This just floors me. Not questioning the veracity, just envious. I do not thrash my Jeep in any way, I do live in a hilly area, so that is a factor, but it shouldn’t be that much of a delta. I am only averaging about 19 MPH!
Just read the section of the owners manual about SOT. There is nothing about top care, just this:
“Power Top Maintenance
Use only a non-abrasive cleaner and a soft cloth to clean the quarter window glass panel. For important information on cleaning and caring for your vehicle Ú page 475.”
If you talk to Tuttle Click it HAS to be Rob Trachtman only. Nobody else there will give you the same deal. I don’t know what Rob can do for you right now, but I know that it will be the best deal available in SoCal.
All I can say is, WOW! I took delivery of mine three days after you did, and I have none of those issues. I am so sorry for what you have gone through. I am not sure I would ever buy another Jeep, or Chrysler product after all that. Good luck with the next one.