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It's good news that the issue never came back for you, sorry to hear about the Guardian account. So I had the same CarPlay issue with my 2019 Cherokee Trailhawk. They replaced the media hub and I haven't noticed the issue come up yet. Question for you.... do you have your phone paired up via...

have you had the issue come up again or is it permanently fixed ? What do you mean by having the Media Hub replaced ? Thanks

@Vandy23 have you had the issue come up again or is it permanently fixed ? What do you mean by having the Media Hub replaced ? Thanks