Try sending out a memo to all the Tech's who replace the steering dampener to Read The Instructions....there is a sticker on the shock tube and the buldge if the sticker is wrong. Mine was installed incorrectly and it took me 3 minutes to correct it.
I just received my notice on my phone. I guess I'm fortunate because I've had no issues with the front end (had a rocker arm fail at 11,500mi) so I hate to take it in. My JLSU birthdate was 12/18. We'll see.
Glad your experience with them was prompt and follow up contacts. I called them with my issue, they did call the dealership and informed me of the same diagnosed as the service writer told me. Didn't hear from them until over a week after I picked up my Jeep.
Hope your problems were...
Since the repair, no issues and the power is very good, gas mileage seems a little better: issue from the start? Anyway, back on the road and that dang auto stop is on standby...don't have to shut if off each time...LOL.