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Quick update. The service advisor was just repeating what she was told by the head of Service. Stateline has been getting so many request for service from people that bought their used cars at other dealerships that they don't have the bandwidth to service their own vehicles. So they...

Thanks all for your help! My guess is that the service advisor that answered the phone - although adamant in her opinion - was wrong. Based on suggestions I contacted JeepCares who is going reach out to the dealership and explain that they the work will be covered under the warranty.

Thank you @LarryB and @jludave!!!

I just bought a 2019 JLU with 32K miles on it. I contacted Stateline Jeep, near me, in Ft. Mill, SC to get some basic work done like: ESS not working, visors coming loose, etc. Stateline said the work would only be covered under warranty if I didn't buy the Jeep from another Jeep dealership...

I have the 5" screen on a 2018 Sport. The dealer replaced the original radio but I still loose 3-4 minutes every 3 weeks. I escalated the problem through Jeep Cares. They eventually emailed me "I have heard from our corporate office and they are aware of the issue with clock loosing time and...

If your window sticker list "Keyless Enter 'n Go" you should not have the ability to just walk up to the car, have it automatically unlock and then enter; that would be “Proximity Sensor.” However, you should have the ability to "Enter" without a key because it is "Keyless Enter." If your...

Whenever I'm driving straight down the highway it is a constant struggle to keep the jeep from swerving back and forth. I'm afraid I'm going to get pulled over for drunk driving (that is not a joke.) I thought there was something wrong with my vehicle until I found this post. I took it to the...

My medium 29er fits inside my JL with part of the back wheel between the front seats.