I finally got mine done!
Dealer Name: Palmer CDJR
City, State: Roswell, GA
Date Taken In (for evaluation, not specifically to do the work): 08/12/2020
Date Completed: 09/17/2020
Did you buy your Jeep from this dealer: No
Your Jeep has suspension/tire modifications: No
Dealer disputed the TSB...
Thank you for the update! I’ll hit this first thing. I just got mine done and it is much better, although they goofed the alignment.
Now the fun begins as I can add a lift, knowing it drives straight.
Stay safe out there!
Happy Friday Everyone!
I just updated the information. Overall the scores are really trending in the right direction. The percentage of disputed TSBs is down and the NPS values are really climbing. If these trends continue it will be quite a success story for Jeep and the dealers.
I have no...
Data updated. I also ran a simple analysis of scores comparing bought at dealer or not bought at dealer. Surprisingly the score is slightly higher when the dealer that did the TSB is NOT the selling dealer. Go figure...
Good Evening Everyone!
I'm continuing to update Post #1 with the spreadsheet and more data. I just added the Net Promoter Score (NPS) and the percentage of dealers which disputed the TSB (both are calculated in the spreadsheet). NPS is big driver in the customer satisfaction world. The score...
I took mine in the day after the TSB came out. The dealer was super nice and told me I am number two in line. The first JL is a member here and had it completed shortly there after. I'm hoping that I am any day now.
Overall it just upset me that some dealers are not being...