sportsguy
Well-Known Member
- First Name
- duane
- Joined
- Oct 11, 2019
- Threads
- 15
- Messages
- 132
- Reaction score
- 217
- Location
- California
- Vehicle(s)
- 2020 Firecracker JLU Rubicon w/a snail
- Occupation
- Marketing
- Thread starter
- #1
I'm trying to be fair as I type this, as I just had a hugely disappointing chat session tryig to fid the status of my delivery.
Typically, I'd chat, they'd ask me for info they didn't need or already had (name, address, phone, vin and such), and we'd progress. They'd give a vague response like "it's in shipping" when i asked for the status.
Then I started asking for the status based on this status list: https://www.jeepfan.com/tech/chrysler-jeep-vehicle-order-codes/
On Tuesday I was given expected delivery dates of between Nov. 13 and Nov 27. Those dates had slipped from the original expected delivery dates of between Nov. 11 and Nov. 25 - but two days, whatever.
Not trying to be too "kid at Christmas", I decided to check in again today.
Today was a very different conversation. Usually, I could get to my goal with some gentle explanations, direct requests and please/thank yous.
Today was "Sorry, no data in the system, call your dealer". When I pointed out the system has data mere days ago, "Crystal" informed me "Sorry, no data, call your dealer". When I asked for the KZ status as last listed in the account, she said she couldn't see it. A few minutes later, after i repeated my disbelief the system simply had no data (let's be honest, shit does happen, it could be blank for all I know...), she informed me that the status code was the same and the delivery dates were the same...
So...she DID have access to some of the data I was asking for, yet refused to share it.
You could see this as she lied to me, it could be simply a mistake, or she's having a bad day (she might not even be a she... )
Bottom line here is simple - the process failed me today. It has worked in the past and I'll ping them again tomorrow - maybe I'll get a different response. *shrugs*
But if you're thinking this system will help you get your Jeep ordering fix every time you hit it, be careful. The legendary lack of care displayed by FCA/Jeep towards customers remains alive and well. That said, I bet Corvette, Tacoma and Telsa owners all have similar stories of a seeming lack of care rubbing them the wrong way during the delivery process. (Should we warn future Bronco owners... )
I also wager if I was willing to just drive a Jeep off the lot (assuming the local damn dealers had them with rational options! - saw a Rubicon WITH the smokers group, yet without the trailer tow option (you want the aux switches, wiring pre-runs and the uprated alternator, IMO))...if I just walke din, signed the papers and left...that all this stress simply wouldn't exist!
Really, it IS our own fault, I think, for thinking a multi-model dance-of-a-million-parts would go off without a hitch or delay. THIS is the tax we pay for wanting things our own way...
Typically, I'd chat, they'd ask me for info they didn't need or already had (name, address, phone, vin and such), and we'd progress. They'd give a vague response like "it's in shipping" when i asked for the status.
Then I started asking for the status based on this status list: https://www.jeepfan.com/tech/chrysler-jeep-vehicle-order-codes/
On Tuesday I was given expected delivery dates of between Nov. 13 and Nov 27. Those dates had slipped from the original expected delivery dates of between Nov. 11 and Nov. 25 - but two days, whatever.
Not trying to be too "kid at Christmas", I decided to check in again today.
Today was a very different conversation. Usually, I could get to my goal with some gentle explanations, direct requests and please/thank yous.
Today was "Sorry, no data in the system, call your dealer". When I pointed out the system has data mere days ago, "Crystal" informed me "Sorry, no data, call your dealer". When I asked for the KZ status as last listed in the account, she said she couldn't see it. A few minutes later, after i repeated my disbelief the system simply had no data (let's be honest, shit does happen, it could be blank for all I know...), she informed me that the status code was the same and the delivery dates were the same...
So...she DID have access to some of the data I was asking for, yet refused to share it.
You could see this as she lied to me, it could be simply a mistake, or she's having a bad day (she might not even be a she... )
Bottom line here is simple - the process failed me today. It has worked in the past and I'll ping them again tomorrow - maybe I'll get a different response. *shrugs*
But if you're thinking this system will help you get your Jeep ordering fix every time you hit it, be careful. The legendary lack of care displayed by FCA/Jeep towards customers remains alive and well. That said, I bet Corvette, Tacoma and Telsa owners all have similar stories of a seeming lack of care rubbing them the wrong way during the delivery process. (Should we warn future Bronco owners... )
I also wager if I was willing to just drive a Jeep off the lot (assuming the local damn dealers had them with rational options! - saw a Rubicon WITH the smokers group, yet without the trailer tow option (you want the aux switches, wiring pre-runs and the uprated alternator, IMO))...if I just walke din, signed the papers and left...that all this stress simply wouldn't exist!
Really, it IS our own fault, I think, for thinking a multi-model dance-of-a-million-parts would go off without a hitch or delay. THIS is the tax we pay for wanting things our own way...
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