dealer. I went to AutoNation Jeep West in Golden, Colorado, to warranty this and a defective park sense wiring harness. They looked at it for less than 5 minutes and said, "We've never seen anything like this before, and there's no way it could be a defect. It is because of an outside influence." Then the dealer said, "because it's not a defect, it's not covered under your warranty."
I've heard great feedback from forum members that Jeep Cares helps customers solve problems like this, problems that Jeep dealers through up their hands and do nothing to help. So I called Jeep Cares. Well, it's with great frustration and disappointment to report that Jeep Cares just told me that the crack was due to an "outside influence" and that "it is not warrantable." This is despite my representative saying, "Well, it's definitely not a defect because there isn't a crack on the inside." To which I said, THERE IS A CRACK ON THE INSIDE, EXACTLY BEHIND THE CRACK ON THE OUTSIDE." She then said, "Oh, I see that in the picture now. "Still, we've deemed it to be an outside influence." Really?! [Dumbfounded Now ]. They offered to repair it at a discount, but it would still cost me $1,600 out of pocket. WTF!
I'm sure you can all imagine my frustration and disappointment that this happened with my new $58K Jeep.
I'm posting this for two reasons:
I wanted to share a very frustrating and disappointing experience with Jeep not warranting a defective hardtop on my new 2020 JLUR.
I purchased it on 06/23/20 from Mayse Automotive Group located in Missouri. I took my Jeep on an off-road drive (Ophir Pass), and after I got her home, I noticed the hardtop had cracked (see pics). I want to point out that I didn't even take it out of 2WD, which shows that the Rubicon is a BEAST off-road and that the trail was very mild. This happened at only 1,250 miles.
The only modification to the car was the installation of a Rhino-Rack Pioneer Platform with the backbone support system. The backbone was installed with the hardtop bolts torqued to the OEM specified 88 in/lb. The most weight put on the rack was 2 paddleboards and 2 20lb propane cylinders. Nothing struck the top, and the top has never been off the vehicle — no signs of damage other than the crack on the outside and inside.
I live in Colorado, so I can't really drive the 24 hours (round trip) to go to the original dealer. I went to AutoNation Jeep West in Golden, Colorado, to warranty this and a defective park sense wiring harness. They looked at it for less than 5 minutes and said, "We've never seen anything like this before, and there's no way it could be a defect. It is because of an outside influence." Then the dealer said, "because it's not a defect, it's not covered under your warranty."
I've heard great feedback from forum members that Jeep Cares helps customers solve problems like this, problems that Jeep dealers through up their hands and do nothing to help. So I called Jeep Cares. Well, it's with great frustration and disappointment to report that Jeep Cares just told me that the crack was due to an "outside influence" and that "it is not warrantable." This is despite my representative saying, "Well, it's definitely not a defect because there isn't a crack on the inside." To which I said, THERE IS A CRACK ON THE INSIDE, EXACTLY BEHIND THE CRACK ON THE OUTSIDE." She then said, "Oh, I see that in the picture now. "Still, we've deemed it to be an outside influence." Really?! [Dumbfounded Now ]. They offered to repair it at a discount, but it would still cost me $1,600 out of pocket. WTF!
I'm sure you can all imagine my frustration and disappointment that this happened with my new $58K Jeep.
I'm posting this for two reasons:
- Ask if you've ever seen any defects like this and, if so, if it was remedied/warrantied by Jeep?
- I want other members to know what the bad side of working with Jeep Cares looks like.
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