So to update everyone, FCA stepped up and sent us a check for the one month payment.
Still not a peep from Lustine! Guess I should not be surprised! Please save your money and find a dealer who will be appreciative!
When we went to buy our two door, they had supposedly done the exact same lift and identical wheels/tires to a Unlimited (4 door) and it was on their lot when we purchased ours. They stated it was calibrated perfectly, when I asked them during our debacle.
Both FCA and the dealership were...
I would be happy with the receptionist at the dealership or Mike Manley himself. There is no excuse for them to have my Jeep for 6 out of the first 10 weeks I owned it.
The reason I had the lift, wheels and tires done at the dealership, my wife wanted it done and covered under warranty if we...
Cbacon,
Thank you. I have yet to hear back from customer service and I have never heard a peep from anyone from the dealership. I would have felt a ton better, even if I had heard from the GM and he said hey, we feel bad and we want to make it right. How about a couple of oil changes. What...
The saga continues with Lustine and Mopar Customer Service!
Jeep Cares,
Maybe you can help with this, since you say reach out to you. Now, Amy the customer care rep with Mopar, Chrysler Jeep Ram has now started ignoring emails. She asked for proof of payment for February, which we provided...
My wife and I bought a certified used 2018 Jeep Rubicon (dealer loaner) from Lustine in Woodbridge, Virginia on December 8, 2019. When we bought it we decided to have them add a 2'' lift, and bigger wheels and 35" tires. They told us to take it home and they would let us know when to bring it...