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At one point I started calling twice a day for over a month and every time asked for a manager. It took 78 days for a manager to call us back and he was as bad as all the case managers. I learned from my attorney how bad Jeep is. All these people buying new jeep from a company that will not...

Thank you!

I had the same issue and the dealership toasted my engine. https://www.jlwranglerforums.com/forum/threads/fca-jeep-corporate-is-horrible-pray-you-dont-have-a-serious-problem-update-page-5.106946/

Not trying to scare you but sounds a lot like what happened to my jeep. The engine needed replaced and I ended up getting a lawyer. I almost didn't pursue a lawyer and that would have been a huge mistake...

Last update, after 164 days I'm done with the dealership working on the jeep. Picked it up last Saturday after they repainted the grill and replaced the front fenders they damaged only to go down the road to have the inner fender liners blow back into the tires. I guess they didn't think they...

I've had it back for about a week after the last trip to the dealership. Its running but sounds like it has an exhaust leak. Both front fenders need replaced and still has hoses not clamped in place. The a/c isn't working so its going to have to go back. My Jeep was NEW before taking it to the...

Yeah it was Jim Shorkey Youngstown Chrysler Dodge Jeep Ram Fiat.

Jeep went back to the dealership yesterday to fix what they broke. I guess 94 days wasn't enough time, so the clock starts again. 4 trips and 96 days at the dealer and still Jeep/FCA doesn't care.

Unfortunately now that we have an attorney involved its a waiting game. Jeep/FCA did zero in the last three months. We asked prior to the attorney for a buy back and no one could help.

Definitely take picture before going so you have proof if they screw anything up.

I haven't even had a chance to really look and see everything that's not right. I'm scared to take it back but I have no choice.

Day 94 and the Jeep was supposedly done. Picked it up and drove it home to find a shit show under the hood. Stopped to get gas because it was empty(it was full when dropped at the dealership)and decided to run through the car wash because it was filthy. First thing I notice were scratches on the...

Day 88 and still no Jeep. I can't believe its actually going to go over 90 days.

So a supervisor finally called, but just to inform me that since I have retained an attorney they were closing my case and will not be helping from this point forward. And for some reason I laugh and said what "help". Now I'm worried that there's no one if the dealership doesn't fix it.

Day 84 and no call back and the case manager once again isn't responding.

Day 78 and I have an update, kinda. Yesterday evening we finally got a call from a manager at Jeep. He asked if we we're offered a buy back and we informed him we haven't even got a call back from the person handling are case. He did tell us the turn over rate is super high and now we have a new...

I know there's good case managers because I talked to one yesterday, unfortunately he wasn't ours. I'm just the lucky guy that's had three and none of them have gotten back to us. Today is 74 and I'm paying for a vehicle that I have no idea when I'm getting back.

I feel I have no choice at this point.

I appreciate all the advice and I hate its coming down to this. Its just upsetting that Jeep doesn't care. My wife really loved her JL and my Gladiator still puts a smile on my face. I owned a JK before this Jeep and a TJ before that.

We are waiting on the new motor at this point. I was told 2 weeks to get the motor and 2-3 for rnr. We have yet to hear from the service manager and honestly I don't think the dealership has one, couldn't find anything on there website.