If you'd like me to look into your specific vehicle for you, I can definitely do that! Just send us a private message with your VIN.
@Hawk2469 , if you decide to get this addressed by the dealer and would like our support, let us know!
If you ever have communication concerns while working with your Case Specialist and dealer, please do not hesitate to let us know! We will get in contact with them as soon as we can, as a way to ensure that you receive the proper level of attention and are kept informed.
Just so you are aware...
Greetings ChromeToaster, glad to hear you are working with your dealer for this concern. Please feel free to keep us updated regarding your situation. If we can be of any additional support while your vehicle is in service, we are just a PM away.
As of right now, we do not have an update on the software update release. However, please know that you can always check to see if there are any open recalls/TSBs for your vehicle by visiting https://www.mopar.com/en-us/my-vehicle/recalls/search.html. You'll simply input your VIN...
Super sorry to hear about the blue screen and skipping audio you've experienced recently. If you are still in need of additional support, please send us a private message at your earliest convenience!
We noticed that you messaged us on separate platforms, however, we...
Thanks for tagging us here, Mcwilldo.
We're sorry to hear of this situation RafaelK and thank you for sharing your story. Unfortunately, our team assists customers with vehicle concerns and do not have any insight into incentives or discounts, as that is held at the dealer level. We do...
I'm sorry to hear about the experience you had with your previous representative, but I'm glad you asked! We're a part of the Social Engagement Team, which is a department under customer care experience at Stellantis.
We consistently monitor various social media sites, including these forums...
We're very sorry to hear of this dealer experience, tonygiotta! Although our dealer teams are independently owned and operated, they are still held to a very high standard and we are saddened to hear that standard was not met here. That said, please keep us updated on how the new install goes...