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Ours was just out of warranty (2018 with 34k miles. We began experiencing the failure in the beginning of 2022.) We also had a journal and video documentation.

https://www.nhtsa.gov/report-a-safety-problem?gclid=Cj0KCQiAlKmeBhCkARIsAHy7WVu0t9V-PCVVG19xXJWqktFw-5_VFUyLWXD0JNIgfBUZ686AbsXsrT0aAvTCEALw_wcB&gclsrc=aw.ds#vehicle

Hey Tiffany! Please refer to my post from October-ish where I break down the steps involved in getting mine fixed. It took a long time and lots of $$$ - as well as a summer without my Jeep as it sat at the dealership deemed "unsafe to operate." Long story long - Get Jeep cares involved and beg...

I had a 4xe Rubicon on order while we were going through this experience. I made it very clear with Jeep that if it wasn't resolved when my Rubi came in that I wouldn't accept delivery. Guess what I don't have? It took 6 months for the Jeep that we ordered to come in and longer to get our...

Hello! So far so good! It took a lot of work - and unfortunately a lot of misspent time and money - to convince the dealership to hear me out and complete this repair but we've had no problems since. I urge anyone encountering this issue to file an NHTSB complaint so that Jeep will be forced to...

Hi Everyone! We seem to be back in business so I thought that I'd share what seems to have worked for us: Replacement of the CAN C IP (star) connectors/wiring harness (which lives behind the glove box.) The situation in summary: Our 2018 started having this problem at about 35k miles. It took...

Sharing what seems to have worked for us: Replacement of the CAN C IP (star) connectors/wiring harness (which lives behind the glove box.) Our 2018 started having this problem at about 35k miles. It took nearly nine months to resolve and during those nine months spent about 70 days in the shop...

The repair that seems to have worked for us was a replacement of the CAN C IP (star) connectors/wiring harness (which lives behind the glove box.)

You may be able to reach them at 844-378-0597.

HI Kelly, I appreciate you reaching back out. We were able to get it to start and engage in gear so limped it back to the dealership without power steering (arm day!) We parked it in the service drop off bay and went to check in with the service advisor and while he was jotting down all the...

fwiw, if you dig around on the forum you'll find several threads under various titles on this topic dating back to 2018. It does seem to be predominant in 2018's but that may be due to normal vehicle wear. My Jeep was at about 32k miles when this started. Ironically, I had placed an order for a...

HI agpthng, I don't have a solution - but you have perfectly described everything that I've been experiencing with our 2018 for most of this calendar year. Our Jeep pretty much lives at the dealership. I suggest that you open a case with Jeep Cares. Not that it has been necessarily helpful at...

Hi Todd, I have a 2018 (out of warranty) that has been suffering through the service shifter issue for nearly a year. When the warning pops up we can’t shift into gear, sometimes lose power steering, and occasionally lose dash instrument function. Our Jeep has spent months sitting at the...

Update: it won’t even start now. at least it would start before the dealership had it.

Thank you for this - we’ll give it a shot. I think that we’ll also see if we can get to the catalytic converter to look for anything rubbing there (as others have pointed out.) I’ve called and texted the dealership - no response yet. And, yes - I filed an nhtsb safety report a couple months...

We picked our Jeep up from the dealership this afternoon and paid just shy of $1800.00 for diagnostics and replacement of the ABS module and brake booster. Prior to the repair I shared the info from this site with the dealership and with Jeep Cares. The reports that those items would not solve...

Hi Brian, You're in good company. There's a handful of "Service Shifter" threads on this site. I'd suggest that you look up those threads to educate yourself on this issue that many of us are dealing with. May the odds be ever in your favor (ie Good luck!)

Hi Jodi... Welcome to the club. If you look around on this site you'll find that there are many Service Shifter threads with a lot of us dealing with the same issue. It's super frustrating. Our Jeep is currently at the dealership considered unsafe to operate. They intend to replace the ABS...

We feel the same. We had a Rubicon 4xe on order that finally came in a week or so ago and we refused delivery based on this experience. Now let's see how long it takes to get the deposit back. I keep asking them to check the wiring harness and they flat out refuse. And claim that Jeep doesn't...

Ugh - I don't like the sound of this... Ours has been sitting in shop considered "unsafe to operate." Last Friday they reached out to let me know that the problem is with the ABS module. I pushed back that it doesn't seem like that would cause the Jeep to not shift into gear and they replied...