Tell them you're recording this conversation for your lawyer that they refused to do this TSB and will use it in court when you're in an accident due to steering issue.
Try contacting FCA Jeep Canada Customer Concern. (1-800-465-2001). Someone got his issues resolved related to this TSB.
I'm experiencing the same issue within the last week or so. The compass also showing wrong direction. Are you able to resolve it? I hate to bring it in to dealer considering what's going on now.
I have experience the same and noticed it happened only in 4HAuto. It happened while parking and when the wheel locked up, I put it into 2H to get rid the locked up. Never experience this issue when in 2H.
Mine is loose as well and when I tried to tighten it to spec by advance to the next slot, it felt like the castle nut will not handle that much of torque.
The castle nut is very light and seems like made of aluminium instead of steel. I ended using some stainless steel washer with varies...