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Just like “JeepCares” (kind of an oxymoron), Sirius doesn’t care either.

Anyone have the contact info for Jim Morrison the head of Jeep North America? Thank you.

Anyone have the contact info for Jim Morrison the head of Jeep North America? Thank you.

Well, ironically, I finally heard back this afternoon. Essentially, instead of trying to fix the issue, the “feature” has been discontinued. So, it will not be supported anymore. What total B.S., because the favorites feature worked absolutely fine, before one of the updates about 2 years ago.

This whole thing is such a joke! My “case manager” Who I’ve been dealing with for going on two years now, has all but stopped responding to my emails and calls. I called on Friday the 29th, and talked to customer service who PROMISED me, my case manager would call me Monday the 1st. Of...

Alison, I have messaged you through email regarding this issue with all the information you requested, yet I have not heard anything back from you. Are you working on this issue?

So, I‘ve been dealing with this for over a year now. I had to all but convince the dealer to do more. Service manager opened some type of high level “case” with Chrysler (who I guess oversees these cases). I’m “TOLD” that 1st quarter of this year there will be a software fix for this.

So far, it’s been about a month and the update the dealer did has worked.

I looked on the invoice from Jeep, and it doesn’t give the SW version number.

Update......the update that FCA first sent was corrupt. New radio wasn’t an option as the radio would be delivered with same software package that mine has now. They (FCA) finally reached out to a 3rd party who sent another software update which they installed last week. So far everything...

Yeah.....they had it two days in a row for 6 hours each day. My Uconnect system wouldn’t take the update. So now they’ve started the process of ordering a new Uconnect system.

UPDATE.....the dealer is doing an update next week that will take about 4 hours. I got an email from FCA that had an update version/number. Oddly the dealer had no clue about this. I’ll update once I know the update worked.

Thank you!

Hi! New to the forum because I can’t seem to get a solid answer from the dealer. I have a 2018 Jeep Grand Cherokee, and the “Favorites” portion of my radio has been working intermittent at best. It’s really just started within the last month. I’ll get the aural alert that one of my saved...