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  1. Jeep can't tell me where my Rubicon order is!!

    Not yet. I’m in week 17, and back to D status from D1. I get the occasional patronizing message from “Cara” (which I think is a bot) telling me NOTHING. My dealer says it’s in D status with an estimated build date of 11/15. When I ordered my Rubicon on July 10, I received and email from Jeep...
  2. JL Window Sticker and Build Sheet Order Tracking

    I ordered my loaded Rubicon on 7/10. Got an email from Jeep a week later saying it would arrive at my dealer the week of 10/11. As of late last week I’m in D1 status with an “estimated” ship date of 11/2. This is my first (and last) Jeep. The company has no credibility with me. The process is...
  3. JL Window Sticker and Build Sheet Order Tracking

    How generous of you. There is no excuse for a legacy brand like Jeep not to have a reliable, accurate customer interface process that works. Sure Ferrari is a different animal with a different customer base. But look at the sheer volume that Jeep sells. They have to be a major profit...
  4. JL Window Sticker and Build Sheet Order Tracking

    I'm on week 13. My Rubicon has everything on it but the smoker's package & cold weather package. My dealer told me today that my Jeep is still D1, with a revised ship date of October 21st. They say it takes about three weeks to get the Jeep once it ships. If this happens I will have waited 18...
  5. JL Window Sticker and Build Sheet Order Tracking

    I’m on day 88. Cara sent me the same message you got. Hopefully escalating my order will light a fire under Jeep. The delay is bad enough, but the confusion, lack of information, and subpar customer care process has me hoping it’ll be worth the wait.
  6. JL Window Sticker and Build Sheet Order Tracking

    I've been waiting 87 days, since July 10th, and the best I've been able to get from Jeep is "Your Jeep is in D1 status.........but the system hasn't been updated since August 13th. Honestly, we really don't know anything other than what the factory tells us. For all we know, your Jeep could be...
  7. Jeep can't tell me where my Rubicon order is!!

    After what they told me today you're probably right. It's now D1 but this hasn't been updated since August 13th. It could be on a truck for all I know.
  8. Jeep can't tell me where my Rubicon order is!!

    No, it's correct. I finally got through to someone today who told me their system doesn't recognize VINs until the car is put on the road. She said the system shows my Jeep at D1, but she also said it hasn't been updated since August 13th.
  9. Jeep can't tell me where my Rubicon order is!!

    Hi All. I'm new to the Jeep world and to this site. I ordered a fully loaded Wrangler Unlimited 4X4 Rubicon on July 12th. The dealer told me there were delays and that I should expect to wait 9 to 12 weeks for delivery. About a week after placing the order I got an email from Jeep Wave...


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