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So I have an update on my Jeep. After 5.5 weeks of it sitting at the dealership, we got a call yesterday afternoon that the part had come in, and it was ready to pick up. We went and got it. It seems fine. Honestly I don’t notice any difference in the clutch than before. Hopefully this is a...

I totally agree with the phone call!!! It’s crazy, we’ve been calling FCA for two weeks now and keep being told we will get a call back. Nobody has ever called. I’ve gotten more response (albeit slow) out of fB messenger. But you would think after all the money that their vehicles cost they...

Sounds like you’re getting fed some too...

Somebody from JeepCares has contacted me. There is a case open with FCA. My husband is waiting for a phone call from them. This is very frustrating and I feel that we have been kept in the dark and lied to. When we took this vehicle in to the service department at the dealership where we...

Thank you!

I may have to try that. Perhaps send it certified. It’s becoming very frustrating. Frustrating and depressing.

That’s the number we’ve been calling.

Good morning Allison. Nice to know that Jeep cares, because I’m really getting the feeling that they don’t give a damn at all. My husband has been calling FCA every day, for over a week. All he gets is the runaround, and told that someone will call him back!! NO ONE HAS. I have also contacted...

Unbelievable. Apparently they’re not even allowed to sell what manuals they have in the lots. It wouldn’t surprise me if Jeep quits making them altogether.

Wow. That is incredibly disturbing considering the fact that these things can blow up, send shrapnel into the cab and incinerate the vehicle. They keep telling my husband they will contact him, yet days go by and we don’t hear a thing. No the loaner doesn’t cover it. I want what I pay for. If...

Thank you I just sent them a message.

My 2018 JLU has been at the shop for this recall since the first week of May. They did the test and determined that we did indeed have a problem. I knew that was going to happen because we had smelled the burning clutch several times in the preceding months. The dealership knows nothing as far...