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  1. FCA customer service

    So, long story short me Jeep has been in the shop for almost 13 weeks. It has a popping noise coming from the from end when you turn. I won’t go into the technical details on what all they tried the point of this is how it was handled by Jeep customer service. I had a star case open on it the...
  2. Clicking noise when turning.

    So finally after all this I ran out of patience and decided to just trade in my Jeep, I called my case manager and asked if I closed out my case with Chrysler without the issue being fixed if I could still get reimbursed for the payments that I’ve made over 3 months while it’s been the the shop...
  3. Clicking noise when turning.

    Yep sounds like mine good luck.
  4. Clicking noise when turning.

    Update: week 10 since I brought mine in is almost here still in the shop no eta on a when a engineer will be able to look at it. I don’t get updates from the dealer it’s been 2 weeks almost since I had any new information from my case manager at FCA. The only time I can get her on the phone is...
  5. Clicking noise when turning.

    Update: It’s been in the shop for this for 55 days now. I’m officially done with FCA after this one.
  6. Loose steering feels like it has play and drifts

    That’s no the same guy that posted the video. He’s asking what was in the video because that YouTube account was deleted.
  7. Clicking noise when turning.

    Because it’s a aluminum knuckle that they are pressed into and I don’t want to be the one to tighten them even further when that causes problems down the road.
  8. Clicking noise when turning.

    So, re-cap and update on mine.. about 8 weeks ago my Jeep went into the shop I told them about this thread and asked if they would just check the ball joints, assistant service manager said techs would just laugh at the fact that I was suggesting something on a forum and that they would do their...
  9. Loose steering feels like it has play and drifts

    Says the YouTube account was terminated did fca send people after you? lol what was the video?
  10. Clicking noise when turning.

    Did you have yours replaced or just re torqued?
  11. Clicking noise when turning.

    yeah I tried telling them to starts there but as soon as you mentioned anything about hearing something on a forum they intentionally ignore that possibility entirely so they get to figure it out the hard way I guess. Sad part is the customer service at the dealership has been better than the...
  12. Clicking noise when turning.

    I have a very loud version of this noise the dealership said it was a wheel hub bearing. They told me they had the part in and to drop it off 3 weeks later they say they haven’t actually got it in yet. Another week goes by (a month now) they say it’s replaced and ready to pick up of course the...
  13. Loose steering feels like it has play and drifts

    4-7 yeah, my guess is that since this makes it easier to turn the wheel the caster keeps you going straight and gives you a little more feedback.
  14. Loose steering feels like it has play and drifts

    https://www.pscmotorsports.com/18-19-jeep-jl-big-bore-xd-overlander-steering-kit.html Some more information.
  15. Loose steering feels like it has play and drifts

    Just fix the problem once and for all and ditch the garbage electric steering.
  16. Clicking noise when turning.

    Damn that sucks I’m in a 2019 ram with the big Uconnect screen and a 5.7 for 35 a day here
  17. Clicking noise when turning.

    My dealership didn’t have any so I opened a star case and they got me a enterprise rental been driving it for 2 weeks now
  18. Clicking noise when turning.

    Did they ever fix it another way?
  19. Clicking noise when turning.

    I tried to tell them that and they acted like I didn't know what I was talking about. From what I’ve read on here and the fact that a bearing should make noise all the time I’m not very optimistic about it but I’ll let y’all know


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