So, long story short me Jeep has been in the shop for almost 13 weeks. It has a popping noise coming from the from end when you turn. I won’t go into the technical details on what all they tried the point of this is how it was handled by Jeep customer service. I had a star case open on it the...
So finally after all this I ran out of patience and decided to just trade in my Jeep, I called my case manager and asked if I closed out my case with Chrysler without the issue being fixed if I could still get reimbursed for the payments that I’ve made over 3 months while it’s been the the shop...
Update: week 10 since I brought mine in is almost here still in the shop no eta on a when a engineer will be able to look at it. I don’t get updates from the dealer it’s been 2 weeks almost since I had any new information from my case manager at FCA. The only time I can get her on the phone is...
Because it’s a aluminum knuckle that they are pressed into and I don’t want to be the one to tighten them even further when that causes problems down the road.
So, re-cap and update on mine.. about 8 weeks ago my Jeep went into the shop I told them about this thread and asked if they would just check the ball joints, assistant service manager said techs would just laugh at the fact that I was suggesting something on a forum and that they would do their...
yeah I tried telling them to starts there but as soon as you mentioned anything about hearing something on a forum they intentionally ignore that possibility entirely so they get to figure it out the hard way I guess. Sad part is the customer service at the dealership has been better than the...
I have a very loud version of this noise the dealership said it was a wheel hub bearing. They told me they had the part in and to drop it off 3 weeks later they say they haven’t actually got it in yet. Another week goes by (a month now) they say it’s replaced and ready to pick up of course the...
I tried to tell them that and they acted like I didn't know what I was talking about. From what I’ve read on here and the fact that a bearing should make noise all the time I’m not very optimistic about it but I’ll let y’all know